Is HelloFresh down right now?
(latest update October 24, 2020)
HelloFresh SE is an international publicly traded meal-kit company. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Creative Bloq @CreativeBloq
Reported 2020-10-23 15:30:25
****oFresh rebrand is a triumph (but there’s one big problem) https://t.co/KdJViQSaU9 https://t.co/CoXe2MgfzF
Better here, or here? @Carol_McIntosh
Reported 2020-10-23 14:37:41
@****oFresh ridiculous. Thawed. Broken box. Missing ingredients. https://t.co/iMKNKE9b2t
******* @3mendation
Reported 2020-10-23 10:36:40
@JamilahMusic I have been using @****oFreshUK now for 9 weeks with only one minor issue. I think people forget about mentioning the positive and only on the negative.
Olivia Mason @oliveemason
Reported 2020-10-22 12:44:37
@r5waf @****oFreshUK @goustocooking We trialled ****o fresh middle of last year and were not impressed at all at no only the quality of the ingredients, but the menu choices too! Gousto wins hands down!
PoptyPing @ianpmcg
Reported 2020-10-22 08:16:52
@****oFreshUK hi - I’m trying to report a missing item and it’s bringing to a page that has no information. Is there a problem? How do it report my missing item?
Adam Hummell @1Hummell
Reported 2020-10-21 21:09:49
@bernreuther @RonPaulDFS @****oFresh Only problem is I have a family of 5. These amps only go to 4.
Christine Taylor-Butler @ChristineTB
Reported 2020-10-21 20:10:18
@****oFresh I’m a new user. This week my 2nd box arrived with NO protein. Best customer service could do is issue a $15 credit for each meat. Why not reship or expedite the missing items? $17 balance is my net cost for a few potatoes and beans? That is LUDICROUS!
michelle @missmish
Reported 2020-10-21 13:33:46
@****oFresh I keep getting my order delivered on the wrong date. It’s frustrating because I arranged for it to be delivered on a day that I am home. How can I fix this? I schedule them for Thursday’s and sometimes they arrive on Tuesday’s or Wednesday’s. Please help!
Alfie Paul White @Alfiewhite84
Reported 2020-10-21 13:00:09
First week trying @****oFreshUK and meat had 3 day expiry, burger buns where stale, no recipe cards included & app was down so couldn’t access recipes! Customer service no help future orders going to be cancelled and most of this weeks food in bin cause out of date. POOR SERVICE!
Jenny Cassells @Jenjonks
Reported 2020-10-21 12:45:22
@Hope_LMS @****oFresh This is the first problem I've had. Just messaged them on FB and got the attached response. https://t.co/qoMj8smAu3
Alisha @AlishaSkeptic
Reported 2020-10-21 12:43:50
@****oFresh are your app and website currently down? I'm getting an error message and unable to log in. Want to make sure to pick next week's meals in time!
ChrisCooks.ca @ChrisCooks_CA
Reported 2020-10-21 12:40:31
@****oFreshCA @****oFreshCA Any idea when the website or the app will be working again? Keep getting "Oops, we encountered a problem!" in the app, and logging into the website won't show any account info. Tried from multiple devices and different networks. Getting account not found message.
Nicole Miller @imnicolemiller
Reported 2020-10-21 12:39:31
@HooovHearted @Hope_LMS @****oFresh Exactly! Glad to hear we aren’t the only ones having this issue
Neil Alexander🌈 @neilalexander_
Reported 2020-10-21 12:31:14
@****oFreshUK Messed up our delivery for the second time in two weeks. We have beef (we ordered lamb steak) and a jumble of ***orted recipe cards. Your service is really going down the pan!
caroline @carolinegoble
Reported 2020-10-21 12:25:44
Wow I sure do love when @****oFresh’s app and website is down.
P Carroll @prernles
Reported 2020-10-21 12:18:48
@****oFreshUK are your websites and app down? I cannot log in to amend my order for next week online or on the app! Don't want to pay for meals I can't/ don't want to have
morgan @morgganwright
Reported 2020-10-21 09:40:47
@****oFresh your website coding is broken on desktop and you can’t access my account on mobile. I was charged for a week I skipped after you sent cheese that had expired for three days.
