Is Virgin Mobile down right now?
(latest update April 20, 2021)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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BT @bt_uk
Reported 2021-04-20 16:07:44
@irishbobuk Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Richard Perry @nolucka
Reported 2021-04-20 07:11:48
@virginmedia Thanks for your reply. Im using my mobile (not virgin mobile) so wondered if the problem was your end. Contract is coming to an end so discussing options as Sky have some good deals
Jay @jaelyn_cross
Reported 2021-04-19 20:48:19
@virginmobilecan are you guys having an outage at the moment? I can't call or text out.
BT @bt_uk
Reported 2021-04-19 20:42:29
@Fabapocalypse Hi Julie, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
. @_ezgo
Reported 2021-04-19 19:01:32
my line and data never down w virgin mobile, what they lack w the sus name they make up w the elite service.
Darcy Armstrong @DArm91
Reported 2021-04-19 19:01:12
@karamarie110 Even wose if you have tablet plans connected too.
Thankfully I'm on Virgin Mobile so I didnt even notice this problem today lol
Jessica Moran @JessMMMoran
Reported 2021-04-19 18:49:52
@JRWideman @virginmobilecan I'm now located in Brantford, although pre pandemic I would be travelling all about to different parts of Canada and I never had an issue with them! Even got service on the deep beaches of Lake Huron - and out on the boat! :)
BT @bt_uk
Reported 2021-04-19 18:37:11
@DrDa5id Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
Ryan Grieve @RyanGrieveAB
Reported 2021-04-19 17:56:00
@_RakeshDavid @MosheBAppel @ETito604 @FreedomMobile Not seeing any other reports of a Shaw outage. Virgin Mobile is a flanker brand of Bell.
♡EM♡ @EMILYACLARKE
Reported 2021-04-19 17:54:38
Lol everyone’s phones be down and me with @virginmobilecan is vibing with my service ✌🏻
BT @bt_uk
Reported 2021-04-19 17:40:32
@EmilyGr55451905 Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
chi @Perfectleo_
Reported 2021-04-19 17:23:47
Lmfao everyone is complaining about their phone being down meanwhile mine is working good s/o to virgin mobile 😭😭😭😭
$limThug♒️ @SlimmSlimmaa
Reported 2021-04-19 17:17:59
Rogers is down 😂 thank god for @virginmobilecan ❤️
Chelle @recgrad01
Reported 2021-04-19 17:14:06
@RogersHelps @RogersHelps yeah an update on what happened, what’s happening to fix it and how you are going to apologize to long time customers! Lucky my vaccine appointment came via email!! (Thank you @virginmobilecan for being reliable internet!)
BT @bt_uk
Reported 2021-04-19 16:41:10
@Propertyshe Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-04-19 16:22:40
@Wookywooki Hi, sorry to hear your having issues, please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
Истеричка @girl_spectrum
Reported 2021-04-19 15:25:43
Me, a Virgin Mobile customer chilling during this Canada-wide service outage some other providers are experiencing: https://t.co/LIbEcnnnIe
José @josepintoj
Reported 2021-04-19 15:21:25
Virgin Mobile hive stand up!1!1!
stuart childs @sparkssss28
Reported 2021-04-19 09:22:53
@virginmobileuk been a loyal customer for years having a issue regarding a upgrade but would like to speak to uk based person please! Communication is a issue
アンガダ @rxxlistic
Reported 2021-04-19 08:57:42
I switched from @virginmobilecan for this @FidoSolutions ...damn I’m so ****ed with this outage.
Chelsea @chelscurrr
Reported 2021-04-19 08:45:35
@virginmobilecan love having my internet go out every single day, having to call in and have it fixed or have technicians sent out and it works for half a day and then it’s down again, tired of doing the same things and getting the same result. Guess I’m calling after work again
BT @bt_uk
Reported 2021-04-18 19:57:05
@RicheyMayne Hi Richey, Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Regards ^Sian- BT_UK Team
Mike @mike70abc
Reported 2021-04-17 07:46:23
@virginmedia broadband and tv service down AGAIN in M29. Can’t even stream anything through my Virgin Mobile as the signal’s so poor. You really need to sort out the poor overall service that you provide in this area 😡
Laurissa Anyas-Weiss @LaurissaAW
Reported 2021-04-16 22:51:50
Unbelievable ordered @virginmobilecan 100mb for $40 but there was a problem with the line. Now suddenly my account says I only ordered 50mb - scam?
