Is Virgin Mobile down right now?

(latest update October 02, 2022)

Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!

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Virgin Mobile Problem Reports

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Virgin Mobile Latest Reports

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Lina C @LinaC67748972

Reported 2022-10-02 09:14:12

@VirginMobileUAE 7 days and phone is not working and your IT can not fix it. Either you replace me with a functioning simcard or fix the issue. It is unacceptable that it is taking 7 days and I do not have a single feedback

Lina C @LinaC67748972

Reported 2022-10-02 09:12:14

@VirginMobileUAE well i urgently require a functioning phone either you fix it or replace the simcard i need a solution 7 days and no feedback, is this normal?

Lina C @LinaC67748972

Reported 2022-10-02 08:58:10

@VirginMobileUAE What has the tech team been doing for the past week unable to fix the phone how is it possible that for one week the phone does not receive any calls and IT can not fix this? Seriously a shame

Lina C @LinaC67748972

Reported 2022-10-02 08:57:22

@VirginMobileUAE 7 days of trying to fix it? and no update? Why dont you send me a new simcard, I paid upfront for the year, how will you compensate me for this one week of phone not working ?

Virgin Media @virginmedia

Reported 2022-10-02 05:13:37

@redheadl***1402 Hi MrsGrace, I'm sorry to hear you're having issues with your service due to a local fault. In regards to the 4G issue, is this on a Virgin Mobile SIM, or O2 SIM? ^RH

Semaan Al Kassouf @skassouf

Reported 2022-10-02 00:04:31

@VirginMobileUAE I'm just getting robotics answers over the chat, I need clear time line when my problem will be resolved, it is now 4 days that the number is not reachable

Semaan Al Kassouf @skassouf

Reported 2022-09-30 22:00:56

@VirginMobileUAE I decided to port out one of my numbers to @etisalatUAE as you were not able to provide me with a basic service of cloned Sim for my tablet. And when porting is done you cancel my whole account including my other number without even notifying of such issue.

Semaan Al Kassouf @skassouf

Reported 2022-09-30 21:53:11

@VirginMobileUAE i'm not sure why a critical service provider (telephony) do not have a call center, And people need to wait for hours for somebody to respond on a chat message for a critical. Issue, now it is three days not resolved. @tdrauae for your support please

globe wandrer @globewandrer86

Reported 2022-09-30 09:08:20

@VirginMobileUAE @VirginMobileUAE one of the worst telecome in uae, migrated my number from Etisalat to virgin and now i am unable to receive calls from Etisalat network, and it was my business number, my whole business fall down and i have become bankrupt, its been 16 days they still didn’t fix

Casey can't wait for the power to come back on @CannibalHoliday

Reported 2022-09-29 12:43:19

So the other day I get a text message from Virgin Mobile saying people in the maritimes would get their data limit upped to 50 gigabytes. I rarely hit my 2 gigabyte limit so that was like wow! well, i hit 1900 meg and got a text message saying my data shuts down at 2 gig still.

Tom Ferguson @tom10248

Reported 2022-09-29 10:51:58

@virginmedia Perhaps a general explanation could be understood by the public such as equipment failure, infrastructure damage etc. Why is our virgin mobile so slow? I’m paying for 5g and getting this speed instead. Is it the same problem? https://t.co/qMAppeRv0E

Noahs nan @Noahs_nan

Reported 2022-09-29 06:49:11

In the last week I've blocked 9 unknown numbers that have called me on my mobile, my daughter and husband have had the same problem, we are all with Virgin mobile and I'm sure someone in their company is selling numbers to 3rd parties

James Da Costa @NorthNineJD

Reported 2022-09-28 11:03:15

@virginmedia Hi. My Virgin mobile network has been really slow this week. Are there any issues as this is becoming a problem for me now. Thanks

Mandie @girl_foo

Reported 2022-09-27 14:21:29

@virginmedia I'm not a virgin mobile customer, I'm someone contacting people and struggle to leave voicemails as every virgin customer I call with voicemail has the same issue, people could miss out on jobs or housing because of the way the voicemail works on your network.

