Is Hotels.com down right now?
(latest update July 25, 2021)
Hotels.com is a website for booking hotel rooms online and by telephone. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Hotels.com Problem Reports
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Hotels.com Latest Reports
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Stewart F @furmedge78
Reported 2021-07-25 12:34:56
@Broken__Monkey @hotelscomhelp Disgrace that, mate. Any chance the Hilton in the city centre can step up to the plate and help out with a free room to help out? Or try the Crowne Plaza just down the road from the airport if they have any availability.
Kara Cahoon Hopkins @karachop
Reported 2021-07-25 11:43:43
@hotelscomhelp How can you in good conscience allow rooms to be booked using bait and switch pics. Upon arrival, I feared for my safety at this former homeless shelter. DO NOT stay here. I didn’t even put my bag down. I immediately left! Refund PLS! https://t.co/hItQUW36P5
Valera @valnenaepal
Reported 2021-07-25 08:59:28
@hotelsdotcom Hi, can you please explain why I booked a hotel from you, where up to 2 kids stay free, your agent tells me to pay €700 extra to add my kids? On the official site it says the room is up to 4 people, on your site it says 2 kids stay free so what is the problem then.
Romain Vernoux @RomainVernoux
Reported 2021-07-24 15:48:32
You guessed right! No news in 4+ days. I chased the issue already, and they claimed they need more time 😅 So @hotelscomhelp @hotelsdotcom what's your next move? I'm myself starting to write everything up and keep all proofs of our exchanges to get the story published :)
Mia Gerardi @miaseera
Reported 2021-07-24 12:43:53
@hotelscomhelp rented hotel with broken A/C and no other rooms. Contacted you for help moving to a new hotel-- spoke to someone after waiting 30 mins who said they’d help. Was placed on hold for an hour (I took a ss of the hour and 10 minute mark)… and then was hung up on…. https://t.co/YgzTJaYBLe
Danielle Morton @dtothemorton
Reported 2021-07-24 10:41:42
@hotelscomhelp I booked a hotel last night, arrived and the air con wasn’t working and it was meant to be an air con room! I’ve been told@I can have a refund but you need to issue it. I cannot get to speak to anyone after trying all day!!!!’
Graeme @TravelGraeme
Reported 2021-07-24 05:50:06
@hotelscomhelp You mean the one where you ignored my previous messages, had a guess at the issue and insulted me?
Someone needs to call me. TODAY. I will be sending a Letter Before Action next week if not.
HG @persephoneFane
Reported 2021-07-24 04:47:47
@hotelsdotcom Shame there was no housekeeping when we rented from you ! Filthy room with metal shards in broken bed- no reply agin from you re complaint !
Chris Harper @CPHarper
Reported 2021-07-24 03:59:50
@hotelscomhelp Frankly it’s far too late. We arrive at our alternative accommodation tonight. Had to book it while still on the hook with your unrefundable property we knew we would never get into but might be charged for. You could tell me how to make a complaint but you can’t fix the error
Kevin Thorley @kevinthorley
Reported 2021-07-23 22:12:38
@IanPavelko @Model3Owners @elonmusk @hotelsdotcom On a recent trip, planned my hotel with PlugShare :) Out of 4 chargers, 1 was broken and 3 were ICE’d by 2 cars (they parked as well as they read). Yay for very long charging cables!
KB2MXV @KB2MXV
Reported 2021-07-23 19:22:14
@hotelscomhelp your app needs the ability to search for hotels that don’t allow pets “No Pets”. My daughter has a severe allergy and searching for hotels is a problem.
Kevin Kunkel @Sopstic
Reported 2021-07-23 16:57:47
@hotelscomhelp I need the transaction processing team to contact me ASAP or if I can contact them directly I need to resolve this issue now because I was already checked into my room when you guys canceled my reservation
François Hussard @FHussard
Reported 2021-07-23 16:05:25
I want to book hotels with reimbur*****t of cancellation due to covid by @hotelsdotcom ; it hasn't work on website for 10 hotels. I have been calling french plateform for the last 8 hours ; still out of work neither. Wat can I do to deal with issue ?
mm k @cestlaviemonam
Reported 2021-07-23 07:54:04
@bookingcom @hotelsdotcom guests Do not stay at Hyatt House Mount pleasant @HyattConcierge Most stressful hotel experience in years completely didn’t process our reservation despite “guaranteed booking” , broken bathroom, didn’t have room keys for us. Mngmt said “so sorry”
Steve @Hell_S_Bell
Reported 2021-07-23 07:18:32
@hotelscomhelp Very disappointing customer experience for issue with booking. Long waits for ‘human’ chat ending in being cut off whilst typing a reply. 2 attempts, auto system requests booking no, followed by £ does anyone have £ on their phone keypad? Need to talk to someone.
nameseiW eiuoL @louster200
Reported 2021-07-23 00:02:16
@tmwsiy holy **** dude (no pun intended). This is awful to hear and a total shame by @hotelscomhelp. The one time I booked through them they helped me out with an issue that came up and refunded a non-refundable reservation.
