Is Lucky Mobile currently down? Live Status and Outage Reports

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Erin McLachlin @ErinKimberly86

Reported 2020-12-11 15:05:41

@LuckyMobileCan When will your voicemail outage be fixed? I have missed job opportunities as a result of this and it's been ongoing since November 30th?

SushV @sushv

Reported 2020-12-09 15:56:25

@pebbzy @LuckyMobileCan With that many calls for the same issue, competitors would have escalated the problem in order to get it fixed.

Pebbz @pebbzy

Reported 2020-12-09 15:43:05

Is this new math? 8 calls to ur cust. service (inc 3 supervisors) and not 1 single person can resolve the issue? I keep losing service when half ur system updates to neg bal, and ur response is wait 48-72 hrs? Ur sys is broken & ur ppl dont care! #luckymobile @LuckyMobileCan https://t.co/OnV027ccyU

Pebbz @pebbzy

Reported 2020-12-09 15:27:47

@LuckyMobileCan Is this new math? 8 calls to ur customer service (including 3 supervisors) and not one single person can resolve the issue? I keep losing service when half your system updates to neg bal, and ur response is wait 48-72 hrs? Ur sys is broken & ur ppl dont care! https://t.co/FJJADE8Bm9

BrujaMestiza @LaBrujaMestiza

Reported 2020-12-09 09:09:58

@LuckyMobileCan Return my money in full!!! 3 weeks without the phone working and I get nothing from your rude workers. Now, your minions tell me to leave without my money or keep waiting to get my phone fix. @LuckyMobileCan wants to keep my money, I don't recommend your services to no one.

Ali_H @alissan_a_g

Reported 2020-11-28 00:12:31

@LuckyMobileCan I'm facing a problem with the caller id, any incoming call is showing me as unkown after i changed my plan. Please how to sort it out? This is my number 5144346472

Bill @Biller007

Reported 2020-11-23 16:56:07

@LuckyMobileCan I had lucky and was happy till yesterday. Tried to deal with the issue and got hung up on and treated rudely from there customer service. Ported my number today. Be warned if there is an issue you will get no resolution.

C F O/ I lost all my guns in a boating accident @Todd03127468

Reported 2020-11-22 11:30:01

@LuckyMobileCan care to explain how you can take 2 payments and suspend service on 2 phones for 2 days then say it's not a problem on your end then reactivate them and say nothing happened? Maybe get that worked out.

canadaHeeitageFund-Freetrade @drtremblayisno1

Reported 2020-10-21 15:30:52

@LuckyMobileCan suggest that you read the DM. As opposed to the text that I tried to make an international call. Take down the block list. Phone calls from numbers your group has chosen to block.

Trevor Newell @trevorwnewell

Reported 2020-10-19 11:23:09

@LuckyMobileCan I changed my plan to a more expensive one, now my caller id doesn’t work. What’s the fix for this?

Neha @Neha69237382

Reported 2020-10-12 22:08:48

@LuckyMobileCan I am trying to reach your customer care executive for an urgent issue but there is no way to reach them. Could someone please contact me or atleast p*** on the direct contact number?

b.p.raj @bprajg

Reported 2020-10-08 20:24:15

@LuckyMobileCan No replies till date.. whats happening? is the support also down? 😞

Grant @Grant78143835

Reported 2020-10-07 10:57:01

@LuckyMobileCan is the network down in Hamilton, ON? #hamont

Justin. @justinanetweets

Reported 2020-10-06 13:13:05

@LuckyMobileCan... i’ve been trying to contact you guys, I cannot change my plan and it’s now hitting an emergency status, I accidentally activated a $15 add-on as my plan and can’t phone calls. Help me fix this today! https://t.co/FBbC20fOIZ

N E A C E 💋 @nkll_j

Reported 2020-10-03 10:10:25

All I know seh, Sunday a god time & mi nuh wan fi cuss bod wud @Bell @LuckyMobileCan uno betta fix it tiday

