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(latest update September 28, 2022)
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GAVIN HASSETT @GavinHassett
Reported 2022-09-27 23:36:51
@SamsungMobileUS @SamsungSupport @VerizonSupport
When are you going to fix the text messaging connectivity issue? The fact that it's still going on is a bit ridiculous. People depend on texts for work!
James 🐝 @TekuJames
Reported 2022-09-27 20:20:59
@SamsungSupport Phone support is what gave me issues. How is Samsung addressing this issue, Enri?
https://t.co/jwuogxFcfm
I'm sure you're not the only person at Samsung who has had this video shared with them, but I hope you will be able to do something about it.
🔴NOT LIVE NOT EVER🔴 Justice Fourcats @JustFourCatss
Reported 2022-09-27 20:09:10
On the phone with @SamsungSupport the guy takes down all my info, and has left me waiting for 25 minutes lol the guys mic is on, and I can hear the office. Come on maaaaan help me out maaaan
Abhishek Datar @AbhishekDatar1
Reported 2022-09-27 18:43:55
@SamsungMobile @SamsungMobileUS @SamsungUS
@SamsungSupport
Been a samsung user for over a decade. But this is concerning.
Is this only for stored away phones or even the ones actively used?
@Mrwhosetheboss
Jared 🧣 @iamcadz
Reported 2022-09-27 18:21:27
@SamsungSupport Hey, have you seen this? I have a Galaxy S22 Ultra, my old Note10+ had this back-cover popping issue last month. My mom now has it. Is my Mom in danger, @SamsungMobile @SamsungMobileUS ?
https://t.co/XUATPF4BoO
Tarren @TarrenGlick
Reported 2022-09-27 17:38:19
@SamsungSupport fix your support page so I can schedule a repair 😭 I don’t want to callllll
Jennifer @jcal0129
Reported 2022-09-27 16:09:52
My less than a year old @SamsungSupport refrigerator has a broken compressor. It's going to take up to 2 business weeks to get it fixed. Literally no one cares that I have an RX that requires refrigeration that costs THOUSANDS of dollars & 3 anaphylactic food allergies to manage.
Rachit @Rachitsachdeva
Reported 2022-09-27 14:50:20
@Mrwhosetheboss @ZacksJerryRig @DIYPerks @MKBHD @matt_ansini @SamsungIndia @samsung_dev @SamsungNewsIN @SamsungSupport @SamsungMobile @SamsungMobileUS @SamsungUS @Samsung
@Asim_Warsi @CEOofSamsung @LeeJaeYongCEO
@LithiumTech @TRAI @DoT_India
You guys are risking our lives, please explain issue in detail and action plan you have for this.
Arpit ➐ @xrpit
Reported 2022-09-27 14:36:29
@Mrwhosetheboss @ZacksJerryRig @DIYPerks @MKBHD @matt_ansini Now problem with the Samsung Laptop too.
Galaxy book 2 pro 360 touch bubbles.
@SamsungIndia @SamsungSupport
They aren't willing to replace or repair it.
yagnesh ravi #SaveSoil @hellwithyrt
Reported 2022-09-27 14:14:07
@Mrwhosetheboss @ZacksJerryRig @DIYPerks @MKBHD @matt_ansini Now as a samsung user , I am genuinely worried, as I've family members use samsung as well -.- @SamsungMobile @SamsungIndia @SamsungMobileUS @samsungID @Samsung @SamsungMobileSA @SamsungSupport @SamsungUK @SamsungTV got any answers to this issue? at least one of you?
Matt Quigley @MattMP1
Reported 2022-09-27 13:54:14
@SamsungSupport Still no response. Seems to be the Samsung customer service way. Make it as difficult to receive help as they possibly can until the customer just gives up. I’m not giving up. I have a broken $2500 refrigerator and no one at Samsung gives a ****.
Shubham Jolly Rana @rana_jolly
Reported 2022-09-27 13:12:07
@SamsungSupport Beyond disappointed with Samsung Customer Service. I bought a refrigerator in 2019 and suddenly compressor failure occurred yesterday and it stopped working. I contacted customer service and they ***igned a technician to take a look at the issue.
