Is SmartThings down right now?
(latest update July 29, 2021)
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SmartThings Problem Reports
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Jacob Draper @jakerdraper
Reported 2021-07-29 17:08:16
Having the worst time with @SamsungSupport trying to get a refund THEY OFFERED ME. So my fridge is broken but I'm being held hostage waiting almost 6 weeks for said refund, and just told another 2-3 business days for the 4TH TIME. I can't take it anymore. I'M LOSING IT.
DrBill - FamilyServ @UNIFamServices
Reported 2021-07-29 16:59:58
I have now been on hold with or waiting to be called back by @SamsungSupport for 3 hrs… to replace a dryer that has been broken while being delivered 2 times. This is some solid customer service. https://t.co/hL8Udx7B2r
c @happyIarry
Reported 2021-07-29 15:10:55
@paramountplus @SamsungSupport The paramount plus app does not work on my Samsung smart tv. I see online that this is a common and somewhat new problem. Please fix ASAP!!!
seaskyocean (海-天-洋) @naecoyksaes
Reported 2021-07-29 13:32:16
button to search another apps, my YouTube video will be paused automatically! That's very uncomfortable! Please fix the split screen view like the previous update! @SamsungSupport
Robert Morgan @screwsamsung
Reported 2021-07-29 10:56:37
@SamsungSupport I have tried. 5 times a day. Every. Day. The phone lines disconnect, or they simply mute the line when they realize they can't do what you need, forcing you to having up. I need a supervisor to call me to fix the myriad of mistakes caused by Samsung.
Matthew Gartz @mattgartz
Reported 2021-07-29 10:13:45
@SamsungSupport You can fix my watch for me without charging for it. The boot loop issue is well known, and a defect of your device. I shouldn't have to pay for that, and your Sales team certainly shouldn't be telling potential customers before they purchase that they always do right by them.
Shreyas Garla @shreyasgr17
Reported 2021-07-29 06:11:59
@SamsungSupport I want to replace my refrigerator, I have contacted service center so many times but issue is not yet resolved. I need immediate action.
@SamsungIndia @Samsung
Shreyas Garla @shreyasgr17
Reported 2021-07-29 06:06:53
@SamsungSupport I bought Samsung refrigerator on Jan 2nd 2021, for 2-3 months I didn't observed about issues. But later I observed cooling issues due to that all leafy vegetables all are spoiling. From then I have started contacting service center till now issue is not fixed.(1)
Ruben Baez Jr @RubenBaezJr
Reported 2021-07-29 05:19:31
@SamsungSupport This is what happens to Samsung products bottles after the warranty is up their battery swell up and they don't want to stand behind the product and change it or fix it because it's out of warranty from a manufacturer's defect https://t.co/PqVFreP9dB
Bio @BioStormX
Reported 2021-07-29 00:39:01
This reoccurring pop-up and infuriating forced volume down is why i will NEVER buy a @SamsungMobileUS phone again. The fact that Samsung thinks i can't be trusted to choose to disable this is ridiculous.
P*** it on up @SamsungSupport https://t.co/BuecHIOeST
izzy4life @izzy4life3
Reported 2021-07-28 16:35:37
i will file multiple complaints if my issue is handled today
@SamsungSupport
WileyOldPossum @Sarge_AC
Reported 2021-07-28 15:30:56
@SamsungSupport been nearly two months since I started a warranty repair with Samsung on my 75"QLED TV. Not only could they not fix my TV but they couldn't exchange it either. I had TV for only 4 months now they've said they'd refund is only option & that's gone in circles. 🤬🤯
William Hollifield @whollifield
Reported 2021-07-28 15:30:03
@SamsungSupport Hey Beth - the drainage line in my Samsung fridge continues to freeze. Over and over again. As do the fridges of many other thousands of people, in even newer models than mine. You guys know this because you've actually begun manufacturing a part to fix this specific issue.
George Chast @gBoatFly
Reported 2021-07-28 14:20:41
@smartthings Most of my *simple* Automations are not working still - support not responsive - no outage admitted to - except at my house - A member since 2013, this issue is rare, but where is support nowadays???
anshul gupta @guptaanshul3789
Reported 2021-07-28 13:23:21
@SamsungIndia not able to connect my watch active 2 with latest Android phone. Stuck in last step of pairing. Very poor product. Bought product for 20k. And now it comes down to this? No online product support? @SamsungNewsIN @SamsungMobile @Samsung @SamsungSupport
Ram Kesav @RamKesav9
Reported 2021-07-28 12:13:28
@SamsungIndia @Samsung Extremely disappointing experience with Samsung service!!!! I have given my TV for minor service more than 3 weeks ago. I don't have any clarity as to when we will be receiving the product back let alone fixing the issue
#Samsung @SamsungSupport
Devobhava @Devobhava1
Reported 2021-07-28 11:54:45
@SamsungMobileUS @SamsungSupport My new S21 was sent to the Repair Center to fix distorted noise in the earpiece,and it was sent back as-is with faulty earpiece.I sent it agn and now I being offered an open box S21 as a replacement in a different color.Ticket#4160209182.Pls help
Dan @danimal67
Reported 2021-07-28 11:46:36
@SamsungSupport
Please address this. I need an out of warranty repair or replacement on my tv.
