Is Videotron down right now?
(latest update May 26, 2022)
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Curtis @cuto8
Reported 2022-05-25 22:59:42
@DrSamTheDentist @reideltj @Videotron But the issue is publicly known to have happened before the storm though! Ya sidebar, I'm pretty amazed for such a carrier, it still hasn't implemented support for eSIM yet!
Christina Small @LadyAinya
Reported 2022-05-25 19:09:12
@Videotron Is K4K 1G7 still down? We have been away while the power was out, but now we have no internet.
Dan @M0504D
Reported 2022-05-25 17:04:22
@Videotron again without wifi, it’ll be 5 days with this problem.
Dan @M0504D
Reported 2022-05-25 17:01:51
@Videotron again without internet, it’ll be 5 days with this problem.
mitzi @Meltdow09155158
Reported 2022-05-25 16:09:42
@Videotron J0x2g0 still down? Any update or expected service?
Manabrews @manabrews
Reported 2022-05-24 20:57:13
@Videotron We had internet and then down the following morning. This normal?
Samer Bishay @SBishayIRIS
Reported 2022-05-24 16:22:06
@Mark_Goldberg @DanSternTweets @Videotron @ISED_CA Iristel would have been a slam dunk as we are the only true national CLEC out there. However, the in***bents would have fought us just to slow us down. To your comment about regulatory stability, we need tax HST stability as well. it's a jungle out here in Canada.
Vixprd @vixprd
Reported 2022-05-23 13:47:14
@Videotron Internet is still down for me in J9J - can you help me validate if it’s due to the storm?
jerr @xAzentium
Reported 2022-05-23 11:39:51
@Bell_Support Can yall do something my moms been without internet and she has 3 kids under 14 since 10am yesterday do something or we are going with @Videotron the best internet company recommended that cares about customers and I suggest others as well!!! If they can’t fix this nonsense
Bikeview.ca @bikeviewca
Reported 2022-05-23 10:43:30
Is @Videotron cell data still down? In-laws without power and without phone data
Bill McStravick @stuckincentre
Reported 2022-05-23 10:10:04
@David_Mulroney Rogers, Bell/Telus, Videotron and Sasktel, chose and signed contracts with Ericsson and Samsung, Freedom, we were down to Nokia or Ericsson, this decision could have been announced 2 years ago.
Stephanie Vicente @StephyVicente
Reported 2022-05-23 08:23:12
@Videotron is there still an outage in my Area? J9A ... The Helix light is white in front and the ethernet is orange but the wifi doesn't show up as an option for me to connect to at all. Doesn't even appear.
Nancy Vaudry @devilrose21
Reported 2022-05-23 07:04:05
@Videotron an update on outage would be nice. I understand storm caused problems but your customers deserve a better answer than just wait.
Dr. Sam @DrSamTheDentist
Reported 2022-05-22 22:13:24
@Videotron While you’re in Ottawa, can you kindly resolve the LTE data outage that has been going on for the 12 days leading up the the storm?
Vincent Ghostine @vghostine
Reported 2022-05-22 19:21:45
@Videotron Is rosemere part of the outage? Just received a call from my parents that they don’t have access. Thx for a quick update!
Shawn Fournier @ShawnF1998
Reported 2022-05-22 15:57:58
@Videotron Hélix for me has been having interruptions with the internet days before the power outage, already messaged you guys I’m waiting for a response.
SUDEVI @StreetDreamsOtt
Reported 2022-05-22 12:40:33
@Videotron Is the🖱️internet down in Hull/Gatineau? My Helix Fi Gateway 2 been blinking 🔶🔶🔶 orange this whole morning? ☹️😢
Marie Smith 🇨🇦 @mestoulouse
Reported 2022-05-22 12:40:15
@j_gp93 @Videotron Had that problem in Gatineau last night…..unplugged everything and it came back on. Sometimes it just needs to reset.
Thomas Markus @thomas_markus1
Reported 2022-05-22 09:01:26
@Videotron has been down all morning. @CTVMontreal
'We were screaming': High winds and violent storms rip through southern Quebec https://t.co/vv3MzKkPmD
Matt Britton #BattleOfAlberta #FireItUp @_MattBritton_
Reported 2022-05-22 08:58:58
@Videotron Helix is back up and running now ( Chateauguay). Phone Tech support is still down. Endless busy signal. Glad it was resolved regardless.
Background: Woke up at 7:30am to an onscreen message on TV with an error code saying program has failed, please try another
Crystal @pixels_mom
Reported 2022-05-22 08:45:32
@Videotron We have no internet or tv in Lachute. Your phone lines are always busy so I'm resorting to Twitter to contact you regarding the outage.
Matt Britton #BattleOfAlberta #FireItUp @_MattBritton_
Reported 2022-05-22 08:14:29
@Videotron is there a current Helix Outage ? Ive tried calling you and your customer service line doesnt even work.
Lianne @LianneRid
Reported 2022-05-22 08:00:31
@Videotron can you please fix the Helix TV!? https://t.co/d3e8JQSCkM
Thomas Markus @thomas_markus1
Reported 2022-05-22 07:14:02
@Videotron @VideotronDiv the system is down. I have tried to reboot without success.
Johnny Barone 🇨🇦 🇺🇦 @JohnnyBarone1
Reported 2022-05-22 06:54:01
@PierreLambertJr @Videotron did you since when it's down? I just found out a few minutes ago. Tried to open the TV and it's not working.