Apparently **** is something they don't to put their hands on
Britney O @BROmetz92
Reported 2021-07-22 15:37:00
@hotelscomhelp customer service has been absolute trash. I’ve already been on the phone once without resolution of an *easy* fix, the online chat where the agent just left the conversation because they didn’t know what to do, and now I’m on hold for 30+ minutes. 0/10
Alienchick000 @Alienchick000
Reported 2021-07-22 15:36:17
@DnDNerd4Lyfe @hotelscomhelp I used @Expedia when I booked a hotel for a concert. Booked it a year in advance and never had a problem when I tried to check in. I’ve never heard anything good from https://t.co/xYXziTjN3n. I hate to hear about what happened! They should definitely give your money back
Victoria Doppke @VictoriaDoppke
Reported 2021-07-22 15:05:31
Was on hold for 45 minutes yesterday with @hotelscomhelp eventually hung up as it was past 8pm. Today I called at 12p only to be told the servers were down. Called back at 2pm and been on hold since. Our hotel this weekend cannot keep our RSVP that's already paid for!!!
C. M. Allen @CMAllen65898401
Reported 2021-07-22 12:46:38
@otrebor1605 @travelocity @CheapOair @hotelscomhelp All down. I've been posting on their FB also to try to get info.
Dimitrios Bizopoulos @dim_mpizos
Reported 2021-07-22 12:44:33
@Nopes15 @Airbnb @hotelsdotcom @Expedia thats because they are using CDN akamai, which is down. Many bank services are down also due to that.
Natalie Roetzel Ossenfort @notesXnatalie
Reported 2021-07-22 12:28:20
@Airbnb @vrbo and @hotelsdotcom websites are all down. Something smells suspicious.
DJ @uluvdjx
Reported 2021-07-22 12:15:35
Anyone else experiencing outages with @delta @hotelscomhelp @Airbnb @fedex @ups @HomeDepot @DraftKings? - all these sites are DOWN!!!
lovinglyenlightened @EnlightenedinCA
Reported 2021-07-22 12:09:54
@otrebor1605 @travelocity @CheapOair @hotelscomhelp Expedia is down as well...
Nopes @Nopes15
Reported 2021-07-22 12:06:00
@Airbnb @hotelsdotcom @Expedia All the hotel booking websites are down all together... so strange.
Roberto Lewis @otrebor1605
Reported 2021-07-22 12:03:09
Anyone know what's happening here. @travelocity @CheapOair @hotelscomhelp and more all down ! https://t.co/K4n8nBh3Ie
Taylor Miles @tayloramiles
Reported 2021-07-22 11:57:35
@Rose_Thibodeaux @AirbnbHelp @vrbo @HiltonHotels @hotelscomhelp @Orbitz all down too. https://t.co/XxkUxUyXQ9
2MEEUK.com @2meeuk
Reported 2021-07-22 10:21:00
If you have children, DO NOT STAY @HolidayInn Lake View Cambridge. Ongoing issue involving my children and our stay at the hotel at the start of July! Very average customer service!!! @Ukhotels4u @hotelsdotcomuk @MartinSLewis @BBCWatchdog @shortstay_uk @BBCCambs
Lisa @Lisa74051054
Reported 2021-07-22 07:26:40
@JaimieAndrews18 @hotelscomhelp I’ve come to the conclusion that they are short of funds so they rob people of their money, disgusting company I hope they get shut down. Also they really need to invest the money in employee who can do there job
MaldronBelfastAirport @MaldronHotelBIA
Reported 2021-07-22 06:34:40
❌ Our main phone line is currently down❌
This has been temporarily transferred to a mobile, if the line is busy when you call contact Central Reservations: tel 00353 57 8695946
Alternatively you can email reception.belfast@maldronhotels.com https://t.co/9vLXvIGD2K
HG @persephoneFane
Reported 2021-07-22 04:33:12
@hotelsdotcom i booked from Them it was appalling ,dirty ,two single beds with dangerous shards of metal sticking ,furniture was broken and smelled awful - on review they sent a voucher for a free night that they never honoured - - have ignored mails, and messages - avoid- clearly fraudsters
MaldronBelfastAirport @MaldronHotelBIA
Reported 2021-07-22 03:36:54
❌ Our main phone line is currently down❌
We apologise for any inconvenience at this time.
In the meantime you can contact us by email: reception.belfast@maldronhotels.com or via the enquiry form on our webpage: https://t.co/EbJocIfgP4
Thank you for your patience. https://t.co/eaWxGUouk2
Nick Poisson @NickBobDickFish
Reported 2021-07-22 00:07:20
Astonishing customer service from
@hotelsdotcom - you can book a hotel on their site, but when it comes to rectifying an issue you're told, "we were unable to contact the property". I had them on the phone guys, maybe try that?