If this isn't addressed I'll be returning the Jet Vac this week, which will cost your company time and labor.
https://t.co/PUBbZr87Tf
Nanoleaf @nanoleaf
Reported 2021-07-28 11:17:53
#UPDATE:
SmartThings, Alexa, Google, and IFTTT will be down for a few hours today for maintenance, so hang tight!
Sachin Panchal @EvilMeetDemon
Reported 2021-07-28 11:17:06
@SamsungIndia @SamsungMobile @Samsung @SamsungNewsIN @SamsungMobileUS @SamsungUS @SamsungMobileSA @SamsungSupport @SamsungUK
Dear Samsung, No one is listening my problem please look into this matter,
Can you guys can work without your electronics systems so long? https://t.co/Mwky2q00DZ
KGil @feralwordsmith
Reported 2021-07-28 11:09:47
@SamsungSupport My Galaxy Tab A7 stopped sending/receiving texts through Galaxy s10+ phone. Unpaired itself and says to turn off WiFi to use Bluetooth. Never a problem before. What to do?
Chinmay @crmdowntoearth
Reported 2021-07-28 10:28:45
@vtripathi19 @SamsungIndia @SamsungSupport Were you finally able to redeem the offer? Facing the same issue now in July for the past two weeks.
TOTAL MO FO CUNTFIDENCE @mo_total
Reported 2021-07-28 10:17:58
hungry Samsung now wants me to pay for them to fix it even though I should be under so call warranty. And this is why I will never give Samsung another one of my dollars. Apple would never pull this nastiness ! Seriously never buy @Samsung again @SamsungSupport
Hersh Thakor @HershThakor
Reported 2021-07-28 10:05:03
@Samsung #SamsungBad #dontbuysamsung
@SamsungSupport #davidVSgoliath
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-28 10:02:48
@Samsung #SamsungUSA #dontbuysamsung #davidVSgoliath
@SamsungSupport
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
vishal kumar @vishalkumar4156
Reported 2021-07-28 06:58:49
@SamsungIndia Didn't receive any response yet. #Samsung #M21 #samsungindia #display #issue #mobile @SamsungSupport @SamsungMobile @Samsung
Suraj singh @Surajsingh3101
Reported 2021-07-28 06:01:46
Dear @SamsungIndia @SamsungSupport
my service number is 4328984276 I want my phone soon as possible please help me. I had only one phone Samsung A52 with which I used to do my office work. I can't leave the job so fix my phone as soon as possible.... https://t.co/IQ3nwcxjrW
Joshua Maxwell @ElevatorJosh
Reported 2021-07-28 01:20:57
Kinda ridiculous that I payed so much for a @Samsung Galaxy S21 Ultra 512GB and the insurance every month through Samsung but when my screen suffers a pixel issue I can't get a replacement because they have none in stock... @SamsungSupport
Saif Rashid @SaifRas14676315
Reported 2021-07-28 00:03:27
Dear Samsung,
It's about the issue I am facing with my ear buds live, it would have been easy for me to provide with the precise detail of the problem if I had one or two, @SamsungIndia @SamsungSupport
Brian Snyder 💉 💉 @bsniz
Reported 2021-07-27 23:22:49
@SonySupportUSA Hi! I noticed the #Olympics looked washed out when p***ed through my STRDH590. When I go direct from the @XfinitySupport box to my @SamsungSupport Q90t TV, it looks fine. I would return the receiver to @AmazonHelp but the return window has closed. Please help fix!
Hersh Thakor @HershThakor
Reported 2021-07-27 19:46:08
#Samsung #Samsungsupport #dontbuysamsung #rajkundra @SamsungSupport
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-27 19:30:29
@SamsungSupport I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-27 19:23:17
@SamsungSupport Rude supervisor ***ociates. Refrigerator is broken for 20 days. New refrigerator broke in 4 months. Not ready to replace. https://t.co/mkyOzlzAlB
Mauricio Amaro L. 🇨🇱🇲🇽 @CioAmaro
Reported 2021-07-27 19:09:07
IoT Search Engines Make It Easy to Find Vulnerable Devices, and That's a Problem https://t.co/m6l5Ixz7B8
#IoT #IIoT #IoTPL #IoTCommunity #IntrernetOfThings #Tech #Technology #5G #SmartThings #InternetOfEverything #Industry40 #SmartCity #DigitalCity @IoTCommunity
The Gaming Prince91 @GamingPrince91
Reported 2021-07-27 18:58:16
@SamsungSupport ****o i have an issue with resetting my mothers samsung she has a samsung account set to an ld number no longer in use and i cant reset without the account sorry to bother you can ya please ***ist me
Rebecca James @rjamesromance1
Reported 2021-07-27 13:52:47
@SamsungSupport @SamsungUS Not only did Samsung take 3 weeks to fix my refrigerator, but they are being cagey and unresponsive about reimbursing us for the groceries we lost.
