Is HelloFresh down right now?
(latest update April 20, 2021)
HelloFresh SE is an international publicly traded meal-kit company. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Lucy Adams @90LCA
Reported 2021-04-20 10:27:12
@****oFreshUK what is going on with your deliveries? No tracking info today - customer services fobbing me off with account credit and no information on when to expect my box. Could you tell your customers what the issue is?
Chaquayla Halmon @quaylalikes90
Reported 2021-04-20 09:54:31
@TMobile @Tesla I use @****oFresh to cut down on waste and recycle all the boxes.
♿️ Curly chez 😻 @cherylreed81
Reported 2021-04-20 09:34:38
@tides89 @****oFreshUK Had the same issue, and the £7.50 won’t even come back to allow it to be used to buy tonight’s dinner 🤷🏼♀️ they didn’t even tell me till 12
ⓕⓘⓞⓝⓐ @1977gigi
Reported 2021-04-20 08:34:06
@****oFreshUK ****o ... is there a problem with the app? It’s been like this for a while today ☹️ https://t.co/yYGzcTjdCu
Vicky Anscombe @VickyAnscombe
Reported 2021-04-20 03:28:18
@****oFreshUK Box finally arrived, late, left on the outside doorstep (we live in a flat and they usually deliver to our door) and upside down. @goustocooking, think I may be returning to your reliable embrace.
Tommy Roberts @Tommy11_7
Reported 2021-04-20 01:52:07
@SarahWells_ @****oFreshUK That's irrelevant. If they choose to use an unreliable courier, who cannot deliver on time as part of their contract with the customer, then that is their problem. You are paying for a service from ****o Fresh & delivery is part of that service
Nathan Bentley @nathbentley
Reported 2021-04-20 01:43:44
@foxshaped @TimCr055 @****oFreshUK Yeah always seem to have mixed messages sadly.
There was an issue where some of us didn't get parcels last Sunday, received an email saying it'll come Monday, then on Monday saying it just won't come 🙈. Others were told diff through here. Confusing.
Daniel Petrohoy @danpetchy
Reported 2021-04-19 22:12:20
@asmrglow_ @****oFresh Good luck, please don't burn the house down! But seriously take your time and I'm sure you got this!
Vixters1 @Vixters12
Reported 2021-04-19 16:55:45
@****oFreshUK hi, I joined today and got a confirmation email to say my first order is being delivered on Saturday. I can't access the menu to choose my recipes?? Is the site down?
Lucy @lucy_tatz
Reported 2021-04-19 16:34:18
@****oFreshUK is your app / website broken? I can’t select anything https://t.co/TsRgtnqkA2
Laura Buckland-Harriss @LalTheBlondeOne
Reported 2021-04-19 16:01:58
@****oFreshUK Hi my husbands just signed up and it’s taken the money but the page for selecting meals is blank? Can you help. Tried the App too keeps saying “oops there’s a problem”
ann marie davidson @annmdavidson
Reported 2021-04-19 15:51:21
@****oFreshUK I am trying to place my initial order, I can’t select anything or even log in. Is the app and website down. This is my first order and I can’t say I’m impressed as you have debited my account without a single meal ordered. Will this be fixed??
HelloFresh US @HelloFresh
Reported 2021-04-19 15:50:50
@deanwhelan1989 Thank you for letting us know you are having tech issues, Dean. There is not a currently know issue with the App. Please reach out to our customer care team at 646-846-3663 or email us at ****o@****ofresh.com and we will be happy to help you. Thanks!
Dean Whelan @deanwhelan1989
Reported 2021-04-19 15:46:20
@****oFresh hi is the website down as I cant see my deliveries and menu choices
Bex Cook @JediBex
Reported 2021-04-19 15:06:09
@****oFreshUK really disappointed with today’s delivery that has failed to turn up. Issued a token £7.50 credit which hardly seems adequate, and no real explanation other than Yodel have made a hash of it. Never had an issue with DPD. No idea when my box will arrive. What do?
Ciara Baxendale @CiaraBaxendale
Reported 2021-04-19 15:06:03
@****oFreshUK both your website and app are not working. cannot choose recipes or cancel my subscription. do you know when will this issue will be resolved?