Nicolas @boudnic24
Reported 2022-05-21 22:22:34
Fix your **** @Videotron
Curtis @cuto8
Reported 2022-05-21 20:28:02
@DrSamTheDentist @Videotron Sigh, just when #ONStorm knocked the power in most of #Ottawa, #Videotron #LTE is still down. Making a bit more difficult to communicate when there's no Internet at home.
Dr. Sam @DrSamTheDentist
Reported 2022-05-21 08:01:14
Week 2 of @videotron mobile outage in Ottawa. Support confirmed it won’t be resolved for weeks, if not MONTHS! I thought Ottawa was lucky to have Videotron coverage, but it’s a low quality product. Sad I’m likely switching to Bell or Rogers.
wally! @lawholawally
Reported 2022-05-18 20:07:14
Oh great my @Videotron internet goes down right before wrestling comes one! Thanks guys!:(
YOW Progressive @ProgressiveYow
Reported 2022-05-18 16:14:31
@Videotron Please allow roaming in Ottawa while your restore LTE service. This is getting ridiculous. It has been a week and no updates. Suggested action from support is use 3g which is 1mbps down and 0 up 🤣… 7 days no service in Ottawa and no resolution in sight?
Dr. Sam @DrSamTheDentist
Reported 2022-05-18 13:20:44
Day 6 of @Videotron’s outage in Ottawa South. No update on when service will return. Call to support suggested it may be a month. Proceed with caution when selecting a carrier when you live near the edge. Repairs are slooooooow.
Dr. Sam @DrSamTheDentist
Reported 2022-05-17 23:55:42
@cuto8 @Videotron We’re approaching one week of Vidoetron’s mobile data service outage in Ottawa South. No updates from Videotron. Support said it may take a month to resolve!
wazo @wazo78304063
Reported 2022-05-17 21:57:17
Ok tell ur guys to climb that post and fix the f…. Problem , or videotron will get a call soon, thanx
Jay (he/him) @Jay91650
Reported 2022-05-17 21:10:02
@Bell is down all over Ontario and Quebec but i switched to @Videotron like two weeks ago
HAHAHA LOOSSERSS https://t.co/j1TxH9nhsi
Curtis @cuto8
Reported 2022-05-17 16:09:44
@DrSamTheDentist @Videotron Ya, they told me the workaround is to drop it down to 3G/HSPA+. Still pretty inconvenient if we're paying for the service. Also it takes a while for the outgoing call to register.
Canadian Desi @dsmandeep
Reported 2022-05-16 18:53:03
@segacs @Videotron Internet down J7V8B5. Can u confirm please
segacs @segacs
Reported 2022-05-16 14:28:39
Anyone else's @videotron just crash? Phone, cable, internet all just went down here. Middle of the workday, not ideal.
Dr. Sam @DrSamTheDentist
Reported 2022-05-15 11:33:49
@Videotron How about some honesty. What is going on with your network? Outage in Ottawa South is on day 5. Montreal on Day 2. Please be honest with us instead of saying “it will be fixed soon”.
YOW Progressive @ProgressiveYow
Reported 2022-05-14 13:59:14
@Videotron @tuste69 Outage in Ottawa is on day 4. They’ll get to it, but have low expectations. CS said it may take a month based on previous experience. I had to get a Bell plan today to get me thigh 😡. I’ll be sending Videotron the bull for credit as at day 3 they’re in breach of contract.
Dr. Sam @DrSamTheDentist
Reported 2022-05-14 13:54:43
@cuto8 @Videotron I’ve been having troubles with my data in Ottawa South for the last few days. Support said they were aware of the issue on Wednesday. Now Saturday without LTE. Calls and 3G works, so just very slow. Based on Twitter is seems like many issues around their network.
Dr. Sam @DrSamTheDentist
Reported 2022-05-14 13:49:56
@Videotron tower that serves my house has been down for days! WiFi is a good backup, but no handoff. Amazingly works 1km from my house, but not in most of Ottawa South. Patchy network at best right now.
Marvin Taylor-Ebanks @tuste69
Reported 2022-05-14 13:40:18
@Videotron aware you guys are working hard to resolve current outage issue but an update would be appreciated. Called this morning to have the CS rep say he had no idea and last update posted was 9pm yesterday evening.
Lorne Switzer @lnsmontreal
Reported 2022-05-14 12:44:19
@Videotron down since yesterday
Adam Levy @AdamLevyMTL
Reported 2022-05-14 10:16:09
@BForozandeh @Videotron Any updates? Im still down in Cote St Luc too
Bobby @BForozandeh
Reported 2022-05-14 07:52:29
@Videotron My internet has been down since yesterday in Cote st luc, I'm working from home and I can't do my job, at least give us an update. Just so disappointing 😞
Bobby @BForozandeh
Reported 2022-05-14 07:31:37
@R_Brookz @Videotron It's still down, I can't work, such a disappointment in service 😔
Jesse Whyte @Jessewhyte
Reported 2022-05-14 07:17:34
@Videotron Helix has been down since yesterday afternoon. Why no social updates to keep us posted? That way we don’t have to call in and waste everyone’s times asking how much longer
Roger Brooks @R_Brookz
Reported 2022-05-14 01:44:00
@BForozandeh @Videotron My internet is down in cote saint luc. Is there any update as to when it will be back in service?
Chris Comeau @ChrisComeau
Reported 2022-05-13 22:34:25
@fizz_ca @Videotron there seems to be an home internet outage in Cote-St-Luc (H4X1R1), any updates? Thanks.
Bobby @BForozandeh
Reported 2022-05-13 21:41:15
@Videotron My internet has been down all afternoon and all I received from CS was that we're working on it, any updates for Cote st luc?
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