Reported 2021-01-19 21:57:55
@Xplornet Please come to La Crete fix our packet loss make people happy :)
Reported 2021-01-19 20:57:44
@Xplornet My wifi has been terrible lately, I can’t wait till starlink comes out, would rather pay $130 a month with speeds of 150mb down and 50 up with 20-40 ping instead of $110 a month for 2mb down and 2mb up and 80+ ping ive called support many times but there’s nothing they can do.
Colleen Gillam @Gillam527
Reported 2021-01-19 20:31:00
@Xplornet My internet has been down all day in central Alberta when will it be fixed. Terrible customer service
Amanda Hather @AmandaHather
Reported 2021-01-19 11:02:06
@Xplornet is there an outage in pei? Haven’t had Internet since at least 5am
Peter J Stoddart @PeterStoddart6
Reported 2021-01-19 08:06:21
@Xplornet is the Internet down in Cambridge Narrows NB? I’ve got nothing
Debbie EbanksSchlums @debEbanks
Reported 2021-01-19 06:43:31
@kimfullerton @XplornetES I was hoping the tech had improved, but alas. We have 4 internet services to get 300GB of data, with 3 people doing online school. @Xplornet came to fix the brand new satellite dish. 3 days later, there’s spotty service again!
Mike Loughlin @MikeLoughlin77
Reported 2021-01-18 18:19:40
@Xplornet With help from tech support and one of your installers, we resolved the issue today..thank you
Connor Langpap 🇨🇦 @MooreFitnessSTG
Reported 2021-01-18 17:46:53
@Xplornet Thanks for that. However, I’m currently with your company and I’m looking to switch. Your service is very poor and I’m being told limited sight line to satellite for LTE, which isn’t true. You slow our usage down and at best, our DL speed is awful. So, what’s the solution?
Burkeville Mama @burkevillemama
Reported 2021-01-18 11:25:12
@Xplornet We pay $145/month for this “service” and it’s completely unacceptable. Please don’t tell me to call your technical support team just stop throttling our bandwidth. To call this service “high speed” when the @CRTCeng national standard is 50Mbps up/10Mpbs down is FALSE. https://t.co/7TPzfLqQ0N
Shauna Mikel @424Shauna
Reported 2021-01-18 08:39:51
@Xplornet I appreciate the reply but my husband has been on the phone with them every week with the same problem.
dave jupp @hullcitydave
Reported 2021-01-17 11:31:35
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool.
Reported 2021-01-16 18:01:58
@Xplornet Like its gonna load on this **** internet, went to your website said that there was no problems with your network while there is my wifis been out for the past day, maybe you guys gotta fix your connections instead of posting links that your network will barely be able to load
Reported 2021-01-15 21:54:45
@xplornet internet has been painfully slow all day and is hardly working at all now. Is there a network outage/issue in the Muskoka, ON area? Tried to call your helpline but wait time was 2 hours. Very frustrating - please fix this!
Christopher McLaughlin @svhs1985
Reported 2021-01-15 10:59:18
Come-on @xplornet, its been several day since my @Samsung email hasn't been able to send/receive emails on 3 different Samsung devices. Please fix the problem.
Virtual Nonsense @PaulRenaud613
Reported 2021-01-15 09:55:20
@Xplornet are your DNS servers down? Have not had satelite internet sonce midnight last night.
Reported 2021-01-14 23:12:54
@SucksXplornet I’m 40 km from downtown Toronto in a rural are NW of the city. No fibe. No Bell. Just ****ty xplornet for $123 a month and it’s down frequently. Even when it “works” maybe 3mg download I’m posting this on phone data because, guess what, no signal
Cape Pine Weather @CapePineWeather
Reported 2021-01-14 20:37:38
@Xplornet any update on outage in Trep***ey NL ? Started at 1500LT Jan 14. #Xplornetoutage
Andrew J. Hutton @andrewjhutton
Reported 2021-01-14 20:05:07
@Xplornet your network is screwed. Please fix. https://t.co/V9e8pkjr5W
Reported 2021-01-14 19:39:53
@Xplornet What the **** is going on? We've been down since 12pm on Wednesday, could this maintenance not be done overnight or on a weekend??