#Change4CA @Change4CA
Reported 2022-09-27 12:59:15
@samsungus and @samsungsupport Still no resolution to something as simple as purchasing a warranty that wasn't added to the original purchase. Is there no one in charge there?? I'd hate to think if you had a warranty issue would anyone help??
Mahir Labib Utso @MahirLabibUtso
Reported 2022-09-27 12:42:18
Also,Green-Line issues to lots of Samsung Flagship phone owners. Which is first of all, not excepted from Samsung & Secondly, most of them will not interested in or encourage others to buy Samsung phones.
@Mrwhosetheboss
@SamsungMobile @SamsungMobileUS @Samsung @SamsungSupport https://t.co/xlDMs4DWnJ
Rakesh Badgujar @Rakesh_11384
Reported 2022-09-27 12:30:12
Worst ever experience with @SamsungIndia @SamsungMobile @SamsungSupport Galaxy series phone F12. In just about 1 year there is led backlight problem which your service centre can't repair.
burner account @I8Sn0w2much
Reported 2022-09-27 11:53:31
@SamsungSupport too bad it wont fix the exploding battery on every phone that is+2 years old
Yelnick McWawa @JerryArk
Reported 2022-09-27 10:18:30
Help!! Does anyone have an @AcornTV sub and use "any @RokuSupport @Roku device to stream to "any" @SamsungSupport TV? I do and the issue is "anything" I watch and don't complete and try to start again.. Always begins from first of film/series & fast forward is so very very slow
Narinder Dhindsa @NarinderDhind20
Reported 2022-09-27 08:27:33
@SamsungSupport @Samsung @SamsungMobile @SamsungIndia @samsungceo
Hey I've recently brought Samsung galaxy A33 5g from authorized center 2 months ago and I'm facing issue with it's screen, sometimes it starts working automatically and sometimes it's touch doesn't work
Pradyumna Sahu @pradyyyumna
Reported 2022-09-27 04:05:08
For almost 2 years I am using Samsung Galaxy M51.
I was aware of display issue in this model from last 1 month and today finally it happend with me too.
Display flickering continues,and stiil I couldn't fix it.
I hope @SamsungMobile @SamsungIndia @SamsungSupport will fix it soon. https://t.co/NNM1nBhanE
Xochitl @XochitlBueno5
Reported 2022-09-26 23:59:07
@SamsungSupport @Avi_Rico Similar thing happened to me. They received my tablet a month ago and won't tell me if or when they'll fix it. Very Bad indeed.
ford @phordfillips
Reported 2022-09-26 21:30:26
@SamsungSupport @SamsungUS @SamsungMobileUS @VerizonSupport humiliating to be writing this but my phone does not receive messages for days at a time, also having trouble sending/receiving MMS. Mostly on the heels of the new update, which seems to be a common problem. Fix coming?
Woodsie @WoodsiesGarage
Reported 2022-09-26 20:34:52
@SamsungSupport Can't quite believe how my mother is being treated while seeking out your warranty help.
Her Z Flip randomly shuts off & on since she bought it. Finally convinced her to take it in (under warranty) but the closest repair place (90 min RT) fails to fix it twice...
Bryan Sciupac @SciupacBryan
Reported 2022-09-26 15:37:00
@SamsungSupport @SamsungSupport worst customer service experience ever. Samsung broke their terms and services agreement, and refuse to issue an exchange for a tablet in repair for over 30 days now, Delson(Supervisor exchange department-0785) in basic terms said Samsung doesn't care.
Bryan Sciupac @SciupacBryan
Reported 2022-09-26 15:36:50
@SamsungUS @SamsungSupport worst customer service experience ever. Samsung broke their terms and services agreement, and refuse to issue an exchange for a tablet in repair for over 30 days now, Delson(Supervisor exchange department-0785) in basic terms said Samsung doesn't care.
