Is Runkeeper currently down? Live Status and Outage Reports

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Scott C. 🧩 🏴󠁧󠁢󠁳󠁣󠁴󠁿✌️ @pux19

Reported 2022-05-20 20:29:20

@RKSupport @Runkeeper Not only is the problem persisting now the app won’t even track any distance after uninstalling and reinstalling. What the heck. Can I get some tech support???

Runkeeper Support @RKSupport

Reported 2022-05-20 15:41:07

@Runkeeper @HayleyLaz Thank you for contacting RK Support! As a first step, we suggest a reinstall of the app - follow these steps for iPhone: https://t.co/gmJ49xeIYr, and these for Android: https://t.co/0tBkYyMou0. Please let us know if the problem persists!

Runkeeper Support @RKSupport

Reported 2022-05-19 16:25:04

@acanasvargas Sorry to hear that you have been experiencing these issues! Can you please provide the device brand (Apple, Samsung, Google) that you use with the Runkeeper app? This will help us to narrow down the next steps in the troubleshooting process. Thank you! :)

The DM Lab @TheDMLab

Reported 2022-05-18 11:24:35

@RKSupport @Runkeeper Great stuff, thanks team. Weirdly glad it's not a unique issue to us & hope the devs have some luck with a fix. Thanks for the reply, appreciate it!

Runkeeper Support @RKSupport

Reported 2022-05-18 11:22:04

@TheDMLab @Runkeeper This seems like a know issue affecting some Android users. The team is aware of this problem and is in the process of a fix. As soon as we have any new information, I'll be sure to update you with either a permanent solution or potential workaround in the interim.

Curt Burgess @theburgii

Reported 2022-05-18 05:05:43

@TheDMLab @RKSupport @Runkeeper Following. I have the same issue on long runs, including my Boston Marathon. Stopped at mile 15. :-/ https://t.co/eo7Uko4QV7

Runkeeper Support @RKSupport

Reported 2022-05-17 15:49:30

@Runkeeper @pux19 If these settings worked for you, try reinstalling the app - this will reset the app information and fix issues that a corrupted install or update may have caused. Follow these steps for iPhone: https://t.co/gmJ49xeIYr, and these for Android: https://t.co/0tBkYyMou0!

Runkeeper Support @RKSupport

Reported 2022-05-17 15:35:15

@samuelsamusam Thank you for reaching out to Runkeeper Support. We're happy to help! As a first step, please try uninstalling* and reinstalling the Runkeeper app - this will reset the app information and fix issues that a corrupted install or update may have caused.

Runkeeper Support @RKSupport

Reported 2022-05-17 15:06:24

@TheDMLab @Runkeeper Please try uninstalling and reinstalling the Runkeeper app - this will reset the app information and fix issues that a corrupted install or update may have caused. follow these steps for iPhone: https://t.co/gmJ49xeIYr, and these for Android: https://t.co/0tBkYyMou0!

John Rowe ⚓️ @JohnBostonRowe

Reported 2022-05-16 06:14:48

A beautiful morning and no problem seeing the path today with this moon out… #FitAt44 #RunKeeper #Asics #Fitbit #FloridaRunner #RunnerLife #DailyRunner #RunHappy #NobodyCaresWorkHarder #SunriseRunner #RiseAndRun #ItsAmazingOutThere #RunningStreak: 829 days https://t.co/fQr9noDZlB

The DM Lab @TheDMLab

Reported 2022-05-14 15:13:25

Hey @runkeeper / @RKSupport! What's with your app lately? Keeps crashing & has failed on both ultramarathons (6+ hours each). Is there a fix for this? Don't really want to use a different app because of the years of achievements but if reliability is an issue...? Let us know 👍

The DM Lab @TheDMLab

Reported 2022-05-14 15:09:35

Hey @runkeeper! What's with your app lately? Keeps crashing & has failed on both ultramarathons (6+ hours each). Is there a fix for this? Don't really want to use a different app because of the years of achievements but if it's going to be this unreliable...? Let us know 👍

Tomas Friedhoff🐰 @TomasFriedhoff

Reported 2022-05-13 01:42:03

@vijaya @kayvz @Twitter I hope you take a break, properly take some rest in nature with your family & than focus on a new venture aimed at tackling the #1 issue or our time: #climatechange, like the founder of @Runkeeper. Tour 🇺🇸 in an EV with @ElectrifyAm, see natures beauty & protect it properly. 1/

Runkeeper Support @RKSupport

Reported 2022-05-10 06:28:23

@eleanorbydesign Hi Eleanor, can you please send us a Direct Message with the email address ***ociated with your Runkeeper account and the date this issue started occurring? From there, we can take a deeper look and offer further troubleshooting tips. We'll await your reply! :)

Mick Hanson @mick_hanson

Reported 2022-05-09 03:59:27

@Yiannis_83 @Runkeeper @ASICSeurope @UKRunChat @UkTriChat @therunchat @BibRave @runnersworlduk @runnersworld Wish we had a facility like that here in Grimsby. Our council don’t even fix the roads, it’s getting like the Paris Roubaix route in some places.

