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(latest update October 22, 2021)
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Karen Lippitt @KarenLippitt1
Reported 2021-10-21 14:05:32
@hotelsdotcom when you book an hotel and travel 4 hours to get there and the hotel is closed and you haven’t received any communication to say there was a problem How is this possible 😡😡
Gillian Charlton @gillvictus
Reported 2021-10-21 01:54:51
I booked accommodation through @hotelsdotcomuk a few months ago. In Sept they cancelled my booking and offered alternative accommodation. Numerous phone calls and countless emails later and I still haven’t resolved this absolute disaster of a booking issue #neveragain!!!
🄲🄷🅄🄲🄺 @benigma2017
Reported 2021-10-19 22:48:22
Today I booked a trip to MN and while I was trying to confirm it the computers at @hotelsdotcom went down. When they came back up the fare was $60 higher so I figured I'd call to straighten it out. While I argued with them it went up another $5 and they didnt help me at all 🤡.
W Kuala Lumpur @W_KualaLumpur
Reported 2021-10-19 21:00:12
A charming trip down memory lane in a cl***ic wedding automobile or a black tie evening filled with jazz, glitz and glamour?
Our resident wedding curator is here to help you make your wedding dream a reality.
T: 60 3 2786 8888
E: sales.wkualalumpur@whotels.com https://t.co/tlIGKyqm7s
Micah Gaines @micah_micah26
Reported 2021-10-18 21:11:09
@hotelscomhelp another day without any communication. I have no problem telling people every day how you lie and steal from your customers. You're past your 10 day deadline. You promised a refund. We have now THREE emails stating a refund is coming to us. Still.... nothing. THIEF
✨❣️Michelle Barnes✨❣️🦚 @Michebar3
Reported 2021-10-18 17:43:33
@hotelsdotcomuk @JoeyEs***_ My hubby enjoying the sangria too much on the first night on our hols, then decided he could jump the pillars along the promenade. Ooops fail!!!! Broken arm later and trip to hospital 😂😂
Debbie Preston 😍 @DebbiePreston4
Reported 2021-10-18 17:17:02
@hotelsdotcomuk @JoeyEs***_ Someone hadn't pushed the shampoo lid down so it leaked everywhere!
FPL Doctor @DarrenRogers71
Reported 2021-10-18 17:16:29
@hotelsdotcomuk @JoeyEs***_ Went to the Legoland with the family. Lost my son. Ran around like crazy looking for him. After what seemed like forever, a couple came over and said they had seen a child on his own on the train ride. It was his favourite ride, so he went back to it and just sat down. 🥴
OMGhotels.com @omghotels
Reported 2021-10-18 16:13:38
@jamesa2411 @leewilson31 @actionfrauduk We send thousands of customers away weekly. The hotel will have your booking, this booking will be held under a reference number that will come with your booking vouchers. If you email booking@omghotels.com a team member may be able to issue your vouchers earlier if available.
Terri @IAMTerriLucas
Reported 2021-10-18 14:21:45
@hotelsdotcomuk @JoeyEs***_ Breaking down in the outback 8 days in, recovery took our p***port bag in error so had to drive back to the start and then back again soend the rest of the holiday driving.