Bryan Sciupac @SciupacBryan
Reported 2022-09-26 15:36:22
@samsungID @BTS_twt @SamsungSupport worst customer service experience ever. Samsung broke their terms and services agreement, and refuse to issue an exchange for a tablet in repair for over 30 days now, Delson(Supervisor exchange department-0785) in basic terms said Samsung doesn't care.
Bryan Sciupac @SciupacBryan
Reported 2022-09-26 15:35:56
@SamsungMobile @SamsungSupport worst customer service experience ever. Samsung broke their terms and services agreement, and refuse to issue an exchange for a tablet in repair for over 30 days now, Delson(Supervisor exchange department-0785) in basic terms said Samsung doesn't care.
Bryan Sciupac @SciupacBryan
Reported 2022-09-26 15:35:29
@Samsung @SamsungSupport worst customer service experience ever. Samsung broke their terms and services agreement, and refuse to issue an exchange for a tablet in repair for over 30 days now, Delson(Supervisor exchange department-0785) in basic terms said Samsung doesn't care.
Souleutions @Souleutions
Reported 2022-09-26 13:36:03
@SamsungSupport The issue isn't the internet connection. It's the smart hub, and tried every troubleshooting; unplugging it, resetting, resetting smarthub, unplugging, and resetting, and cannot get past the TAC prompt. Eiter says; under maintenance, or poor internet connection from the pictures.
#Change4CA @Change4CA
Reported 2022-09-26 13:32:19
I love it! You buy a $2000 refrigerator and @samsungus and @samsungsupport refuses to give you the original offered warranty. $199/3 yr. Their supports send you back down the same Rabbit Hole you just found your way out of..not offering ***istance. Poor business practices!
Beef Noodle @_BeefNoodle_
Reported 2022-09-26 11:49:50
Lamo brought a @SamsungUK monitor less than 4 months ago something popped in the back and it got very hot and the screen now has black lines and @SamsungSupport said they wont replace it or fix it as it doesn't fit under warranty EVEN THOUGH THE PRODUCT IS FAULTY AND NOT MY FAULT
shekar reddy @shekarAemireddy
Reported 2022-09-26 10:54:52
@SamsungSupport Are you kidding? Just one click away, I have been trying to reach for over a month now but no one answers and surprisingly, when I called the customer care directly and asked about the issue he kept me waiting for 30mins and hung up, disgusting @SamsungSupport
Ravi Shah @Rshah42
Reported 2022-09-26 10:30:24
@SamsungUS As requested I sent DM and received a response we will not take ownership of sending you damaged product but you should use authorized service to fix it and spend more money. @SamsungSupport @cnnbrk @USATODAY @FoxNews @CES @ConsumerReports @nytimes
Maeswari @Maeswari3
Reported 2022-09-26 10:09:57
@SamsungIndia @SamsungSupport u people are responsible for my daughter's health issue by delivering a defective machine.
Maeswari @Maeswari3
Reported 2022-09-26 10:08:44
@SamsungIndia @Samsung @SamsungSupport it's been freaking 20 days that I haven't got my refund. The product u guys deliver is defective and torturing me by delaying it more. R u guys shutting down.
Sam Boyd @SamBoyd
Reported 2022-09-26 08:54:03
@SamsungSupport when are you gonna just fix all the faulty chromebook plus’ and stop wasting peoples time and money?
Gaurav Maheshwari @Gaurav__5
Reported 2022-09-26 01:20:51
@SamsungIndia @SamsungMobile @SamsungSupport What about your reply? 1 Month hogaye Apka koi reply nai aya Mere 1.5 Lakh Ka mazak Ban Gaya hai #galaxyzfold3 and already 3 Months the issue still not solved and Now #Samsung team doing same thing @jagograhakjago @BandBajaateRaho help https://t.co/KfJbZRJfGk
aditya sutar @adityasutar94
Reported 2022-09-26 01:01:28
@SamsungIndia @SamsungSupport @SamsungMobile @SamsungMobileUS @SamsungSupport @Samsung @cromaretail
Jst nw got a call frm Mr. Ramkrishna @SamsungIndia as per him its customer fault tht if u purchs a phn n phn goes off thn its custmr issue n nt of Samsung. Guys think before u buy
aditya sutar @adityasutar94
Reported 2022-09-26 00:24:08
@SamsungIndia @SamsungSupport @SamsungMobile @SamsungMobileUS @SamsungSupport @Samsung
Cheap products n zero after sales service it's been 2weeks bt still no update on replacement of faulty prdct.. 1st get the products fix n thn release new one. mgmt team is replyng frm 14days..