BT @bt_uk
Reported 2021-04-16 16:58:40
@meguncasey Hi Megan, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^David https://t.co/hBbj6tVEyH
Mrs Duck's Nails @MrsDucksNails
Reported 2021-04-16 11:33:47
@D00k3n @virginmedia Not only that but I have run out of data on my (virgin mobile) phone because our WiFi keeps going down!! So I have no Internet thanks to all this!
Virgin Media @virginmedia
Reported 2021-04-16 06:41:09
@GeekyNojjy ****o there, it's really disappointing to hear of your recent experience and problem getting this looked into. IS the over billing in relation to Virgin Media or Virgin Mobile services? RP
BT @bt_uk
Reported 2021-04-16 05:37:10
@imprestavel Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
JH @blinkrocker88
Reported 2021-04-15 16:55:05
@virginmedia customer service is absolutely abysmal. A live chat in your website with a Virgin Mobile agent and the staff member left the chat without rectifying my issue. @richardbranson needs to sort his staff out
Gardiner @gardinerlife
Reported 2021-04-15 12:00:44
@virginmobilecan Your customer service is really bad. I'm a long time virgin mobile customer trying to solve a problem. I ordered a new phone 2 weeks ago. No one seems to be able to solve the issue or speed things up.
4evaWestHam @4evaHam
Reported 2021-04-15 07:26:18
@virginmedia hi my Virgin Mobile has been showing as no service all day, is there an issue who do I need to contact?
BT @bt_uk
Reported 2021-04-15 00:42:28
@GettingsJulia Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-04-14 22:39:52
@jess_dubbs Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-04-14 18:16:22
@flipper68_ Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
rym358@yahoo.com @rym358yahoocom1
Reported 2021-04-14 15:49:12
@VirginMobileUAE my mobile was suspended for a long time! I am not allowed to renew my ID through the app & required to go to a mall. I haven’t been to malls for a while with the pandemic & nothing is close to where I live. No one answer my queries. can you fix the issue please?
Laura Taylor @laura_LT_taylor
Reported 2021-04-14 05:16:06
@virginmedia Apparently you don't issue ****les and even though I'm also a Virgin Mobile customer you can't increase my data allowance to unlimited for the 2 weeks I have to wait for my broadband to be installed. Extremely poor customer service. Will be searching for new providers for both.
BT @bt_uk
Reported 2021-04-13 18:15:56
@cherrycoombe Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-04-13 17:02:55
@CharmanBen Hi Jed, sorry to hear your having issues Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-13 16:41:14
@Ravenfan7908 Hi Richard, sorry to hear this please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-13 14:46:01
@_Rammer sorry to hear that, Sean. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Rita
nirvana @NirvanaCryt
Reported 2021-04-13 06:26:28
@virginmedia John are you okay? Your own mobile team (some) are saying this is a scam isn't that a problem it's self? Especially when the number is different from virgin mobile. it should be the same correct? So why is the number different
BT @bt_uk
Reported 2021-04-13 02:50:02
@ana_peartree Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-04-12 21:02:30
@biebersbusking Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
BT @bt_uk
Reported 2021-04-12 19:36:35
@D83Design Or you can text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-12 18:23:30
@Kash91Hussain Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 16:12:59
@honorfn_ Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 16:07:32
@ScottyDenning Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 10:41:43
@Morganreads27 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Paddy https://t.co/hBbj6tVEyH
Pauline @menthol4
Reported 2021-04-12 06:08:01
@virginmedia .I have no mobile phone service in Aberdeen with virgin mobile. Is there a problem.?
Shoeb Surya @shoebsurya
Reported 2021-04-12 02:35:07
@VirginMobileUAE What mail?? what fix?? You are trying too hard in the wrong direction to close the communication here in the public forum... Instead, I suggest cancelling my account will help you close this discussion faster! #badservice