Sarah @SarahWells_
Reported 2021-04-19 14:56:01
@Tommy11_7 @****oFreshUK They don’t deliver it, that’s down the courier, and they’re ETAs
Ellie Mac @ellietwittor
Reported 2021-04-19 14:40:06
@****oFreshUK I am unable to amend any of my meals or even access the menu for my delivery on Saturday as the app and website are both saying, “Oops, we encountered a problem” but the money has come out of my account. Can you help please? 😊
DebsF @Debsgf
Reported 2021-04-19 14:31:21
@KHumph21 @****oFreshUK @abirianne Looks like their delivery company may have let them down...just communicate with your customers please ****o Fresh. I’m hungry!
Chris @SYChris1989
Reported 2021-04-19 14:22:38
@Sophville22 @****oFreshUK Only my second week and last week was perfect. I've now been refunded so will give them the benefit of the doubt it was down to DPD and see how we go next week.
Abi Ashcroft @abirianne
Reported 2021-04-19 14:12:23
@Debsgf @KHumph21 @****oFreshUK I got told there was an issue and it was cancelled 🤷♀️ I then got an email saying its being delivered tomorrow now, so we'll see
ℝ𝕖𝕟𝕒𝕥𝕥𝕒 @renattabell
Reported 2021-04-19 13:44:18
Got my @FabFitFun box last week, and fell victim to the whole USA to UK shipping issue - got a code for @****oFreshUK discount, but it's already expired 😅 gotta love it.
Stacey Searle @Stacey_Searle
Reported 2021-04-19 13:43:59
@abirianne @****oFreshUK I’ve had the exact same issue!! Been on the chat 3 times today to be ignored!
Sarah Stokes @_kirameki_
Reported 2021-04-19 13:41:26
Yet again @****oFreshUK makes no attempt to make chicken breast portions equal. This has been a frequent issue. Come on guys, it can’t be that difficult! https://t.co/gfLQLHB30s
EverSoWhitley @whitley_so
Reported 2021-04-19 13:32:33
I think it's funny that I was a loyal customer to @****oFresh a year solid and yet when I had an issue with shipping, they couldn't even try to work something out with me. #Unsubscribe
S t e e v F l x n n. GC, adjective fan 🟥 💙 @steveflynn37
Reported 2021-04-19 06:42:51
@****oFreshUK we are (were) regular customers. I gather you’ve changed couriers and let my daughter down. She has a 6 month old baby & is avoiding supermarkets. She got sarcasm in response to her complaint. You’ve had my family’s last orders now. https://t.co/C9C8809ZZa
Nathan Bentley @nathbentley
Reported 2021-04-19 06:40:46
@brainsinajar @****oFreshUK Crazy that they haven’t told anyone yet, we are just expecting something to arrive that won’t. I wonder if it’s because of the surge in new customers that they haven’t got enough capacity for. Some people did get their deliveries. It wasn’t a company wide issue.
Claire P @ClaireKenny4
Reported 2021-04-19 06:39:39
@Sophville22 @****oFreshUK I had this issue too. Box was due on Saturday! Told it would come Sunday, by 5pm I hadn’t received anything. I used the chat function in the app and was told my box had been lost at the depot and I wouldn’t be receiving any box this week and would be refunded not compensated tho
Steph Reid @brainsinajar
Reported 2021-04-19 06:37:29
@nathbentley @****oFreshUK Yup, so I had the same - email saying delivery day of today but didn't get any tracking details from DPD. They've done a full refund, but yup like you say - doesn't fix the fact I now need to sort out this week's food. Give them a ring, there was no queue!
GreenImp 3.5% 🏴🏳️🌈 #FBPE @CarrieG979
Reported 2021-04-18 15:54:20
First @****oFreshUK meal went down a real treat. Thanks @colin81green for cooking. https://t.co/IPTlJ35NY1
Nikola Jenkins @nikola_jenkins
Reported 2021-04-18 14:44:56
@_kirameki_ @****oFreshUK It's really not the point, I know that trick, quality is going down but prices stay the same
Jayne Adams @jayneadamski
Reported 2021-04-18 14:10:34
@****oFreshUK @nikola_jenkins Had same problem with the honey! Rock hard. Luckily I had some in my cupboard but that's not really the point is it
marrriinnii @marriinnii
Reported 2021-04-18 08:12:51
@****oFreshUK terrible customer service today! All good until you have a problem!