Killa Go-Rilla @LaronaLeburu
Reported 2021-10-18 12:05:42
@nfrsamaat_8 @ChampionsLeague @hotelsdotcomuk Ya boy slowed down chowed him man to man😂🔥
Annie @yumcoconut
Reported 2021-10-18 11:34:04
@hotelsdotcomuk @JoeyEs***_ Hols to Puerto Rico back in the day. Hotel mid-refurb. Toilets trundled past during brekkie. OH had m***ive nosebleed at the Arecibo telescope. Ancient rental car broke down in the rain forest. Rescued by locals who thought he sounded like David Niven! He's a Brummie!#Itsthateasy
Annie @yumcoconut
Reported 2021-10-18 11:34:03
@hotelsdotcomuk @JoeyEs***_ Hols to Puerto Rico back in the day. Hotel mid-refurb. Toilets trundled past during brekkie. OH had m***ive nosebleed at the Arecibo telescope. Ancient rental car broke down in the rain forest. Rescued by locals who thought he sounded like David Niven! He's a Brummie!#Itsthateasy
Annie @yumcoconut
Reported 2021-10-18 11:34:03
@hotelsdotcomuk @JoeyEs***_ Hols to Puerto Rico back in the day. Hotel mid-refurb. Toilets trundled past during brekkie. OH had m***ive nosebleed at the Arecibo telescope. Ancient rental car broke down in the rain forest. Rescued by locals who thought he sounded like David Niven! He's a Brummie!#Itsthateasy
Adam @adam_kirkby
Reported 2021-10-18 07:09:56
@hotelsdotcomuk @JoeyEs***_ After accepting my money, the machine malfunctioned and the card was stuck. The housekeeping staff tried to fix the problem before calling on other hotel staff from the front desk. I tried to tell them I didn't mind but they wanted to help and in the end a maintenance worker.../2
Emma Lewis-Garland 🇬🇧🇪🇺 @Flightoffancy84
Reported 2021-10-17 19:29:30
@hotelsdotcomuk @JoeyEs***_ Went on a Club 18-30s holiday to Gran Canaria. Dared my mate to squeeze himself into my suitcase (he’s quite short). Just about got him in and locked it by scrambling the lock numbers. Sent him down 7 floors in the lift. Met suitcase in reception. Forgot the unlocking code 😬 🧳
Athens - The Truth @AthensTheTruth
Reported 2021-10-17 15:28:00
@zen_hotels on 26 Sept you asked me to write to support@zenhotels.com to have an out-of-date web-page deleted from your website, I did so, but the page has not been deleted. Please fix this. The hotel is now permanently closed. The page is at: https://t.co/G9lvze0c20
Katie Beith @BeithKatie
Reported 2021-10-17 02:35:52
@hotelsdotcomuk @JoeyEs***_ Went to the airport an entire day early 😬🤭 was such a let down then the next day our flight was delayed longest start to a holiday ever
Lorna @LlamaLorna
Reported 2021-10-16 18:15:37
@hotelsdotcomuk I burnt my bottom whilst snorkelling. Was sat down putting my sun lotion on. Forgot to cover my seated area once I stood up. Had a hot bum on the long flight home 2 days later
🎊🍀🍀🍀Mrs C 🍀🍀🍀🎊 @MrsCaddick
Reported 2021-10-16 12:00:15
@hotelsdotcomuk @JoeyEs***_ 1st holiday with then bf. Got on the wrong train going back to our resort from Barcellona! Ended up in some rural town up a mountain where nobody spoke English. It was a very long walk back down to find a cab whilst being a walking buffet for a billion mozzies 😭🙈😂#itsthateasy https://t.co/mgOLzGiIjM
Rob H @toprob243
Reported 2021-10-16 10:51:39
@hotelsdotcomuk @JoeyEs***_ Please stop rewarding people who stupid or act stupid .
We want people to be educated given a platform
Dumbing down has created the mess we're in
Norman Price @stormingnormski
Reported 2021-10-16 09:49:31
@hotelsdotcomuk @JoeyEs***_ Koh Samui didn't happen. 2 planes failed. 2 plane-towing trucks broke down. After 3 hours of sitting in a very hot plane, we had to sleep in an airport hotel, but had to be up for a meeting 3 hours later. It was like having jet lag, without the travelling anywhere.
Geoffrey Mikulka @GeoffMik
Reported 2021-10-16 08:57:00
@hotelscomhelp we had a room with blood leaky plumbing broken tiles and you gave this place 4 stars and won’t help us with a full refund
David Schopf @dschopf
Reported 2021-10-16 08:43:17
@hotelscomhelp so when I show up to a hotel and they give me a different room than what I booked, I call your customer service number and your agent tells me to go down and negotiate with the clerk?
