Is Lucky Mobile down right now?
(latest update October 22, 2021)
Lucky Mobile is a Canadian prepaid mobile virtual network operator and a subsidiary of Bell Canada Is it up or down? Is it down for me? Check the status or Report your issues below!
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Lucky Mobile Problem Reports
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Luxa 💜🌹 @laluxagui
Reported 2021-09-27 13:27:59
@LuckyMobileCan Hi, your site is down and I'm trying to activate my sim card, can you help, please?
Findependenceforty @Findependence40
Reported 2021-09-19 18:36:48
@RNFaunillan @myownadvisor @Reversethecrush @esb_FI @Liquid_f35 @TreadLightly_RE @P***iveCndIncom @genymoneyca @ThoughtsHandful @rlifefinancial Awesome! We got our cell bill down to $25 a month with @LuckyMobileCan. Not quite as good as free but way better than the $70 a month we were paying. I think my next phone will be a Samsung a series as well, my wife has the A30 and loves it.
Sepideh @sinbnoon
Reported 2021-09-17 15:26:54
@LuckyMobileCan I am just saying, payment information just takes time, i never know when everything's pre-authorized... my problem is already solved but I spent few minutes just to find out the last payment while he could easily ask my birth date :)
Supreme Queen @9elumi
Reported 2021-09-16 12:35:32
@yew1e That’s the problem with Freedom sha. I ported from Freedom to Virgin and that one doesn’t work at all on my subway line meanwhile Freedom was great at that. Try Luckymobile, I’ve used that as well and it was fit for purpose
Trevor Fedan @Trevorglove
Reported 2021-09-07 21:23:16
@Bell_Support @LuckyMobileCan hey bell you know the same operators you let answer for bell customers treat the lucky mobile ones like ****? Each time (7 times now) I ask for a supervisor I'm hung up on. Wtf is the problem here? Or is it policy for the call center cowards to hang
Upper 20s @Ms_Nite
Reported 2021-09-07 10:44:22
@LuckyMobileCan is your app down or something, I’ve been trying to pay my bill for the past 3 days and keep getting error messages.
Tyler Follett @TJFollett
Reported 2021-09-04 17:22:05
@LuckyMobileCan haven’t been able to make/receive calls on my cell but everything else works fine, any ideas on a fix? Thanks.
George Sears @conspiracydawg
Reported 2021-09-02 16:08:56
@LuckyMobileCan How about instead of trying to hide from public view in peoples' PMs, you deal with this issue publicly and add an option to talk to a customer service representative like literally every other automated phone menu?
@drscjmm @drscjmm
Reported 2021-09-02 15:02:04
@LuckyMobileCan Fix your network! Outages everywhere in Canada 🤦♂️
RNJtech20 @RnJtech20
Reported 2021-09-01 12:14:14
@LuckyMobileCan These outage reports is something your customers are missing out on, you know we have a serious outage. I'm still sitting on that No service again today.
Dennis R Drennan @d_drennan
Reported 2021-08-26 21:32:36
@LuckyMobileCan When I pay for 100% service. I’m baffled at there responses and down right incompetent thinking! Right down to blaming me for it!! Yeah I’m sorry I invested my hard earned cash into your company, and invested more when I changed my plan from 40$ to $50. Again my bad!!
Dennis R Drennan @d_drennan
Reported 2021-08-26 17:33:56
@LuckyMobileCan I’m extremely disappointed in the customer service I’ve got over the last 10 days, only 2 have the call Center hang up 9* before even talking 2 anyone but more so the agents I’ve chatted with in chat & finally on phone inthere lack of inabilities to fix the issue
Rose Gold (ABRG) @RoseGoldQueen9
Reported 2021-08-13 22:08:35
@luckymobile large power outage in Windsor Ontario ..maybe you could throw us some data
Leah @L3ahtards
Reported 2021-08-03 18:16:09
#luckymobile can't eve call out to resolve the issue. Phone been down for over 2 weeks now.
Kelly maclean @Kellymac24
Reported 2021-07-16 18:14:44
@LuckyMobileCan Thanks so much for resolving my issue immediately 😊
Sean Michelin @DaiAtlus79
Reported 2021-06-30 15:31:58
@LuckyMobileCan why do I have a 4gb plan yet I'm only allotted 2gb?? Also, my caller ID isnt working, every caller shows up as unknown and your chat is broken https://t.co/nUbQakqnwJ
Anna Goodlife w The Good Life 🧚🏾♀️ @Anna_Bella_Day
Reported 2021-06-14 09:31:36
@LuckyMobileCan all my incoming calls are coming in as unknown how do i fix that?
Mirror Moon @AbracadabraMoon
Reported 2021-06-13 19:24:31
@LuckyMobileCan
How much longer will your Service P*** site be down?
Carolyn B @CarolynBJarrett
Reported 2021-06-13 12:35:52
@LuckyMobileCan I have auto top up, I shouldn’t have this problem.