Pantechis @AlexPantechis
Reported 2020-10-21 09:35:19
@lugsden_josh Get some ****oFresh down you lad. Sort you out for bulking season. Link in insta bio 🤪
Narls Junior @NarlsJunior
Reported 2020-10-21 04:02:12
@****oFreshUK yet another issue with my delivery. The photos highlight that mango chutney was missing and that the cardboard box was soaked in one corner because an ice bag leaked. Your order pickers need a pick to light system and your boxes are simply too thin for the weight https://t.co/GFDFNSaLBU
Charmaine Hardy 🌺🌸 @charbhardy
Reported 2020-10-21 02:34:22
@lynnmb25 @BedgeburyP @****oFreshUK @crownpaints I painted a cupboard door many years ago in navy paint. I had drips all down it.
Charmaine Hardy 🌺🌸 @charbhardy
Reported 2020-10-21 01:44:10
@VivianLambert59 @BedgeburyP @****oFreshUK Morning Vivian it tipping it down here no walking for me today. https://t.co/Qi1JsRfvf3
elizabeth klassen 🐒 @squelchbaker
Reported 2020-10-20 14:32:46
hi @****oFreshCA -
1. your 'contact us' page is broken on your website & on the app, makes it hard to contact you if we have an issue...
2. your driver didn't follow delivery instructions - i explicitly added ba*****t suite to the directions & instead it was at the front door
A Wee Scot 🏴 @AWeeScot_
Reported 2020-10-20 11:52:46
@****oFreshUK I’m asking on the public forum what happens to a box of food if the delivery company don’t deliver so it’s transparent and for others to see. Food waste is serious & if binned I want to know why & what ****oFresh can do to fix that? Thanks for your help
A Wee Scot 🏴 @AWeeScot_
Reported 2020-10-20 11:43:15
@****oFreshUK Hi thanks I have had the issue resolved regarding the order ( as far as it can be) but I’m looking to check from you what happens to the food that isn’t delivered please i.e. is it put in the bin? If so is there something that can be done as it’s a huge waste. Thanks
RWH @ChorleyRachel
Reported 2020-10-20 09:14:19
@LouiseVicBrown @****oFreshUK At least @****oFreshUK are letting us know now I usually only find out on the day I open a recipe bag that there’s an issue. My substitute this week we’re “manageable”
Phil Gilbert, Jr. @philgilbertjr
Reported 2020-10-20 08:07:05
@congoblue @****oFresh We have missing stuff occasionally but they are pretty responsive by email and usually refund the meal if there is an issue.
Jordzzz ♒️ @JordanOSullivan
Reported 2020-10-20 06:36:09
@****oFreshUK Out of my 5 meals this week, ALL of them have an ingredient issue. Two of which with key ingredients missing and no substitute provided... not ideal 🙄
Kaylee Houde, MBA @kayleehoude
Reported 2020-10-19 16:37:19
I started using @****oFreshCA to cut down on food waste + eating out costs! It is soooo much better and I am wasting SOOO much less!
Rachæl 🇬🇧 🏳️🌈 @techpoodle
Reported 2020-10-19 05:11:07
@****oFreshUK Hi Semra, it's not an account specific issue, the links in the email containing recipe modifications contains do***ents people don't have permission to access. Specifically the Chicken Rogan Josh and Halloumi & Mango Curry links fail. The others are fine.
Pauls @paulinkababe
Reported 2020-10-18 20:02:00
.Such a first world problem complaining that your @****oFresh delivery never showed up
inwoodguy @Ambrodesigns
Reported 2020-10-18 19:45:10
Why is my squatting in our @****oFresh box an issue? https://t.co/KUAkMBbQSM
Zaahir Moolla @zmoolla
Reported 2020-10-18 19:10:05
Apparently early this tiny sweet potato is supposed to fill an oven pan. Sadly not the first time @****oFreshCA has let us down. Never heard back from customer support after we found our veggies were rotten the day after delivery. https://t.co/LJ8Hjh2a60
David Lipton @bornlucky86
Reported 2020-10-18 04:44:54
@****oFreshUK Your position of “we created a problem for you, we will do nothing to help... please come again soon” baffles me
Simon @SighmanCanada
Reported 2020-10-17 19:28:29
@Princess__Fiona @****oFreshCA Yup I've tried @****oFreshCA a few times, quality and product weights were always an issue.....
