Is Lucky Mobile down right now?
(latest update May 20, 2022)
Lucky Mobile is a Canadian prepaid mobile virtual network operator and a subsidiary of Bell Canada Is it up or down? Is it down for me? Check the status or Report your issues below!
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Lucky Mobile Problem Reports
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Prateek Kumar @TheWiseBear_
Reported 2022-05-13 11:22:33
@LuckyMobileCan I have messaged you the number. Please look into the issue. Thanks.
𝕓𝕣𝕚𝕥𝕥𝕒𝕟𝕪 🐣 @bushhag
Reported 2022-04-06 16:53:58
So @LuckyMobileCan has been overcharging me on my monthly pre-paid plan. I found out when trying to switch providers that I have a $95 credit, and can't switch with a balance on my account. Lucky refuses to issue a refund despite it being an error on their end.
Michael Porter @WhatsNextPorter
Reported 2022-04-04 21:04:00
Hey @LuckyMobileCan - I was helping set someone's account up on your web page today. The address form claimed that a postal code written with a space (e.g. M5W 1E6) is formatted incorrectly (I believe it was rejected as "invalid postal code"). Fix this, please!
Golden Retriever Microwave BF @Toku_Nation
Reported 2022-04-01 00:45:17
After talking to 3 customer service reps they say I had a negative amount on my account due to not paying the march bill for which I had no service @LuckyMobileCan is a pay per month service I have skipped months before with no issue restarting service the next month.
Dennis R Drennan @d_drennan
Reported 2022-03-22 13:52:10
@LuckyMobileCan Seriously, I’ve sent 100’s of messages this far. Just how many more do@you want to not issue my refund as y’all promised
robert alexander @r0to00
Reported 2022-03-15 21:52:32
z0"um so i had a good day at @gianttiger today.. nearly panic'd because the cashier didn't want to scan the upc code on my @LuckyMobileCan $25 stub i like to hold onto.. she took me to the place that it would normally be in but they only had $50 cards.. i'm down to my last $30"
Legend @kyleisasnob
Reported 2022-03-13 12:47:15
@LuckyMobileCan is your website down ?
Spaceman Riles @spaceman_riles
Reported 2022-02-27 08:24:38
@LuckyMobileCan heads up, your maintenance notification is kind of broken. https://t.co/FPriVLWXWM
Mark Goldberg @Mark_Goldberg
Reported 2022-02-23 14:45:16
@JimJohannsson @AlsoKnownAs_AA @OpenMediaOrg @JustinTrudeau @VirginPlus @TELUS @Bell @Rogers @PublicMobile @LuckyMobileCan C'mon Jim. I'd like to see a government subsidy program for Ferraris - at least for a weekend spin.
Do you think those prices will come down 25% over 2 years?
Rose Gold (ABRG) @RoseGoldQueen9
Reported 2022-02-02 14:00:42
@CRTCeng @LuckyMobileFR @CTVW5 Yesterday this company took two payments .They won’t refund my money.I’m a single mom of four who just got over covid/has a broken shoulder.This is my grocery money. I’m sick of this #shady company owned by bell with NO customer service line or ☎️ https://t.co/4b1yd78hxc
Preeti @romanamybf
Reported 2022-01-10 14:39:06
@LuckyMobileCan No. I have switched to carrier provider just now. But i need someone to talk to about this issue and how they did all this without even informing me. I only came to know from that automated email. Why is there no policy to safeguard such a issue.
Victoria @Catzrule15
Reported 2021-12-30 13:38:57
@HerbertAWalsh @LuckyMobileCan Hey, sorry about that I had similar issue but all thanks to QUICK_CYBER10 on Instagram you can try and reach out to them as well with them you can recover your stuffs back.
𝐃𝐮𝐟𝐟 𝐌𝐚𝐜𝐃𝐨𝐧𝐚𝐥𝐝 @DuffMacDonald
Reported 2021-12-19 20:16:33
I want to give a huge shout out to my agent, the creatives @LeoBurnett @LeoBurnettTO , Zach/casting @greysonmatthews and @LuckyMobileCan for giving me a voiceover job just before everything shut down. Lost all my work in Dec. 🙏❤️ THANK U. #actorslife #casting
Conny @HfxConny
Reported 2021-12-17 07:23:53
@LuckyMobileCan is there a problem with changing your credit card info on your website?