عمرو سويلم @Amr_Swilam
Reported 2022-09-25 16:15:38
@SamsungSAUDI Samsung Fold 4 screen issue without care from Samsung @SamsungMobileSA @SamsungSupport https://t.co/f5HVpfBgwN
Abdul-R @AbdulRaheem_LHR
Reported 2022-09-25 16:02:56
@No0va_BHamade @SamsungSupport Did they fix it?
Sudarshan Ashrit @l00ser47
Reported 2022-09-25 13:46:35
****o
Samsung i am using m51 device from past 2 years it's amazing device but only problem i am facing is it don't have Auto power on/of feature please i request to add the feature in next software updates.
@SamsungIndia @SamsungUK @SamsungMobile @SamsungMobileUS @SamsungSupport
Shamit Mankad @shamitmankad
Reported 2022-09-25 11:48:01
@SamsungIndia @SamsungMobile @SamsungSupport Green vertical line appearing out of no where on Samsung Galaxy S20 Ultra LTE (purchased in Aug 2021 in India). No damage on screen or device. Pls help fix this.
Ali Murtaza @AliMurt67825371
Reported 2022-09-25 09:49:42
@Samsung @SamsungPakistan @SamsungMobile @SamsungSupport
I have a problem with my Galaxy Watch4,It is the best but if it hits a little bit on anything it gives its bosy colour to that. It is a request that make the cheap body better. Other than that features are best.
Thankyou!
Komal Gupta @komal_arian
Reported 2022-09-25 04:47:35
@SamsungIndia @SamsungMobile - When you get back to customer within 24 hrs, is it always just to inform the customer that we have escalated your issue and we will get back to you after another 24 hrs ? Because this has happened with me for the 10th time now. @SamsungSupport
Esperanza Román @eRomanMe
Reported 2022-09-24 23:20:50
2 hours and 30 minutes on the phone, and my problem hasn't been solved, @SamsungSupport . My S22 Ultra was delivered with a single-sim tray. But it should have a dual-sim card. https://t.co/Q5YbBFeFGV
𝕽𝖔𝖘𝖆𝖑𝖎𝖓𝖆 𝕹𝖔𝖑𝖆𝖘𝖈𝖔 🖤 @rozahlynn
Reported 2022-09-24 23:04:12
@SamsungSupport Can you fix your Samsung messaging app. I haven't been receiving text messages for the past few days, unless I restart my phone several times throughout the day.
jrb12711 @jrb12711
Reported 2022-09-24 20:14:14
@SamsungSupport I still have not gotten a response. Is this really how you treat your customers?
Carl Anderson 🇺🇸 ΜΟΛΩΝ ΛΑΒΕ @Carl_3rdgenvet
Reported 2022-09-24 16:45:52
@ZaackHunt @SamsungMobileUS @SamsungMobile @SamsungSupport Probably because you're not as important as you think you are.
Americans have a growing narcissism issue. You not only lied, but you want a company to bow to your whim.
Grow the fu** up Zack.
sunil yadav @engsunilyadav
Reported 2022-09-24 14:15:34
@SamsungMobile
@SamsungIndia @SamsungSupport @Samsung
And while sendingthis tweet it goes down by 1% more https://t.co/6mH2i15yFe
🚚 Greg In U.S.A. 🇺🇲 @DefrancoGregory
Reported 2022-09-24 13:34:33
@SamsungSupport is just screwing with me at this point. https://t.co/Vl17UmY3uX
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