Charles Braedley @cbraedley
Reported 2021-01-14 17:29:12
While this transmission tower problem may not be the fault of @Xplornet, the answers provided by the support team are completely unacceptable. How long before this tower is fixed?
Charles Braedley @cbraedley
Reported 2021-01-14 17:27:23
Hearing about @Xplornet LTE problems in Tatamagouche, NS (Nutby tower) likely caused by recent power line disruptions. A customer waited on hold for 2 hours to be told the problem was with their router, and to call back in a week. Someone else was offered to downgrade their plan.
Reported 2021-01-14 15:50:08
Telus tells us when stuff like this happens. @Xplornet just runs and hides.
Honestly, if Telus brought their home LTE service to Saskatchewan, I'd switch today.
Reported 2021-01-14 14:43:45
@Katy_marsh86 @Xplornet There's nothing wrong with Xplornet. You pay the bill, the money goes into @APLenehan's pocket. No problem!
How dare you suggest we are anything other than just a cash cow.
You'll get what Xplornet gives you and you'll LIKE IT!
Reported 2021-01-14 14:34:34
@Xplornet Do you think the Digital Service Squad could help fix your awful service?
Asking for a friend.
Tyler Davey @thdavey
Reported 2021-01-14 11:41:21
@fordnation @Sflecce @CRTCeng day 1 of stay at home with three kids and @Xplornet needs two weeks to fix my rural internet in Burlington. No usable signal for the entire house. Am streaming through my data plan with @rogers. Not sustainable unless I buy 250g from Rogers. Now what
Chad Peters @cpwcsk
Reported 2021-01-14 10:43:50
@saskpower has been out since 3 yesterday in Beechy area. We kept our @SaskTel landlines for use in an emergency and now they are down. Not even a dial tone. For once I am thankful for @Xplornet satellite service that is actually working, or else we would be cut off. #1950sLife
Reported 2021-01-13 17:28:36
@Xplornet Good idea... Burning down your own equipment to collect the insurance before Starlink puts you out of business is a sound business strategy.
Moe G @moegaultier
Reported 2021-01-13 15:50:39
@Mark_Goldberg @Xplornet @CNN That's great, however, the CRTC is misleading. I suspect the avg numbers are being propped up by urban areas with fibre. Also misleading is this "up to 50mbps" nonsense... I'm a Starlink client now and enjoying the vast improvement in service, despite the occasional issue.
Rob Good @medic969
Reported 2021-01-13 15:11:40
@Xplornet Are you throttling down that tower like all the others?.....I don’t even get close to the 10Mbps I am supposed to.....it’s like having dialup internet 30yrs ago again.
Terry Somers @DBTuner
Reported 2021-01-13 13:16:00
@Xplornet Why has internet in the national capital region of Canada been down for hours? Do you not know many people are working from home due to Covid and require internet service?
Brent Jodoin @brentjodoin
Reported 2021-01-13 11:31:10
It would be nice to know there is an outage so we know not to mess with our own networks trying to trouble shoot. Like right now in Kingston. @Xplornet
Mike Witkowicz @MikeWitkowicz
Reported 2021-01-13 11:28:50
Hey @Xplornet how does a company resolve a B2B issue with you that affects mutual customers?
Matt Ling @jdmattling
Reported 2021-01-13 08:35:50
@LotSixteen @Alt***Trish @peterbevanbaker @Xplornet @Innovation_PEI @VO1MX @matthewmackaypc @stu_neatby @redsandspei My xplornet connection has been good and reliable but this might explain that, and I am of the fortunate few. Fact is, this can has been kicked down the road by multiple governments. Rural islanders deserve better. https://t.co/GePBdzNHlS
Reported 2021-01-12 18:38:11
@CHCHNews can the government get on rural internet service providers example @xplornet and get them to un-throttle their customers, kids miss their lessons because the internet is so slow. I know I'm not the only parent struggling with this problem.