Sidular! @Sidular
Reported 2021-12-15 09:40:10
@LuckyMobileCan Contest page seems to be down.
Darryl MacLeod @darryl_macleod
Reported 2021-11-24 12:22:25
@Toxic_Flange @LuckyMobileCan Another kicker is that I've already talked to customer support, who sent me to tech support, who then told me I need to contact customer support again because it's an account issue.
Jacob Madigan @Jacob2929
Reported 2021-11-22 20:57:45
@csm709 @LuckyMobileCan Same issue!? They're basically theives. Robbers. Can't give refunds my ***
Jacob Madigan @Jacob2929
Reported 2021-11-22 19:38:03
Wow. You guys have no problem charging my credit card and taking my money. But my new sim card couldn't even be activated. Thanks. Already a very very bad start to your service. @LuckyMobileCan #luckymobile
NoPoint. @NoPointLeft
Reported 2021-11-15 16:55:29
@LuckyMobileCan I was wondering why my data dosent work , also your website is completely completely down . Thanks for the update though . Following.
N @nearnever1
Reported 2021-11-15 16:29:01
@LuckyMobileCan I all your services down in B.C?
🇨🇦Ming Lee🇭🇰 @MingwLee
Reported 2021-11-15 14:19:26
Just learned that my mobile network is down, @LuckyMobileCan is this localize problem or provincial wide?
Edgar Wideman @EdgarWideman
Reported 2021-11-05 18:23:57
The problem only appeared after the latest update so I'm fairly sure it's the software although @LuckyMobileCan please check into this just to make sure. #luckymobile #oneplusnord #software #UPDATE
Stephen Pratt @KlawwSP
Reported 2021-11-03 11:17:01
Is there another @LuckyMobileCan auto top-up outage or something?
My bill was withdrawn last night but my service is suspended. It's also extra confusing because they texted me to tell me that my plan doesn't include data anymore apparently?
The Old Techie 🇨🇦 @theoldtechie
Reported 2021-10-30 17:57:25
Two attendants and half an hour of my time and I still don’t think @LuckyMobileCan fixed my problem.
Luxa 💜🌹 @laluxagui
Reported 2021-09-27 13:27:59
@LuckyMobileCan Hi, your site is down and I'm trying to activate my sim card, can you help, please?
Findependenceforty @Findependence40
Reported 2021-09-19 18:36:48
@RNFaunillan @myownadvisor @Reversethecrush @esb_FI @Liquid_f35 @TreadLightly_RE @P***iveCndIncom @genymoneyca @ThoughtsHandful @rlifefinancial Awesome! We got our cell bill down to $25 a month with @LuckyMobileCan. Not quite as good as free but way better than the $70 a month we were paying. I think my next phone will be a Samsung a series as well, my wife has the A30 and loves it.
Sepideh @sinbnoon
Reported 2021-09-17 15:26:54
@LuckyMobileCan I am just saying, payment information just takes time, i never know when everything's pre-authorized... my problem is already solved but I spent few minutes just to find out the last payment while he could easily ask my birth date :)
Supreme Queen @9elumi
Reported 2021-09-16 12:35:32
@yew1e That’s the problem with Freedom sha. I ported from Freedom to Virgin and that one doesn’t work at all on my subway line meanwhile Freedom was great at that. Try Luckymobile, I’ve used that as well and it was fit for purpose
Trevor Fedan @Trevorglove
Reported 2021-09-07 21:23:16
@Bell_Support @LuckyMobileCan hey bell you know the same operators you let answer for bell customers treat the lucky mobile ones like ****? Each time (7 times now) I ask for a supervisor I'm hung up on. Wtf is the problem here? Or is it policy for the call center cowards to hang
Upper 20s @Ms_Nite
Reported 2021-09-07 10:44:22
@LuckyMobileCan is your app down or something, I’ve been trying to pay my bill for the past 3 days and keep getting error messages.
Tyler Follett @TJFollett
Reported 2021-09-04 17:22:05
@LuckyMobileCan haven’t been able to make/receive calls on my cell but everything else works fine, any ideas on a fix? Thanks.
George Sears @conspiracydawg
Reported 2021-09-02 16:08:56
@LuckyMobileCan How about instead of trying to hide from public view in peoples' PMs, you deal with this issue publicly and add an option to talk to a customer service representative like literally every other automated phone menu?
