Is SmartThings down right now?
(latest update April 19, 2021)
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๐๐๐ฝ๐ฎ๐ญ๐ข๐ด๐๐ฎโค @SkyeHxted
Reported 2021-04-19 00:11:14
@SamsungSupport hey Samsung, maybe you shouldn't force updates onto us because my grandmother collapsed and when i went to call 911 my phone started forcing an update down my throat. :/ i was unlicenced and had to illegally rush her to the hospital. This is ridiculous.
JL ๐ฅ๐ @JoseILeyvajr
Reported 2021-04-18 23:09:52
@photobo311 @SamsungSupport Replying to @SamsungSupport to fix your appliance is like praying to God to end cancer or @GOP to do #GunReformNow It'll never happen
Matty @durrBubbles
Reported 2021-04-18 22:36:15
@derrickgott007 @GamesWithNix @SamsungSupport That could be the issue. You wanna use display port for that
Sassy Assiana @SassyAssiana
Reported 2021-04-18 22:32:47
@GamesWithNix @SamsungSupport I had an issue when I got my new TV when I accidentally plugged my hdmi into the ARC slot. The video was laggy, but my audio was fine. I changed ports, fixed INSTANTLY.
I never knew what an arc hdmi slot was until I did this silly thing with a new TV.
asiaminor2k @asiaminor2k
Reported 2021-04-18 18:53:52
@samsungsupport I hooked up a keyboard to the Tab S7+, and noticed that alt-tabbing between 5+ open apps only really picks the last 2 selected apps. This doesn't happen in DeX mode, but Chrome currently is broken in DeX on Android 10.
Ralph Barbagallo @flarb
Reported 2021-04-18 18:05:07
@SamsungSupport I know I'm talking to a robot--but this monitor has a flaw that Samsung has not been able to repair and there's no firmware fix. It's not just me, read your own forums. (It's a shame because the G9 is absolutely life changing, otherwise!)
Blackolitics @blackolitics
Reported 2021-04-18 17:59:51
@SamsungSupport you guys are great. I just had an issue fixed that I been trying for 2 months. The tech was awesome
Alex @Ny51bern
Reported 2021-04-18 15:02:31
@SamsungSupport I no longer see any Fox / Fox Sports apps in the Samsung TV App Store. Last year I had no problem accessing. Any idea why I cannot access or find the apps? My TV: UN60KU6300 TIA.
SMF @SMF73LEO
Reported 2021-04-18 12:41:58
@SamsungSupport @SamsungUS POOR CS, POOR QUALITY APPLIANCE! REFRIG ISSUE STILL UNRESOLVED X 3WKS! #trash
Jeremiah Sanchez @requiem7x
Reported 2021-04-16 21:17:49
@SamsungSupport my family and i had our S10's for a year, and just randomly we keep getting an alert saying "A new station has been alerted" has anyone else had this issue and how do we remove it?
Abt Electronics @abtelectronics
Reported 2021-04-16 19:36:12
@photobo311 @SamsungSupport Yikes, that looks incredibly inconvenient (and probably dangerous). Have you spoken to our service dept about the problem? Can you DM your order/contact info so I can get it to our service reps?
Dan Campbell @DanCamp48608772
Reported 2021-04-16 13:08:03
@SamsungSupport I have purchased a microwave dishwasher refrigerator oven dishwasher washer and dryer and can not get a part to fix a 5 year old machine. Never again will I purchase a Samsung product. They have been nothing but problems https://t.co/03QdIM6fJ7
Johnnie @johnniejr35
Reported 2021-04-16 12:43:22
@SamsungMobile @SamsungMobileUS @SamsungSupport @Samsung Trying to F me again! I have the Fold Z 2 and physically watched the inside screrns turn 1 colorvto black after working fine. Now their Trying to charge me 162.00 to fix a issue known to this phone and saying i caused it!
Mathew Irwin @mirwin360
Reported 2021-04-16 11:16:32
@SamsungSupport I do not have the original warranty ticket that the door was worked on. The technician is to busy to get to his office until next week.
I have a clear material or design issue.
What else do you need?
Mathew Irwin @mirwin360
Reported 2021-04-16 11:14:13
@SamsungSupport We have only 1 local Technician and he replaced the door frame... thought possibly the hinges may be an issue. But through Covid lack of work in homes... couldn't get him out here.
JKD @JkdLuvtohavefun
Reported 2021-04-16 08:19:12
@lgonz1021 @FridgeRecall @vmjack1 @SamsungSupport @SamsungUS Good luck with worthless @SamsungSupport @SamsungUS @FridgeRecall they will do absolutely nothing will tell you to DM then. Ask like they care then tell you to bad so sad. THEY SUCK mine broken for 3 years they do NOTHING https://t.co/bt7bw8bJTZ
narhari trivedi @narhari_trivedi
Reported 2021-04-16 06:42:57
@SamsungSupport @Samsung @SamsungNewsIN @samsumgalaxy @SamsungMobileSA @SamsungSG @SamsungSupport @ConsumerAffairs @complaint_forum @DeptConsumerAff @nch14404 @cromaretail @PTI_News
Samsung defective phone SE20 galaxy facing issue feom 60 days no reaolution on heating hanging.