yesbody @xxxvag
Reported 2020-10-17 04:45:52
@Food4ears @frankvanrest @TerenceHuijgen @daanriver @flowyourmoney @Piels @bunq @****oFreshNL Also there is a problem with budgeting. It shows different amount in insight and in budgeting for “general”. Showing me that I have already spent 1k this month when it’s 10th times less
Biotechue @Biotechue
Reported 2020-10-17 01:05:03
This is the amount of cryopack gel @****oFreshCA is asking me to pour down my drain. Every week. This doesn't even show the amount of packaging clogging up the recycling bin. Tried them for a week, no thanks. At least FreshPrep picks up all the cryopacks and packaging for reuse. https://t.co/MGLhby6Fr5
Chilby @ChillyFoxie
Reported 2020-10-16 21:49:31
@Tristyn72628594 @****oFresh Yeah, might break down in like, half an hour or so.
Kim @canadianmate
Reported 2020-10-16 19:36:20
Got this from Down Home today! 😋
#NovaScotia #Halifax #DonairMeat @BrothersPepperoni #Gilbey’sLemonGin #SanPellegrino # ****oFresh https://t.co/x2xaWWT1UJ
Ryan White @RyRythehypeguy
Reported 2020-10-15 22:12:32
Back to throwing down in the kitchen took a brief break in between but fixed some yummy meals. Monday did spaghetti with turkey meatballs which was a first and Meatloaf a la mom from @****ofresh First time making meatloaf and when I was younger I only had my moms. #****ofresh https://t.co/2LMOHcipLM
Ruby Yazmin @rubyyazmin_
Reported 2020-10-15 20:37:12
Hands down one of my favorite @****ofresh meal I’ve made 😍 https://t.co/7AhPXZDGCm
Pablo @lordpablo
Reported 2020-10-15 15:42:16
@****oFreshUK Check the account DMs, my details are there, several times, as this is an ongoing issue.
Asher @AsherColeman
Reported 2020-10-15 12:55:32
Guys come onnnnn! I know it’s only an apple (and I’ve got one handy) but this isn’t cheap and if it’s on the bloody menu I’m sort of expecting it to be in the box. No? @****oFreshUK I’m also a menu card down - it’s fine I’ll use the app.
Banta Maria @BantaMaria1
Reported 2020-10-15 04:10:41
@****oFreshUK @thenameisjyoti WhatsApp : (520) 216-5981
https://t.co/K8FVKZwqGV
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Ammutseba/Zymurgist @ZombieBrewer
Reported 2020-10-14 22:14:59
Got my first @****oFresh today. It's gonna force me make some more counter space available but that's a good problem to have! https://t.co/h9FXGK8Ulp
sdot. @ibespinnyG
Reported 2020-10-14 20:30:49
@_hdot_ @****oFresh @****oFresh you need to fix this. Becoming an issue lately. I’ve had two late boxes in the last month.
Sam @Samisyours20
Reported 2020-10-14 20:29:33
@brycevibes @****oFresh I’ve never had a problem personally
Lord Dope @RussellBurdikin
Reported 2020-10-14 16:04:30
@****oFreshUK and @goustocooking It is a shame that neither you offer meals for one, I was hoping this might been the answer to help me cut down on food waste and eating a bit healthier.
Eloise Black @EloiseBlack10
Reported 2020-10-14 15:50:55
My whole house nearly burnt down because I put hot oil at the top of the oven. Thank god for fire extinguishers. All because @****oFreshUK sent this recipe. I know it was probably stupid of me, but when blindly following a recipe you don’t really think, you just do! https://t.co/eSC8Rdmt8K
Slim @SlimReplies
Reported 2020-10-14 15:12:39
@****oFreshUK @loujdawson It’s clear from your pic where the problem lies... shipping have forgotten to include your crystal ball!? I’ll have a word!
That said, we have DM’d you the full recipe and will be sure to fix! Cod are not birds, so sorry for expecting you to wing it!
#what****ofreshcouldhavesaid
NOT Frank_Bough @frank_bough
Reported 2020-10-14 15:08:08
@****oFreshUK @loujdawson I noticed the garlic problem with that recipe too. I flung it on the broccoli.