@drscjmm @drscjmm
Reported 2021-09-02 15:02:04
@LuckyMobileCan Fix your network! Outages everywhere in Canada 🤦♂️
RNJtech20 @RnJtech20
Reported 2021-09-01 12:14:14
@LuckyMobileCan These outage reports is something your customers are missing out on, you know we have a serious outage. I'm still sitting on that No service again today.
Dennis R Drennan @d_drennan
Reported 2021-08-26 21:32:36
@LuckyMobileCan When I pay for 100% service. I’m baffled at there responses and down right incompetent thinking! Right down to blaming me for it!! Yeah I’m sorry I invested my hard earned cash into your company, and invested more when I changed my plan from 40$ to $50. Again my bad!!
Dennis R Drennan @d_drennan
Reported 2021-08-26 17:33:56
@LuckyMobileCan I’m extremely disappointed in the customer service I’ve got over the last 10 days, only 2 have the call Center hang up 9* before even talking 2 anyone but more so the agents I’ve chatted with in chat & finally on phone inthere lack of inabilities to fix the issue
Rose Gold (ABRG) @RoseGoldQueen9
Reported 2021-08-13 22:08:35
@luckymobile large power outage in Windsor Ontario ..maybe you could throw us some data
Leah @L3ahtards
Reported 2021-08-03 18:16:09
#luckymobile can't eve call out to resolve the issue. Phone been down for over 2 weeks now.
Kelly maclean @Kellymac24
Reported 2021-07-16 18:14:44
@LuckyMobileCan Thanks so much for resolving my issue immediately 😊
Sean Michelin @DaiAtlus79
Reported 2021-06-30 15:31:58
@LuckyMobileCan why do I have a 4gb plan yet I'm only allotted 2gb?? Also, my caller ID isnt working, every caller shows up as unknown and your chat is broken https://t.co/nUbQakqnwJ
Anna Goodlife w The Good Life 🧚🏾♀️ @Anna_Bella_Day
Reported 2021-06-14 09:31:36
@LuckyMobileCan all my incoming calls are coming in as unknown how do i fix that?
Mirror Moon @AbracadabraMoon
Reported 2021-06-13 19:24:31
@LuckyMobileCan
How much longer will your Service P*** site be down?
Carolyn B @CarolynBJarrett
Reported 2021-06-13 12:35:52
@LuckyMobileCan I have auto top up, I shouldn’t have this problem.
Annamae Elliott @AnnamaeKElliott
Reported 2021-06-08 12:41:50
Shout out to @LuckyMobileCan for resolving the Auto Top Up issue I had this month. And the extra data is a very kind gesture. #GreatService #HappyCustomer
Eddy Elmer 🏳️🌈 @Eddy_Elmer
Reported 2021-05-31 22:34:12
@Tim_Gri @LuckyMobileCan I see several people are having the same problem. My parents' service has been suspended due to auto-pay failure, even though all payment information is up-to-date. Not exactly reliable service...
Tim Grieve @Tim_Gri
Reported 2021-05-31 10:07:34
@LuckyMobileCan I have automatic payments from my credit card to make my monthly payment that has worked well for over a year. This month the auto payment failed, claiming there was an error. Checked my account an info is correct. Is there a system problem?
Gord Vass @GordVass
Reported 2021-05-30 20:02:10
@LuckyMobileCan I've been using your service for almost 2 years and noticed you've up-dated your website; very nice! Based on the notification you sent to me funds can't be withdrawn for "Auto Top-up" from my perfectly good credit card. Please Fix your glitch or I'm done. Thanks! https://t.co/prttrP1kvg
SeveredKnees @severedknees
Reported 2021-05-27 01:10:12
@LuckyMobileCan is your website down? I can’t change my data plan, and my gf can’t activate her SIM card. You guys ****ing SUCK!
131214 @PucknBass
Reported 2021-05-20 07:46:47
@LuckyMobileCan @LanceCHCA Ive asked like 10 + other clients here in ottawa region.. Why are we in service outage for last ver 5 hours and its not fixed yet
Zero439 @Patches439
Reported 2021-05-12 17:36:39
@LuckyMobileCan is there a outage in the kootneay boundary area my phone just went to no service, and has been down for awhile
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