N E A C E 💋 @nkll_j

Reported 2020-10-03 10:01:14

@bell please fix up, @LuckyMobileCan is a disgusting service. Uno fi do betta

Samantha Mullett @NewfieSam13

Reported 2020-10-02 13:34:02

@LuckyMobileCan WORST COMPANY EVER! After 5 years they stole $140 from me, I was hung up on 3x when inquiring, then the guy put my plan up $5. Every month I have an issues but getting yelled at for trying to fix the issues was the last straw. How you doing @PublicMobile ? :)

b.p.raj @bprajg

Reported 2020-10-01 16:19:23

@LuckyMobileCan : I want to update the android app is throwing an error from last 2 days. hope you have already got many complaints if not here is the screenshot with the error. Please help with a fix asap! https://t.co/3XJVEZE6al

Gidontknow 🇨🇦 @Gidontknow1

Reported 2020-09-17 15:10:31

@LuckyMobileCan App is down

dan 🚴‍♂️🇨🇦 @dandoozled

Reported 2020-09-05 13:37:20

Maybe, just maybe @LuckyMobileCan can help solve a problem.

Kentron Robot @KentronR

Reported 2020-08-25 13:12:33

@LuckyMobileCan hey! I have a question about shutting down an account.

Derek Hennig @derek_hennig

Reported 2020-08-16 12:59:16

@LuckyMobileCan Hi. I dm'ed you and also spoke to a Lucky rep. They said it was an issue with my credit card company. I called the credit card and they said that they saw the transaction but they did not put any stop or hold on it. It must have been a merchant (Lucky) problem.

Derek Hennig @derek_hennig

Reported 2020-08-15 17:54:59

@LuckyMobileCan Hi. I am trying to pay my account and un suspend. Not sure what the issue is but difficult to determine through lucky website as it provides minimal info and says balance is 0.

ChrisKreeper @ChrisKreeper

Reported 2020-08-15 14:56:49

Hey @LuckyMobileCan Someone signed up for one of your accounts with my email. You conveniently have removed customer service numbers from your site. Who can I call to fix it?

Nizar_ نزار ® 🇹🇳 @metallizar

Reported 2020-08-13 17:49:11

@LuckyMobileCan so far we're still waiting for Number switch, after almost one week, I don't believe that there's system problem for 6 days, as per your customer service.

Adrien Carlyle @bruor

Reported 2020-08-10 15:50:12

@LuckyMobileCan Your plans say that you throttle at "3G" speeds. Does this match Bell's site which lists 3G as HSPA at 21mbps, or do you slow things down a bit more than that?

Steve Mccallum🇨🇦🇺🇸 @SteveMccallum9

Reported 2020-08-06 12:56:39

@LuckyMobileCan our service is down.

Scotty @blscottt

Reported 2020-08-03 10:16:00

@LuckyMobileCan You're customer service is garbage. Tried to help my son troubleshoot his issue with his phone and because you didnt know what you were doing you told me I was wrong and hung up on me. Cl*** act 🙄

Tia Julian @tiajulian

Reported 2020-07-19 01:38:36

Are you currently down? Says my number isn’t in your records when I try to link my account and I’ve always been logged in @LuckyMobileCan https://t.co/cgCJ0Ixvw6

#nimi @dejielect

Reported 2020-06-28 01:21:32

@piedsa @LuckyMobileCan Hi Pierre, were you able to fix this problem with them?

chantal lauzon @chantallauzon11

Reported 2020-06-11 21:37:15

@LuckyMobileCan towers down? cant get mobile internet

Bae @baikedbabe

Reported 2020-06-08 14:13:28

@LuckyMobileCan your app and website seem to be down..

Nikhil Kumar @ernikhil191

Reported 2020-06-05 09:09:13

@LuckyMobileCan Yes I know the promotion ended and thanks a lot to your representative, your support team and now your IT handle for not helping me resolve the issue. Your representative took all time to keep me occupied with false hope.

Nikhil Kumar @ernikhil191

Reported 2020-06-04 11:14:28

@LuckyMobileCan it is referring refer a friend issue that I had faced. I referred two people to lucky mobile in August 2019 and the lucky mobile sales representative told me that as refer a friend scheme was going on I would get $25 each referral. No form filling was informed.