Automate Your Life @AutomateYouLife
Reported 2021-07-27 09:56:22
@sblackallerl @SmartThingsBeat Nothing here yet...I'd maybe just see if some other external things like Alexa or Google can see the change in status and that should narrow it down 😃
Emjay Dubbya @MaisonDehors
Reported 2021-07-26 20:44:26
It's a sad state of affairs when, as a @SamsungCanada phone owner, I can't get help from them regarding their own product. I had to ask & receive help from @SamsungSupport in the US to solve my problem.
To add insult to injury, the stupid buggers keep plastering my phone with
Jim @Jim98221440
Reported 2021-07-26 17:37:54
@SamsungSupport
Pure trash! My 85" Q70T died after 4.5 months. Purchased directly from Samsung. They are unable to fix, won't replace, and refunding me hundreds of $ less than the cost to replace the same TV. Been a customer for nearly 2 decades.
Wanda Galloza @wandagalloza57
Reported 2021-07-26 14:00:05
@ATT @SamsungSupport please make my wifi calling stop activating while I'm diving please make my phone stop activating the WI-FI CALLING PLEASE I HAVE ADRESS THIS PROBLEM OVER AND OVER AGAIN ... https://t.co/U3mc6txuLz
Jon @whenjontweets
Reported 2021-07-26 09:48:31
Bought my wife a note 20 ultra last September, and the screen won't turn on anymore. Samsung can't cover the 1 year warranty, because it's outside the US. What a joke. $1353.11 down the drain. @SamsungMobile @SamsungMobileUS @SamsungSupport
Dr. Dena T. (I'm Speaking💋🎻🔱 ♈ 🖖🏾💅🏾 🌊) @DrDenaT
Reported 2021-07-26 09:14:19
@SamsungSupport I am not technically unskilled. No. I tried that ALREADY. It won't reboot. I can't get to boot into safe mode. It won't power down using the keys. It SPONTANEOUSLY reboots without pressing anything... Then goes right back to either a black screen or a flickering neon one.
Dr. Dena T. (I'm Speaking💋🎻🔱 ♈ 🖖🏾💅🏾 🌊) @DrDenaT
Reported 2021-07-26 08:54:34
@SamsungSupport I just want to let you know that your "flagship" Galaxy phones are GARBAGE the last 2 iterations. I had an S20 ultra, that kept freezing w/ EVERY OTA. I had to go to the walk in repair 3 times. Mail it to you TWICE. You couldn't fix it, so I had to get a new phone
Mark Toulson @1MarkToulson
Reported 2021-07-26 02:46:56
@SamsungSupport I fixed the problem.
Dr Fais Abbasi @drfaiss
Reported 2021-07-26 00:05:07
Even once i had issues with apple. They helped me restore and backup. Without any fee. @Apple @Samsung @CNET @gsmarena_com @Gadgets360 @TheGadgetShow @tomsguide @9to5mac @RedmondPie @androidcentral @xdadevelopers @PCMag @PhoneArena @CNNTechGadgets @SamsungSupport
Dr Fais Abbasi @drfaiss
Reported 2021-07-25 23:51:35
Y shouldn’t people switch away from samsung when they don’t have even free software support if a device crashes during the update.and the support team doesn’t have enough knowledge and yet advise to bring it to the centre so they can fix it for a fee. @SamsungSupport @Samsung https://t.co/BXfQ7qeHEN
Dr Fais Abbasi @drfaiss
Reported 2021-07-25 23:49:54
Y shouldn’t people switch away from samsung when they don’t have even free software support if a device crashes during the update.and the support team doesn’t have enough knowledge and yet advise to bring it to the centre so they can fix it for a fee. @SamsungSupport @Samsung
Evantso @tso_evan
Reported 2021-07-25 20:37:23
@SamsungSupport I need help, can you please look at the website and we can discuss further technical issue after that? My galaxy is having trouble! https://t.co/bJ74DDEjnx
aemachmedia @aemachmedia
Reported 2021-07-25 12:25:48
@HBOMaxHelp @SamsungSupport Why don't you guys get together and figure out how to get the app working again. Samsung preloads all these apps you cannot delete. Right now, I am down to ONE added app as that's all the memory has room for. Just seems stupid, not smart, tv.
Brendan Enrick @brendoneus
Reported 2021-07-25 10:37:22
@SamsungSupport can you tell me how to fix my TV? I was always hoping a reset or update would bring the buttons back. It's been years. https://t.co/2ESt2ko2yE
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