Annamae Elliott @AnnamaeKElliott
Reported 2021-06-08 12:41:50
Shout out to @LuckyMobileCan for resolving the Auto Top Up issue I had this month. And the extra data is a very kind gesture. #GreatService #HappyCustomer
Eddy Elmer 🏳️🌈 @Eddy_Elmer
Reported 2021-05-31 22:34:12
@Tim_Gri @LuckyMobileCan I see several people are having the same problem. My parents' service has been suspended due to auto-pay failure, even though all payment information is up-to-date. Not exactly reliable service...
Tim Grieve @Tim_Gri
Reported 2021-05-31 10:07:34
@LuckyMobileCan I have automatic payments from my credit card to make my monthly payment that has worked well for over a year. This month the auto payment failed, claiming there was an error. Checked my account an info is correct. Is there a system problem?
Gord Vass @GordVass
Reported 2021-05-30 20:02:10
@LuckyMobileCan I've been using your service for almost 2 years and noticed you've up-dated your website; very nice! Based on the notification you sent to me funds can't be withdrawn for "Auto Top-up" from my perfectly good credit card. Please Fix your glitch or I'm done. Thanks! https://t.co/prttrP1kvg
SeveredKnees @severedknees
Reported 2021-05-27 01:10:12
@LuckyMobileCan is your website down? I can’t change my data plan, and my gf can’t activate her SIM card. You guys ****ing SUCK!
131214 @PucknBass
Reported 2021-05-20 07:46:47
@LuckyMobileCan @LanceCHCA Ive asked like 10 + other clients here in ottawa region.. Why are we in service outage for last ver 5 hours and its not fixed yet
Zero439 @Patches439
Reported 2021-05-12 17:36:39
@LuckyMobileCan is there a outage in the kootneay boundary area my phone just went to no service, and has been down for awhile
Michael Marquardt @MNMarquardt
Reported 2021-05-11 03:03:25
@LuckyMobileCanGoogle @GooglePlay
@Google @googlechrome @SEC_Enforcement @Nat_Div_RCMP @CRTC_Canada @CRTCeng @CalgaryPolice @NSAGov
Phone toggle doesn't work, it can't be moved it always checks for messages every time it shuts down & it's always accessed by a different phone. https://t.co/KwtfgLfWkL
A.A @Ambarina_A
Reported 2021-04-20 19:44:04
@LuckyMobileCan is there any problem with your server that I’m not able to receive OTPs?
Ruben Kyle @draco_issa
Reported 2021-04-19 16:09:05
@chatrmobile what the heck is going on with my service? Its been down since 2am lastnight! I surely hope we get compensated 😠😠😠. Or I will be leaving ChatRmobile for @LuckyMobileCan ..., whos with me???? 😒 #NotCoolChatrMobile #GoodbyeChatR #****oLuckyMobile
Dr Uche @nnabros
Reported 2021-04-19 14:22:59
Last year or so @LuckyMobileCan mobile service went down for a week and counting so I switched to @RogersMobileCa and now they're doing the same exact thing!
Dennis Hiscock @hiscock_dennis
Reported 2021-04-16 16:00:01
@LuckyMobileCan fix your servers so people can use your live chat....5 agents ive been trying to resolve a issue with and everytime I get disconnected....im getting annoyed
robert alexander @r0to00
Reported 2021-04-14 12:04:34
r0"wanna thank @LuckyMobileCan for helping me out w/ a package problem. tried to switch down to a $15/month package from $25 because i wasn't using as much data. had a $15 voucher. explained the prob. they gave me a $10 credit to cover the difference :) total 10/10 service :) "
✨Chubby✨ @MsRudieCW
Reported 2021-04-12 18:16:15
@LuckyMobileCan on the same page, that very clearly is an issue w/ lack of proper training & not the fault of agents. The 8th agent spent an hour talking at me instead of to me & ignored everything I said. They treated me like I was disrespecting them by voicing that I felt unheard.
✨Chubby✨ @MsRudieCW
Reported 2021-04-12 16:03:37
@LuckyMobileCan I've spoken to 8 different agents over the last 2 days to try and fix a simple problem & in trying to help me each agent has somehow made it colossally worse. None of your agents seem to know how to do anything useful, there is clearly no internal communication.
Marshall Lush🇨🇦 @Marshalllush
Reported 2021-03-08 07:26:47
4 days now I'm dealing with @LuckyMobileCan claiming the PIN number on the phone card @irvingoil sold me doesn't work. For the sake of $30, both companies are sending me to the other to fix it. No emails to Irving answered. No phone during pandemic. Thanks to both, appreciate it.
Marshall Lush🇨🇦 @Marshalllush
Reported 2021-03-06 18:12:08
OK, look @irvingoil & @LuckyMobileCan..I'm not being bounced back and forth between you to fix the issue of the PIN # I purchased for my phone to not work properly. I'm not being without a phone in a pandemic. Someone take ownership of it and issue me another damn # for it.
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