Sarah Baker-White @sarahbaker76
Reported 2021-10-16 05:26:19
@hotelsdotcomuk @JoeyEs***_ He then proceeds to extract a cloth napkin from a neighboring rooms discarded food tray to wrap around himself while going down the lift to reception to get a replacement swipe card 🤦♀️. Apparently they didn't bat an eyelid! 🤣🤣🤣🤣🤣 It made for a memorable trip! 🙌
Harri H @HHbiscuitdaemon
Reported 2021-10-16 03:35:58
@hotelsdotcomuk @JoeyEs***_ High speed tyre **** out driving to the airport! Couldn't get tyre off too change it so had to call my Dad out to help us. When he arrived he smacked it with a hammer which did the trick! Just about made it to the airport driving at 50mph down the motorway on the spare tyre.
The Rotting Putrid Corpse Of Jorflin Scorbio🐛🍆 @mrgipson
Reported 2021-10-15 19:54:08
Hotelsdotcom took down their true crime vacation tweets. https://t.co/fvJNM47KX2
Nines @Miku_obj
Reported 2021-10-15 19:25:06
@hotelsdotcomuk @JoeyEs***_ one time i had a travel fail : )
I was on my way to the co op when i really needed a ****ie : ) in a fit of desperation i hugged a wall and let it slide down my leg into a sewer grate : ) haha anyway who is this bloody hunk in the advert???? sooo attractive!!! 😍😍😍
Rackers @rackoose
Reported 2021-10-15 16:24:20
@hotelsdotcomuk @JoeyEs***_ Flying out to family holiday late and alone as stuck at work. Last night at work dropped phone down a drain, had to work all night, drive to airport, couldn’t contact family, nervous flyer, had red wine wearing cream chinos, fell asleep on plane,1/2
Joey Essex @JoeyEssex_
Reported 2021-10-15 13:55:35
@mcinnes_siobhan @hotelsdotcomuk Does sit down meal = 🍻?! I constantly check my phone, memory of an effin goldfish me!
James @Churchhouseinsp
Reported 2021-10-15 13:32:47
@hotelsdotcomuk @JoeyEs***_ Arrived at Heraklion Airport in Crete, got off the plane, on the bus to the terminal/security and I can’t find my p***port in my bag. I walk down along the airport outside finding crew and they find it on the plane as it slipped out my bag on the decline to land!🤦♂️🤦♂️
❤️TJ❤️ @littletracyjane
Reported 2021-10-15 11:32:50
@hotelsdotcomuk @JoeyEs***_ my eventful holiday to Turkey: listed;
Fell down my stairs, my backside was more mauve than parma violets
Spilt coffee over myself at the airport, had to buy a new outfit
Was served white wine vinegar with dinner
Fell off a swing in a night club,woke up with the best shiner😱
Chris Reker @Rekincrew
Reported 2021-10-15 09:56:46
@hotelscomhelp Can someone call me to resolve this issue. This situation keeps getting worse and no one on your customer service team can address my needs. I spoke to you team 7 times, emailed 4 times and now tweeted 2 times ridiculous. Been going on for over 1 1/2 months!!!
Allison Joyce @Allison_Joyce
Reported 2021-10-15 03:55:42
@hotelscomhelp I PMd you about an issue, I am unable to book a room on your website or mobile app
Naomi Scherbel-Ball @Naomi_sb
Reported 2021-10-15 03:42:38
@Allison_Joyce @hotelscomhelp I don’t know - they wouldn’t investigate if the website had an issue or speak to the hotel. Kept on asking me for card details despite my explaining they have been used recently without issue… very poor.
Allison Joyce @Allison_Joyce
Reported 2021-10-15 03:41:26
@Naomi_sb @hotelscomhelp I am having the same issue on both mobile app and browser. Website down?
Maximilian Loeffler @Maxharry895
Reported 2021-10-15 03:37:39
@hotelscomhelp can you please help me resolve an issue I am having with a booking. I’ve tried calling support several times without a good resolution. The hotel room was not as depicted in the photos. When I asked to be moved they lied and said they were full.