Fast Jeff @fastjeff
Reported 2021-01-12 17:58:15
@Xplornet Xplornet is so slow or down, might as well do something while stuck at home
Trent Collicutt @tcollicutt
Reported 2021-01-12 14:14:38
@DerekMacEwen "Bevan-Baker said many of his constituents have complained of their internet speeds being “throttled down” by Xplornet."
I wonder if intentional. I remember the early Cable Internet had issues scaling their upstream links as new clients joined and ended being slower than dialup.
Green Party of PEI @PEIgreens
Reported 2021-01-12 13:57:46
RT Alt***Trish: Like peterbevanbaker, I have heard from constituents outside of the Bell upgrade area concerned about Xplornet expansion…https://t.co/5xEgkLBIhh
Trish Altass @AltassTrish
Reported 2021-01-12 13:41:04
Like @peterbevanbaker, I have heard from constituents outside of the Bell upgrade area concerned about Xplornet expansion timelines and “throttling down” of internet speeds. Up to 3 years is a very long time to wait for those working or attending school from home #peipoli
Camrose County @CamroseCounty
Reported 2021-01-12 13:19:58
That Camrose County provide Xplornet Communications Inc. a letter in support of their application to the Universal Broadband Fund to ensure that connectivity improves to a minimum of the Universal Service Objective (50 down and 10 up) throughout Rural Alberta. - CARRIED.
sampaguita ll 🇨🇦 @Sampaguita_II
Reported 2021-01-12 12:15:28
.@Xplornet, power companys warn their customers before planned maintenance so any one working at home can reschedule zooms, emails etc. Why do you just shut things down with no warning when people have to work from home using the internet? Show some concern for you customers!
Foxboro PS @FoxboroP
Reported 2021-01-11 21:12:23
Parents we just received word from a parent that they received notice that Xplornet will be down tomorrow from 8am-10pm for upgrades/maintenance.
We trust students will attempt to get on but if they are not able to in the morning then cl***es will try to reconvene at 12:00 pm....
Fred Cee @Fred_Wreck1983
Reported 2021-01-11 15:14:03
@Xplornet they will hire a private contactor to come fix it who will charge over $130 + mileage ($40 for me). and xplornet will not cover this because "YOUR WARRANTY" expired on the equipment that they charge u to rent from them.
Fred Cee @Fred_Wreck1983
Reported 2021-01-11 15:06:36
@Xplornet they'll make u sign a contact for a year, say u can opt out of for upto 30 days, during that time ur internet will work flawlessly, but after those 30 days that's it, ur speeds will go to ****. and after ur year contract is up, and the equipment that u RENT from them breaks down,
Billy Pickles @BillyPickles6
Reported 2021-01-11 14:50:22
Anyone else in Wellington area with @Xplornet been down since 8am this morning?
Lexie. #B.L.M @joanlemmesmash
Reported 2021-01-11 09:13:03
Me, makes it home on time to get to work
@Xplornet : has a server outage right at 9am
Alanis vc: ISNT IT IRONIC
Reported 2021-01-11 09:05:12
@Xplornet I LITERALLY HAVE SCHOOL RIGHT NOW FIX YOUR PROBLEMS
Reported 2021-01-10 18:14:06
@Xplornet Is there an outage in rural Milton Ontario? No internet all day
Chris Landoni @ChrisLandoni
Reported 2021-01-10 17:32:31
@m3t4lw01f @SucksXplornet @StarBuck_83 @xplornetretweet @APLenehan I just called @Xplornet because we have had 2.5 MBPS the last week when we pay for 25 MBPS. She ran a test which didn’t p*** and told me I have to pay $125 for a tech to come out and fix the issue 🤣🤣. Good luck, we are going to switch to EhTel first thing tomorrow morning
Reported 2021-01-10 14:31:46
@Xplornet Unlike you, who has nothing to offer other than false advertising and broken promises.
Casey Wagner @WolfAndWyrm
Reported 2021-01-10 09:18:50
For anyone considering using #XplorNet for their internet. Don't.
A list of results from the last year.
If you call to raise issue with speeds they will tell you it's 140 dollars to come check the service you've been paying for and not getting