Parker @tmwsiy
Reported 2021-07-21 21:41:23
@hotelsdotcom @hotelscomhelp Your customer service has been atrocious. Been on hold for hours and nobody ever picks up. A hyperlink on your website somehow had me calling NEW ZEALAND and that was a $50 phone call! Terrible, terrible, terrible service. The feces was a Hyatt problem but the service is yours
Hotels.com @hotelsdotcom
Reported 2021-07-21 17:07:09
@RosenburgChris Hey Chris, @hotelscomhelp would be happy to help you with any problem you have!
SJ 🇺🇸🇨🇦🏳️🌈⚖️ @Jawjaguy1965
Reported 2021-07-21 11:00:01
@hotelscomhelp @hotelsdotcom sent you a DM on Saturday about an issue - no response. I’m beginning to see why everyone says to avoid your site.
Condensate Rockhound @paisley_brains
Reported 2021-07-20 19:05:01
@tmwsiy @hotelsdotcom @HyattConcierge They don’t call it the Riot House for nothing. Go get a can of gasoline and burn it down
⭕️ DJK ⭕️ @the16v
Reported 2021-07-20 19:04:06
@tmwsiy @hotelsdotcom @HyattConcierge How in the world could it be an issue for your booking agent? 🤦🏼♂️
Parker @tmwsiy
Reported 2021-07-20 18:19:18
Bed at Hyatt House in Shelton, CT was FILLED with human feces. Hotel won't do anything about it and says it's @Hotelsdotcom issue. Absolutely revolting, shameful and disgusting. @HyattConcierge
Bhattu @sushdxb
Reported 2021-07-20 18:13:53
Over a month after my original complaint and dozens of broken commitments to revert within “48 hours” @hotelsdotcom continues to ignore its responsibility for a misleading listing ruining our 1st post Covid vacation
J-Ho @22isloose
Reported 2021-07-20 15:44:38
@hotelscomhelp Booked a hotel and got a message from the hotel saying that some accommodations weren’t available so immediately canceled. The hotel apologized and has OK’d a refund but https://t.co/1NvxGw0M6H won’t issue a refund without dragging me around.
Kevin @kevin_robert
Reported 2021-07-20 14:19:21
It is comical that @hotelscomhelp thinks the problem with not getting what I paid for and being stranded as a problem with my “satisfaction level”. https://t.co/jZfSq5KXlv
Jim Wholey @JimKWho
Reported 2021-07-20 13:05:55
@hotelsdotcom Having the absolute worst customer experience with this company. Used them in prior years with no problem . Never again - they can’t even find my reservation no, although I’m giving it to them from confirmation email. The worst!!!!
Pawan Amedi @amedi_pawan_
Reported 2021-07-20 12:25:11
@hotelsdotcom did not credit me for vacation package because of global pandemic lock down 2020. Thank you for scamming me and many others that barely makes end meets! itinerary 9005059527877
@Expedia @DavidLitman CEO of https://t.co/1aso8F4h9J
Kaitlin Wray @sewcraftycanary
Reported 2021-07-20 11:13:18
@SadCustomers @hotelscomhelp @ExpediaGroup That’a looking like what I’m going to have to do. I won’t ever book through them again. I’m all about second chances but not in this case. It’s dishonest and irresponsible not to fix a customer’s unsafe experience.
Maggie Baum @maggieBcomm
Reported 2021-07-20 09:57:09
@hotelscomhelp We had to leave a hotel, at 12a, that had no clean room, no sheets on bed, broken door lock ... so we booked and stayed at another place using your app ... but you STILL won't provide refund. I've spent 3+ hours of my time trying already. You need to do way better.
Donnie Copeland @donniecopeland
Reported 2021-07-20 05:59:09
. @hotelsdotcom this is me right now after three different three hour waits only to be disconnected trying to resolve a room refund issue any help would save a coronary https://t.co/lVgCtOSstn
Donnie Copeland @donniecopeland
Reported 2021-07-20 05:55:57
. @hotelsdotcom I’ve tried every way I know how to resolve a room refund issue including three different 3 hour waits on the phone. You guys were my oasis from @priceline but this issue is causing me to have second thoughts. Before this I was so pleased with you all.
BarcrawlBabes @BarcrawlBabes
Reported 2021-07-19 07:03:49
@hotelsdotcom Kind of like your no-refund policy when I had to cancel with COVID. My first barcrawl event of the year and I had to cancel AND I'm £160 down. Its not like you werent able to get that room rebooked. NOT IMPRESSED
Trisha @__PPQSB_05
Reported 2021-07-19 00:45:02
PSA @priceline is the LEAST helpful booking site. If you contact them for ***istance due to a cancellation issue, they do NOT care. I just had the worst agent ‘chat’. I couldn’t reason with them, despite facts. VIP status = 0
I highly recommend @bookingcom and @hotelsdotcom 🙌 https://t.co/dDErqJ1K0y
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