Kelvin @cranntime

Reported 2020-05-20 21:57:59

@LuckyMobileCan Hello! Can you please help me! I have upgraded my account to the sim only $50 for 8gb but my account still says it’s suspended despite the fact I’ve topped up! Please help! Customer service number & online form are down :(

Paul Webb @thatpauloguy

Reported 2020-05-20 01:15:29

Hey @Fidomobile - Im currently getting messed about by these clowns 👉🏼 @LuckyMobileCan (paying for 3G service, not getting it -having their technicians tell me its a problem with my device even though it worked fine for a month🙄) When I can get things tidied up with them..

Clyde Carpenter @clydec42

Reported 2020-05-14 10:45:13

@LuckyMobileCan Hi, I have been waiting now over two weeks to have a line ported over from kodoo to Lucky. I ** soon going to cancel my account with you if this issue is not resolved. My home phone number is 709 747 1324. Please call me to resolve this issue.

Ben Klassen @BenKlassen7

Reported 2020-04-28 14:40:45

@LuckyMobileCan They gave me a phone number to call and it was the wrong phone number. I was finally connected to the right person, and after 45 minutes, they told me they didn't know what the problem was.

Sean Sutherland @theseaner

Reported 2020-04-23 19:10:02

@LuckyMobileCan I have an issue canceling pending orders and changing my plan to the one I want. However, your contact form in support has a REQUIRED field but it is not able to select anything because it is BLANK. How can I resolve my issue? https://t.co/MZKHORbaFd

♔ AYISHA ♔ @IHeartAsiah

Reported 2020-04-23 14:12:45

@LuckyMobileCan Im having an issue that I cannot solve myself. You guys have taken my money (over $100). You have disabled your call center that deals with prepaid phone service (which is the only service you provide, no?) and have conveniently removed any options in a drop down

Alessandra Faria @alefaria13

Reported 2020-04-20 11:48:30

@scotiabank I try to report a fraud in my account and they keep me transfer and transfer and no one solve my problem. I do not have any @LuckyMobileCan account https://t.co/wArOygZ1zT

Paul Webb @thatpauloguy

Reported 2020-04-19 17:57:00

@LuckyMobileCan hey- have accidentally topped up twice but neither has worked. Is there an issue?

Don smith @smodofamily

Reported 2020-04-15 11:00:00

@LuckyMobileCan It’s under Doug Burns 902-754-1351. You billed me on the 20th March for 5 phone lines and then shut us all down

mc @skpirate04

Reported 2020-04-14 19:07:25

@LuckyMobileCan my autopay failed, your garbage app & website both refuse to process my perfectly valid credit card, (which worked just fine to pay the previous month) all attempts to contact have failed, and now you've cut off my service. fix this now.

tir ecks @tir_ecks

Reported 2020-04-13 13:52:48

@LuckyMobileCan my current sim card has broken I have bought a new one and need help changing the sim card

bex @followthebecca

Reported 2020-04-13 11:54:10

@LuckyMobileCan Soooooooo, if you are going to shut down your customer service & if your register a sim is down you may want to inform customers. #badbusiness

Don smith @smodofamily

Reported 2020-04-11 15:09:06

@LuckyMobileCan thanks for billing me on the 20th then shut my phones down. Had to then pay TELUS and get a new number. This is what I get for going for the discount cell company.

Kate Wills @katewills8888

Reported 2020-04-11 14:09:18

@LuckyMobileCan Im without service for 3 days. changed bank accounts for got to update my banking. My service is suspended, no one to help. Emailed twice on my issue no response 2 days later. I CANNOT top up my account because its suspended. I

stuart black @stuartblack92

Reported 2020-04-11 10:16:21

@c0s_t3o @LuckyMobileCan I was with them last year and I didn’t have any issues, just needed full LTE speeds but it’s not as much of an issue now. If you called yesterday then no one was probably in, most shops were closed. Plus we are in a pandemic so most things are ****

Victoria Dasilva @2freshtorii

Reported 2020-04-10 16:30:50

@LuckyMobileCan Recently today my phone stated I had no service, I have now deleted my profile and tried re entering my SIM number only to find out that did not work because it stated my SIM number is still in use. I can not access you webpage or app to see what the issue may be

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