Dr. Augustine Fou @acfou

Reported 2022-05-08 17:42:26

@MarkDonatelli in this case it was a problem with data combination (de-dupe issue) - I have Fitbit, Google Fit, Samsung Watch, Oura, Apple Watch, Strava, Runkeeper all tracking the same run - this is an unusual use case, and they haven't updated the code to do deduplication

Runkeeper Support @RKSupport

Reported 2022-05-03 14:04:41

@Runkeeper @DonPelayo1988 Hi there, We are aware of an issue where some users are not able to change from pace to speed. Our team is aware of this problem and is actively working towards a solution. The moment we have an update, we will reach out to you! :)

SteepCliff @1SteepCliff

Reported 2022-05-01 13:36:19

200 activities down with @Runkeeper! I love to #trainwithrunkeeper!

Anders Mortensen @anders_sondberg

Reported 2022-04-30 05:19:39

@Runkeeper I am experiencing troubles getting the GPS tracking to keep monitoring my location after I start running and locking my phone and putting it in my pocket. The elapsed time keeps going - it’s only the location that is failing. I am the only one having this problem? Thx

𝕯𝕵𝕭1965 @BigDave767

Reported 2022-04-29 15:09:35

Lord Street, Southport And todays map (knock off the last 2 miles I forgot to turn my Runkeeper off 🤦🏻till two miles down the train line) https://t.co/wWyTcza3gP

Runner Girl N11 @runnergirln11

Reported 2022-04-27 13:04:53

Just posted a 5.00 mi run - Having been sat down all day, I soooo needed this! And now shower and Prosecco! #Runkeeper https://t.co/1WuNeac1mf

Iain McNally @McNastyPrime

Reported 2022-04-25 21:37:49

What do I have in common with Merdeka 118? We’re both pretty much done! 🥵🥵 Ok it felt a “bit” better running today after a week break. Still stopping at the crest of every hill, but less walking in between. Still not back my pace yet. #10k #kualalumpur #merdeka118 #runkeeper https://t.co/v0j1UpqKXm

Voulez-Lew @RaxadorRequest

Reported 2022-04-24 06:03:16

@manewick @Runkeeper What happens when you run back down a dual carriageway 👀😂

Dan Coyle @dan_coyle

Reported 2022-04-21 15:38:30

Anyone else’s @Runkeeper glitchy today on iOS? Tracking time but keeps freezing distance 😑 Maybe issue since iOS update? Help! @RKSupport

Dr. Harriet Ocharo #BlackLivesMatter #💉💉 @savvykenya

Reported 2022-04-20 02:00:27

Second run of the year #100runsin2022. Will work on getting the time down now that I've established a steady 5K route. I just completed an activity with Runkeeper https://t.co/RaOw82vxZ5 https://t.co/18NOSVr6c1

Runkeeper Support @RKSupport

Reported 2022-04-19 13:05:53

@jimmyd108 Hi there, when did this issue start? I am going to suggest you please try reinstalling the Runkeeper App. I've attached an article below that outlines how you can do this. Hope this helps! :) REINSTALL - https://t.co/jqI99jlMRS

jiminiowa @jimmyd108

Reported 2022-04-19 12:27:13

@RKSupport I use both Runkeeper and music from my Apple Watch. For the last week or so when I turn on Runkeeper it turn the volume of my music down to about 20%… Almost inaudible. Also the voice prompts for miles and pace do not happen. Do you know what’s up with this?

Martin @insearchofcloud

Reported 2022-04-17 12:57:01

5k relaxed pace, round the Covid loop. . Another run faster than the required pace, following a @runkeeper half marathon plan. Not sure if I need to slow down more (that felt slow!) or if the plan will just catch up with me as I continue through it? https://t.co/WqjkYcy4Kz https://t.co/kHHt2ZCyYm

pandian ramaiah @pandianr79

Reported 2022-04-14 23:10:15

200 activities down with @Runkeeper! I love to #trainwithrunkeeper! https://t.co/Ofxxk5mWBD

Runkeeper Support @RKSupport

Reported 2022-04-12 14:23:24

@Runkeeper @alf002 what is the issue we can support with? :)

Nicky van Vroenhoven @NickyvV

Reported 2022-04-12 03:14:14

@SyncMyTracks the connection with Runkeeper seems broken if I want to add it to synchronize.