Internal Security @Security_Servi
Reported 2021-04-15 23:55:59
Service request
1st 4321562052
2nd 4323063948
not resolved till date after the parts was installed. I request you please replace my TV or surrender it @SamsungIndia @SamsungSupport @Samsung @samsungsupportt
Internal Security @Security_Servi
Reported 2021-04-15 23:40:28
@SamsungMobile @SamsungTV @Samsung @SamsungSupport My problem has not been resolved till now, I got call from Samsung head office Mr. Mahesh Kumar regarding repair of product but after repair the product is not working. this is Samsung only sales no service
Contact no. 9430048434
Tynisha Taylor @mimyty
Reported 2021-04-15 21:51:54
@SamsungTV @SamsungUS @Samsung @SamsungSupport why is @hulu_support @hulu app forever with glitches? Are y'all at war. I'm just trying to watch my smarttv and streaming services like I paid for! Can we get a fix? I'm not alone #Solutions #2021issues
John Riesen @JohnRiesen
Reported 2021-04-15 19:38:54
@SamsungSupport my phone has been saying that there is moisture detected in charging port for 4 days now. I can only charge it wireless. Galaxy s21 ultra 5g. Need help. I've seen on the internet that this is a pretty common problem.
Mauricio Amaro L. ๐จ๐ฑ๐ฒ๐ฝ @CioAmaro
Reported 2021-04-15 19:07:12
Why unsecured consumer IoT is now a business problem - TechHQ https://t.co/zZ8mIgazsc
#IoT #IIoT #IoTPL #IntrernetOfThings #Sensors #Network #Tech #Technology #5G #SmartThings #InternetOfEverything #Industry40 #SmartCity #Digital #DigitalCity #cybersecurity https://t.co/ytMdeyIN3E
WR Manuel @wondermanuel
Reported 2021-04-15 18:19:59
@SamsungSupport If an issue is reported with a new appliance delivery on 3/19, it is not good customer service to still have an issue resolved a month later. Still waiting on a damage allowance. #unhappycustomer
Candace Bailey @clbailey1963
Reported 2021-04-15 17:55:00
So Samsung refrigerators are so notoriously bad there are websites devoted to trying to fix. None of the local repairman will work on them, and official repair is $1300. Couldnโt they have done a recall? @SamsungSupport @SamsungUS @BBusinessBureau
La Prin โ @La_Prin
Reported 2021-04-15 17:20:47
For those of you following my sad saga, I did send @SamsungSupport a DM, and it ended up with them being sorry for the inconvenience but still without a solution to this problem: https://t.co/Gty4CU9t4m
this parking lot is the heart of the community @acepinball
Reported 2021-04-15 13:16:21
@mlb @SamsungCanada @SamsungSupport @Samsung fix your ****. I don't care which one of you is responsible for your @mlbatbat app being garbage but it makes both of you look bad/stupid/incompetent. Get it together.
Jack Garvey @vmjack1
Reported 2021-04-15 11:30:26
@SamsungSupport sucks! Have not had a working ice maker in 4 years. Now they want to pro rare my refrigerator for an issue that is their problem not mine! 1/2 of what I paid! @FridgeRecall @SamsungUS donโt buy Samsung took me 4 years to even get them to replace it and admit it
Mathew Irwin @mirwin360
Reported 2021-04-15 11:12:54
@SamsungSupport
I'm having an issue getting support for my range that has been repaired as part of warranty yet now w/recurrence of the problem you say I'm not eligible? What gives? Please stand behind your product?
Mikey @TheOmey
Reported 2021-04-15 10:53:28
@SamsungSupport The TV is actually fine. It's just @hbomax that has an issue with Samsung TV's. For some reason trying to stream anything on HBO Max shows a white solid line on the far right of the TV. Everything else seems to work fine.
sam @alexmicheal123
Reported 2021-04-15 09:57:44
@SamsungSupport My problem is with samsung germany and they said no solution.and i can go to court. All this because samsung fold. Even when i wanted to take it unrepaired. They want 30 Euro and give the mobile not closed.they say its not thier responsibility to close it.
Mikey @TheOmey
Reported 2021-04-15 09:48:30
Hey @HBOMaxHelp I still have a white line on the far right side of the screen on my Samsung 55" 4K TV. This has been going on for a while now. Is there a fix coming soon?
@SamsungSupport
N _ V @ErNikunjVaghela
Reported 2021-04-15 06:13:36
Suggest solution.