Ahmad Ardity @AhmadArdity

Reported 2022-09-27 09:00:44

@VirginMobileUAE I've been chatting on the app for several months about a technical issue with the signal, but with NO resolution, every time I hear "wel contact you when we hear from the technical team" and nothing ever happened. When annual pland ends I end with Virgin.

EffZed. @lilacfk

Reported 2022-09-26 11:43:40

@VirginMobileUAE problem with my sons sim and he cannot use it - can you fix this? We have been waiting 2 days already

𝓣𝓾𝓶𝓲 𝓢𝓬𝓸𝓽 @LooneyScot

Reported 2022-09-25 08:11:31

@tshmo_ Bruh, 😩😭😭😭 I even forgot they exist.. Virgin mobile wasn't going down alone🤷🏻‍♂️

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 21:16:36

@ariadne_quinn @MoarToast @Optus I'm surprised I don't have one yet TBH. I was with them for a year for home internet in 2017 and then was migrated across when Virgin Mobile was closed down (Optus was their parent company).

sertegh @sertegh7

Reported 2022-09-24 20:35:05

@Rogers @Bell @Fidomobile @TELUS @virginmobileusa @ATT US and Canada both have large Iranian communities. Internet is down in Iran. Learn from Sweden and provide free calls to Iran. Stand on the right side of history..#OpIran #مهسا_امینی https://t.co/d4p4G6nwX8

Kevin McIsaac @KevinMcIsaac1

Reported 2022-09-24 10:45:30

@virginmobileusa what’s going on in Halifax after the storm. I can’t get out, when my daughter who’s on east link doesn’t have a problem, and she’s sitting beside me. I can’t even contact you.

Kevin McIsaac @KevinMcIsaac1

Reported 2022-09-24 10:40:48

@virginmobileusa why can’t I call out from my phone when my daughter sitting beside me, who has Eastlink, has no problem calling or texting. WTF

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 08:28:51

@johnlorimer No idea. People have been receiving emails though. I haven't (yet). But I remember I was transferred across to Floptus when Virgin Mobile shut down, I can't for the life of me remember what the signup process was...

Gaz Newsham @gnewsham1

Reported 2022-09-24 07:12:02

@virginmedia It’s a virgin mobile… when I ring them jyst an automated message telling me they know of the problem

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 06:26:32

@CampbellMander1 I just remembered... I was grandfathered over to Floptus when Virgin Mobile closed down,I can't recall if I had to do any ID checks with Floptu... I might be lucky.

Angus Gibbins 📷 @angus_gibbins

Reported 2022-09-24 06:26:12

@ohreallytruly @laurapanic @dogboy64 @bec7ford I just remembered... I was grandfathered over to Floptus when Virgin Mobile closed down,I can't recall if I had to do any ID checks with Floptu... I might be lucky.

ساري الحنيطي @sari126789

Reported 2022-09-23 08:51:30

@VirginMobileUAE You are too bad to the level that when I face a problem with you and your poor service, I don't look for a solution! I just want to express how much disappointment and regret I have for subscribing with you.

The worst @mrbaderbader

Reported 2022-09-23 02:32:44

Good morning to everyone! EXCEPT @dutweets @duCares. I wish you a terrible day. full of complaints and system shut down! i hope all your clients switch to @Etisalat_Care or @VirginMobileUAE

The worst @mrbaderbader

Reported 2022-09-22 01:07:30

Good morning to @Etisalat_Care and @VirginMobileUAE TERRIBLE morning to @dutweets and @duCares, I hope you start your day with an inbox full of complaints, system shut down and package cancellations! Wishing you a bad media coverage And an awful day

Steve Davidson @stevedavidson_

Reported 2022-09-21 08:55:06

@virginmedia iPhone 12 Pro, but it’s not a device specific issue as it’s affecting 4 different iPhones all on Virgin network. I believe it’s widespread - all virgin mobile users abroad from what I can see on the forum?