Iain McNally @McNastyPrime

Reported 2022-04-11 07:58:36

And back to 10k distance. Now to start back bringing that time down. 10k #klcc #runkeeper https://t.co/X1X0VxpOPG

Jeff Hargis @jhargis1

Reported 2022-04-10 23:16:40

1,000 activities down with @Runkeeper! I love to #trainwithrunkeeper!

N8 WHO ??? @nat2jonesjr

Reported 2022-04-09 22:31:38

Fix that @Runkeeper @newbalance

Runkeeper Support @RKSupport

Reported 2022-04-09 13:45:42

@rzola7 Hi there, Can you please send us a Direct Message with the email address ***ociated with your Runkeeper account. From there, we can send you additional troubleshooting tips and take a deeper look into your account to resolve the issue. Thanks for your patience! :)

Iain McNally @McNastyPrime

Reported 2022-04-07 20:46:57

Back to the morning runs…in the upside down. #running #klcc #kualalumpur #runkeeper #strangerthings https://t.co/532eFLnhxv

Random Guy @broncosest1988

Reported 2022-04-03 20:03:50

350 activities down with @Runkeeper! I love to #trainwithrunkeeper! https://t.co/ReVPnEpeq3

🦹🏾 @sossboyyy_

Reported 2022-04-03 14:34:02

@CommeBraeGarcon @midnightssky @Runkeeper **** I’m down.

2HFL @deuxhfl

Reported 2022-04-02 01:00:14

@Runkeeper can you fix the unsubscribe link in your emails? @RKSupport https://t.co/zq6gbI4O9o

2HFL @deuxhfl

Reported 2022-04-02 00:55:29

@Runkeeper ah the irony… A new privacy policy email and your unsubscribe link is broken 🙄 https://t.co/3QeiIcuH9X

Laura's mama @lesdedovic

Reported 2022-04-01 21:18:47

1,000 activities down with @Runkeeper! I love to #trainwithrunkeeper!

John Dobbs 🙏🏼4🌍✌🏼 @johndobbs

Reported 2022-03-31 21:00:23

Got my Thursday #walk as the sun went down. @Runkeeper https://t.co/V4LgwkCXJ1

Iain McNally @McNastyPrime

Reported 2022-03-31 08:08:23

On the road back to 10k. Hard going, but that might just be down to the burrito I had for lunch. 🤷‍♂️#runkeeper #klcc https://t.co/DKtTpBdO16

Mbuguah Wa Muiru @BMmwalimu

Reported 2022-03-28 15:41:05

2,000 activities down with @Runkeeper! I love to #trainwithrunkeeper!

Patrick Marquez @patzmarquez

Reported 2022-03-26 14:13:41

This whirlwind spontaneous trip took us all the way down to Southern California. Got up early enough for a nice shake out run. GOOD FOGGY MORNING CHULA VISTA! . . . #keeprunning #runhappy #chulavistarun #nikerunning #vaporflynextpercent #garmin #runkeeper #themarquez https://t.co/PhFQO0kwGo

Dawn Donahue @dawn_d23

Reported 2022-03-26 08:06:57

@ASICSamerica @Runkeeper shame on you have made the quail airy of your shoe go down hill and your customer service people are blaming the manufacturers saying you have no say in what happens?? Really?? Shame on you. You take peoples money and dupe them with crappy shoes #boycott

Donate Life Colorado @DonateLifeCO

Reported 2022-03-24 11:02:56

Register for Donor Dash OPEN! At Wash Park on July 17! Get friends & family for a team! 🏃‍♂️🏃‍♀️ Are you participating virtually for the 23rd Annual Donor Dash? No problem-add $6 shipping fee to get packet in mail. On race day, track your run with RunKeeper app. #DonateLife 💙💚 https://t.co/uNigKlI9Np

Brian R Jackson @jaxzin

Reported 2022-03-22 21:31:15

@fitocracy every path through your login is broken. Facebook Login: app is still in development mode. Twitter Login: 500 error. Runkeeper Login: 500 error. Reset your p***word: There was a problem connecting to the server.

Jerrand Nesmith @JerrandN

Reported 2022-03-22 12:06:26

10 miles a week who down? 7 days to get 10 miles. I’m challenging my crew. You don’t have a choice 😩. Download Runkeeper if you don’t have an Apple Watch. Make sure we follow each other on Runkeeper & or the Apple Watch. Starting Sunday 3/27…

Dave Paterson @DavePaterson7

Reported 2022-03-22 09:11:54

I completed a run using ⁦⁦@Runkeeper⁩ . Damn Covid it really has slowed me down! 🏃🏻‍♂️ #birthdayrun #slowrun #tired https://t.co/wHOVaRl1y4

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