@SamsungMobile
@SamsungIndia
@SamsungSupport
#SamsungCare
#SamsungSupport
#SamsungF41
#SamsungIndia
#SamsungIndiaCare
Karan ๐ฎ๐ณ ๐บ๐ธ ๐ค @electrocuted1
Reported 2021-04-15 00:57:48
@SamsungSupport @milanbear0609 Is the issue still not resolved ? Gmail is still crashing for me
Felicia Ross @Felicia33209651
Reported 2021-04-15 00:13:53
There is no reason that a CUSTOMER has to go this far to get a problem resolved. Don't ask me to call the service center. YOU get them here or give me my money back! @Samsung @SamsungUS @SamsungSupport RIDICULOUS!
Felicia Ross @Felicia33209651
Reported 2021-04-15 00:11:53
I love how @Samsung @SamsungUS @SamsungSupport just wants to put a bandaid on the problem. If your kid has a broken leg, are you just wiping up the blood!? Yeah I took it there.
Jaaina @JainaSoloSWTOR
Reported 2021-04-14 20:19:32
@SamsungSupport Please don't "Please send a PM" because you just tell me to call the same number I've been calling for 2 months with the issue still ongoing. How is this possible? Seriously? Don't you have someone you can report to who can look into this? /end
sam @alexmicheal123
Reported 2021-04-14 19:08:10
@SamsungSupport took my fold 5g to samsung service . small display seperate itself from the mobile(strange) .thought they will fix it under warranty.they said no warranty . And want to return it with completely seperated display.. want 30 Euro.AND SAID its not thier responsibility to close it https://t.co/3KPUxWr6J7
CleverHousewife @CleverHousewife
Reported 2021-04-14 18:57:24
@SamsungSupport I will NEVER buy Samsung appliances again and I can't I'm good conscience recommend my followers to either. I paid $350 a year ago to fix a fan that is now a $500 repair on the SAME PART! but it's out of warranty now so I'm stuck with this lemon.
CleverHousewife @CleverHousewife
Reported 2021-04-14 18:53:12
@SamsungSupport Oh boy do I need help. I'm having issues with our 4 year old dishwasher and our refrigerator. We replaced the fan in the fridge 1 year ago and it's broken again! $500 repair on semi new parts.
Craig Williams @spudfromillogan
Reported 2021-04-14 17:38:22
Hey @RazerSupport @SamsungSupport @XboxSupport @XboxP3 u ever gonna fix razor kishi? I have xbox version kishi & Samsung note 20 ultra. Only certain buttons work since android 11 update. Bit poor that its still literally in the advertising, but hasn't worked for months now.
Kristi Mercurio @kristipartyof5
Reported 2021-04-14 17:32:17
@SamsungSupport Thanks! I fixed it...it was a Roku problem!
DRE @_AnnabelxLee
Reported 2021-04-14 16:45:30
@SamsungSupport what is your policy on repairs on faulty appliances? My elderly mother ilaw has been without a functioning fridge for a month now and has had to miss work on several occasions to be available for the repair tech only to be once again left with an broken appliance
Kristi Mercurio @kristipartyof5
Reported 2021-04-14 16:06:19
@hulu_support, @RokuSupport, @SamsungSupport...why is this happening? Iโve Googled it and tried to fix it, but Iโve been unsuccessful. #Help #FirstWorldProblems https://t.co/lO1nWJEsne
APatrick @AP470
Reported 2021-04-14 16:02:53
The WORST customer/sales support in Corporate America.@SamsungSupport @SamsungMobileUS @SamsungUS @SamsungMobileSA @SamsungMobile. Wasted 3 hours of my day bounced around two Inept groups. Been 2mnths & can't resolve a simple problem on their system. Move support back to America
welcome to my jokes @sircraftyhands
Reported 2021-04-14 13:23:35
@SamsungSupport @addsimpson please add turn off functionality. it is bad for batteries to be run down to empty. also it's pretty dystopian to have a device that cannot be turned off. i can't think of a single good reason why this functionality would be left out. however, i can think of many bad reasons
Elle @brumalicious
Reported 2021-04-14 11:19:15
@SamsungSupport Having problems receiving mms&sms.. not just my phone but I know multiple people having the same problem w/Samsung phones. Now Insta is crashing after being reinstalled. Stems bk to update a couple of wks ago. Troubleshooting didn't work getting frustrated!
cowboy_in_CT @trebwar
Reported 2021-04-14 11:12:37
So I love my new Samsung phone. I was toying with the idea of buying some @SamsungSupport appliances until I read about the current issue with Refrigerators. Not interested in buying a product from a company that will not back up their products.
Marc @might_tower
Reported 2021-04-14 09:57:23
@SamsungSupport @TG1964 I have the issue too. Had it never before but since yesterday Instagram keeps crashing.
Marc @might_tower
Reported 2021-04-14 09:57:03
@TG1964 @SamsungSupport @milanbear0609 I have the issue too. Had it never before but since yesterday Instagram keeps crashing.
JAG @Drum747
Reported 2021-04-14 09:39:47
I"ve had @Samsungmobile Notes since the Note 2. Sent my Note 20 Ultra in for some stuck pixels which appear as a bright blue dot right in the middle of my screen. @samsungsupport says "No issue found" and sends it back to me unserviced. This will be my last @samsung device.