Wakako_KIN133/ヨーガ療法士になります！ @peacefulsummer
Reported 2021-10-14 23:46:23
@hotelsdotcom system down now? Can't proceed payment.
Wakako_KIN133/ヨーガ療法士になります！ @peacefulsummer
Reported 2021-10-14 23:44:51
@hotelsdotcom system down now? Can't proceed the payment.
James Giddings @jamesgiddings89
Reported 2021-10-14 03:13:34
@hotelsdotcomuk @hotelscomhelp UPDATE: Still there's incompetence from https://t.co/gJSRpPpAFR. They cannot get authorisation from the hotel to issue a refund. The hotel has gone bust! It no longer exists! Hence the request for a refund!!!
sarah connell @sarahconnell85
Reported 2021-10-14 02:26:25
@hotelsdotcom after lockdown i have a voucher that must be used at the same hotel. BUT that hotel is NOT accepting vouchers. I am ignored on https://t.co/59TNbey5Pp help twitter page. Are you just running down time until my voucher runs out???😪😪
Corinne Fisher @cozitsme1
Reported 2021-10-13 08:03:14
@hotelsdotcomuk @JoeyEs***_ Driving holiday to Rep of Ireland, missed the 2pm ferry due to traffic, waited 12 hours for the next one, car broken down at the ferry port trying to get on the ferry due to a flat battery (only had the car a week) and had to be jump started, cost me 80 Euros for a new battery
Kate Webster @KateWebster2
Reported 2021-10-12 17:08:47
@hotelsdotcomuk @JoeyEs***_ My hubs was in ski school,I boldly thought Id go off on my own for a bit since I was a ‘more experienced skier’fast forward 1hr &who has crashed into a fence on the homerun with blood pouring out of their face🙈turns out id broken my nose,had to get the medical snowmobile down😂
Sharon Pennell @ShazzyP66
Reported 2021-10-12 15:16:23
@hotelsdotcomuk @JoeyEs***_ Had the house upside down searching for my p***port the day before travelling to Fuerteventura. After lots of tears I resigned myself to the fact that I was going nowhere and decided to get on with some photocopying I’d been putting off doing. 1/2
Liz Burton @missielizzieb
Reported 2021-10-12 09:21:58
@hotelsdotcomuk @JoeyEs***_ My daughter aged 10 then, got pulled over by security at the airport. Made to go through the scanner, patted down, the works. I was asked lots of questions. Turns out she had a large lump of blu-tac in her pocket which apparently scans much like Semtex! Argh the embarr***ment!
Eric Weaver @michaeleric30
Reported 2021-10-11 18:58:21
@Adam_Healy_ @hotelscomhelp I've had the same experience, sorry for your misfortune but I believe it's a common practice to put the problem off
Jordan Newman @jordymay1998
Reported 2021-10-11 18:18:08
@hotelsdotcomuk @JoeyEs***_ Was too drunk for a bus ride back from a wedding in Mauritius so ended up having to walk hours from the bottom of the island to the top. Never living that one down with my family 😂😂
Adam Healy @Adam_Healy_
Reported 2021-10-11 13:18:42
@hotelscomhelp I've received nothing, no one has came to ***ist and both representatives I had spoken to fobbed me off once they couldn't fix it
Matty Clark @mattyclark08
Reported 2021-10-11 09:37:43
@hotelsdotcomuk @JoeyEs***_ Convinced a hotel we were meant to be there despite not appearing on the guest list, snuck our other mate from a different hotel some all inclusive drinks and food only to realise 2 days later that our hotel was in fact down the road. Swift sneaky exit followed.
ng1 @ng591
Reported 2021-10-11 08:25:18
@hotelsdotcom "We request a free cancellation and refund for your booking,however the property had denied these requests...we're unable to change this decision".This is the only answer you Will have from @bookingcom if you have any problem with the hotel.Don't forget before use their website.
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