Haughty Chicken ~ Be Kind, Be You @haughtychicken
Reported 2021-04-16 17:01:48
@faevyn @****oFresh Oh my goodness that looks so good! Wonder if they're Down Under? 🤔
Jasmin Winnie @Jazabelle_the_1
Reported 2021-04-16 17:01:31
@****oFresh this potato is not so fresh and I had an issue with a jalapeño earlier this week. https://t.co/nFFNwW5FmV
Turkish⬛🟧🇹🇷🇬🇧🇪🇺🏴🏴 @sturat362
Reported 2021-04-16 16:53:27
@****oFreshUK fix your website. I cannot see the meal choices. So can't decide if I want to register. Apparently I need to register to see what you have. Why do I have to submit my data just to see what you sell? Its ridiculous.
Faevyn 🌈 (He/They) @faevyn
Reported 2021-04-16 16:52:02
@****oFresh If there were any leftover, I would, but it was too good to put down! 😭
edwardoneill @edwardoneill
Reported 2021-04-15 21:42:11
@****oFresh? More like, ****o, where's the lower-carb choices? Carb info is hidden three levels down. And what a co-inky-dink! Lower carb choices are more expensive. So the price they ballyhoo? Not for the carb-conscious. Boo!
Love is Dog 💙 @waggytailkobe
Reported 2021-04-15 18:38:26
We've been doing @****oFreshUK this week and I have to say it's been a great experience. Having my son at home from uni, we have different food tastes but he has been early down stairs to help cook all the recipes, there has not been one we haven't loved. Definitely recommend https://t.co/0VGgod4xMb
21 and not in paris @knowleskravitz
Reported 2021-04-15 17:34:48
im crying i didnt want to pour oil down the drain so i poured it into the ****ofresh paper bag... turns out liquid just goes right through paper 😟😟😟
Open Outcrier @OpenOutcrier
Reported 2021-04-15 16:04:03
RECAP 4/15 Chatter:
$BLNK + Plano TX
$AMC + CEO Vows to not issue any of 500M shares in 2021 if approved
$APRN $WTRH + ****oFresh #s
$GME $RKT $PLTR + Added to $BUZZ
$NKLA $FSLY $ETSY $DBX $TWLO - Dropped by $BUZZ
Live Breaking trading news
https://t.co/yChRCoaR8v
Leonard Payne @leonardpayne
Reported 2021-04-15 16:02:36
@****oFreshUK I don’t know how to send a DM. What is your email address and I can address the problem in more than 160 characters
Stoneadrianart @stoneadrianart
Reported 2021-04-15 13:19:55
@****oFreshUK @GustoHQ Already reported the issue(s) via you website...response was lacklustre
DoctorRick. Already enjoying the Biden Presidency. @DoctorRickD
Reported 2021-04-15 12:28:29
It's like spammers aren't even trying.
Just got a spam email with subject of "****oFresh". Then in the text it starts out with a message from Facebook saying someone with a different name changed their FB p***word. Further down there's a place to click on the ****oFresh coupon
Ruler of ReclinerWorld @DungeonDealer
Reported 2021-04-15 12:02:40
@****oFresh fix your application please
Kayley Marchant @kayleymarchant
Reported 2021-04-15 11:59:40
@nannyonamission @****oFreshUK Ha I seeee - bloody Scentsy and FM!
I saw the other day - can I recycle the cool bag packaging and they replied, please send us an overview of the problem and your bank details in a DM.
.....
WHAT?!
Kayley Marchant @kayleymarchant
Reported 2021-04-15 11:47:50
@nannyonamission @****oFreshUK I'm glad this isn't just me! What are MLM tactics?! Why don't they answer anything publicly? Or when someone posts a coherent message with a simple question and they just say 'send us an overview of the problem' which they have already done. It's making me irrationally cross ha!
Bitimus Maximus Stacksatius @BitimusMaximuss
Reported 2021-04-15 09:13:11
@laurenasquith @****oFreshUK Unfortunately let down by the fact that they throw everything in a box (Although not always everything you need), use a standard courier service (DPD), who then throws it in a van (non-refrigerated).
Cost savings for the company, but means its a non-starter for many customers.
MissM @DontSpillMyTea
Reported 2021-04-15 07:51:22
@****oFresh do the contents of the ice pack go down the drain or just in the garbage?
Aíne Norris @a1ne
Reported 2021-04-14 17:58:51
@****oFresh is there a way to get in touch via email? I just spent 15 minutes in a chat and my issue still wasn't resolved. Please advise.