MandyMoo @AmandaJane100

Reported 2022-09-21 05:02:08

@virginmedia , I can not access my virgin media app, it's asking for email address, when I enter email address it does not recognise it. I am trying to access my account to find out why my virgin mobile is not receiving calls. Is there an issue with virgin media at the moment 🤔

TheDupes @TheDupes

Reported 2022-09-20 15:04:21

@FreedomMobile I was late paying my bill by 7 hours, my deepest regrets, but did you have to shut down my outgoing service? #virginmobile

Tom Forbes @tforbez1

Reported 2022-09-20 06:59:15

@luiszamorapueyo @virginmedia My wife is on VirginMobile and her’s works. So I think it’s more a phone / account issue. It says the setting can be sent (but I can’t receive messages) Although I’ve used this abroad previously.

Virgin Media @virginmedia

Reported 2022-09-20 04:03:12

@Mr_Neil_81 I am sorry Neil, you would need to call us on either 150 from a Virgin Mobile or Landline or 0345 454 1111 from any other phone, what is the issue you are trying to raise a complaint about? ^PDe

Robert Hill @Robert_RAHill18

Reported 2022-09-19 04:14:13

@VirginMobileUAE Yea and again a clear lack of understanding what the issue is despite weeks of communication with your customer care. I just want the refund processed, and the device picked up

Jamie Asche @somcak

Reported 2022-09-18 19:52:52

@HeyMisterRyan Yeah, this is my 2nd (3rd?) carrier like this. I was on Virgin Mobile B4 it got bought by Boost. I've never had a problem with dropped calls or going over data usage limits. Boost customer service sucks, so I switched. We'll be down is in March! I'll totally let you know!

“Rose City Rebel” Robert Lewis II @TheRobertLewis8

Reported 2022-09-18 14:53:43

@the_thiccboi @Wilddflowerrs @seiderlarkin Sit down, Virgin Mobile

Callumthoma @Callumthoma1

Reported 2022-09-18 13:42:03

@virginmedia I have also done this and they keep prompting me to set up a new contract that would arrive next month which doesn’t make sense why they can’t resolve this issue now. I have logged into virgin mobile and all my plan is set up fine it’s all useless

sojinmv @sojinmv

Reported 2022-09-18 09:17:10

@VirginMobileUAE My dear, even today i faced same issue. Calls not connecting properly.., 🙏🏿

daisy 🐝 @GrandeGrimshaw

Reported 2022-09-18 07:09:49

is it normal to have 0 signal for the whole journey between manchester and sheffield or is virgin mobile down ?

Mr_ZhiPing @mr_zhiping

Reported 2022-09-17 16:14:39

@VirginMobileUAE Your whole network is down for the 2nd time in days without any announcement when the service will be back up ? @tdrauae

Itunu M Griffin @ItunuMGriffin

Reported 2022-09-17 13:15:58

@VirginMobileUAE I need to update my EiD and according to you my lines will be cut off tomorrow! Your app is down and I cannot update with my new id. What to do??

神秘人 @nice888666

Reported 2022-09-17 12:53:00

@VirginMobileUAE Again your network is down guys...

J Mc @Dooobedoobedo

Reported 2022-09-17 12:09:04

@VirginMobileUAE Is your mobile network down? Also your app won't open. Any news?

Miss M @T9M85

Reported 2022-09-17 11:54:44

@VirginMobileUAE this is the 2nd time this week your network has been down. I was out and stuck for 30mins without the ability to order a taxi. I can’t access the app to reload my wallet for my renewal at midnight! This is ridiculous! What is going on?

Priyank Koshiya @pkkoshiya

Reported 2022-09-17 11:50:01

@VirginMobileUAE app not working. Calls dropping. No internet despite having enough data. Whats the issue

Rafik Patel @RafikPa90974705

Reported 2022-09-17 11:47:28

@VirginMobileUAE Network is down since 14th September and each time I contact support via the app they tell me to wait. I have paid on 2 lines upfront for the whole year andno internet 4 days and no update when it will be fixed. They should compensate customers for this issue.