Reported 2021-10-25 17:17:19
@FesticketHelp Hi I haven’t heard back from support it has been 5 days since my last message with someone on my issue ? form Oct 20th trying to swap some things before Paradise blue rooms in un available again !
Tears in Arrears™️|🇬🇭 @Rozmapoz
Reported 2021-10-19 09:52:21
Hey, @FesticketHelp - do you think that @ABTAtravel are aware that you’re wrongfully withholding credit from your customers as members of theirs? Sending generic DMs is not the same as addressing my specific issue
Chris Morris @chrismrris
Reported 2021-10-15 11:41:05
@FesticketHelp Hi I'm getting in touch about Order #2194593 for Newsam Park Festival. There was an issue with a chargeback however this was resolved in August. Others have been in touch about the refund being processed - it hasn't come through yet. Please could you look into this
Maxime Ducamp @MassFuer
Reported 2021-10-14 13:08:54
@missemmajv @Festicket @FesticketHelp @duranduran Hi,
Similar issue with @Festicket in order to get a refund for the Rituel Off 2021 event.. starting tomorrow, next friday 10pm...
Reported 2021-10-12 10:01:34
@nosch_music @Time_Warp @Festicket @FesticketHelp im having the same problem,they said they would start processing refunds the beginning of August and still after 8 emails nothing,just the same automated response,no point even messaging @FesticketHelp they dont help
Reported 2021-10-05 05:40:19
Just wanted to say a big thanks to @FesticketHelp. Problem solved received v quickly! Cant wait for Friday 👌😜👌
Reported 2021-09-29 12:56:08
@itsMissStubborn Yesss , festicket said they will issue it to me soon.
Ravi Janssen @rayveee
Reported 2021-09-29 07:31:25
@FesticketHelp Receiving extremely unprofessional "help" from your customer support for refund from early 2020 - several e-mails sent met with non-answers. Promised refunds for march 2021, never received. Can you PLEASE help me to finally solve this issue?
Mariama Gregory @MGTheStrategist
Reported 2021-09-27 15:03:32
@Festicket the sheer disrespect and audacity this company has to not issue refunds, particularly after paying booking protection, is deplorable. Customers pay extra to not have to chase you for a refund. Stop playing with people! By people, I mean me. https://t.co/OILoSe9EoK
Reported 2021-09-23 05:03:30
@DetonateUK @TicketArena @Festicket Hi, I have misspelled the email on my booking and have tried emailing customer support for help but they haven’t told me how to solve my issue. Please can you help !
Joanna potter @joannapotter382
Reported 2021-09-23 05:02:12
@FrankieAllenn @Festicket Having the same problem and no one is answering me😂😂
Eeyore in Dior🇬🇭 @Rozmapoz
Reported 2021-09-23 02:54:33
@Ras****eBlue @FesticketHelp Any luck? I’ve had the same issue for weeks
Emma Wilkinson @EmmaWil2001
Reported 2021-09-22 05:23:29
@FesticketHelp Please reply to my DM, this issue needs resolving today
Mann Onion @GeneralDisorda
Reported 2021-09-21 09:53:57
@FesticketHelp Is this a ****-take? You have deleted my tickets without a refund and have again marked the issue as solved. https://t.co/PGfJhDo334
Reported 2021-09-17 12:11:59
@FesticketHelp please check your dms, have tried to reach you through your website and email and just get silly automated messages that have nothing to do with my issue
Reported 2021-09-14 14:46:53
@chanchester @Festicket @RollingLoud @FesticketHelp My problem is that the Rolling Loud was canceled in Portugal again and they are taking ages to refund not only my money but others too .
David Easton @easton_85
Reported 2021-09-14 10:10:55
@FesticketHelp why do ask to be DM'd about an issue then proceed to ignore it?
Claudio Medina @lonelyclaud
Reported 2021-09-14 04:46:18
@FesticketHelp Hey guys! I send you a DM requesting help. I had a problem with my last payment for Primavera 2022 and now I lost the booking AND you guys are not returning the instalments I've paid so far? Any way you can let me pay the last instalment?
Reported 2021-09-11 11:45:09
@Festicket @BarakNgoma @FesticketHelp @RollingLoud I am with the same issue @Festicket
Reported 2021-09-11 11:36:08
@Festicket @BarakNgoma @FesticketHelp @RollingLoud I am with the same issue
Chris Ferreira @Chrisferreira45
Reported 2021-09-10 14:19:00
@maxrogers__ @RollingLoud @Festicket Such a you problem
Maya Ogundipe @MayaOgundipe
Reported 2021-09-10 13:10:17
@Festicket can I please dm you about an issue I’m having? Nobody is responding to my emails
Pink Moon Camping @PinkMoonCamping
Reported 2021-09-08 15:55:18
@ngallagher88 @IsleOfWightFest Pardon?? I’ve told you we have your booking. Your contract is with Festicket not us how can we issue your paperwork? I confirmed we had your booking for a tent from festicket. What would you expect us to do? We do have a clue thank you kindly!
Martin Prescott @MartinPrescot13
Reported 2021-09-08 07:33:37
@FesticketHelp I’ve sent this already but have done it AGAIN. Please stop just responding publically and actually issue the refund I’m entitled to. You couldn’t deliver on a package I booked, and I want the refund I’m legally entitled to.
Reported 2021-09-08 05:43:24
@fluffed77 @Festicket @RollingLoud @FesticketHelp Did they ever issue your refund?
Reported 2021-09-03 06:59:01
@FesticketHelp needs to be shut down absolutely despicable
Chris Simpson @ChrisDnBSimpson
Reported 2021-09-03 03:51:57
@nicholases*** @Festicket @FesticketHelp @HospitalRecords there seems to always be useless middlemen that cannot do there jobs even slightly correctly. chasing people for a problem they caused is so boring but so 2021. hope ya good mate, miss ya x
Chris Simpson @ChrisDnBSimpson
Reported 2021-09-03 02:51:29
why should it take over a week to even get a reply from @festicket about a problem they have caused? @FesticketHelp are absolutely useless, no help what so ever. if only @HospitalRecords just sold tickets directly so we didnt have to deal with companies like this.
Reported 2021-09-02 10:26:01
@AmirahJayde @FesticketHelp @Festicket @afronation @BBCWatchdog Hi Amirah, we have advice on this here https://t.co/5V1pVx4KGD. Or you can speak to one of our friendly consumer advisers on 0808 223 1133 (Mon - Fri 9am-5pm). More here https://t.co/BzfDdrf1D0. Hope that helps!
Samit Patel @samitpatel5
Reported 2021-09-02 08:40:48
Poor customer service, rejecting giving people refunds when situations change.
I will never use your service ever again.
Samit Patel @samitpatel5
Reported 2021-09-02 08:37:11
@FesticketHelp - We are in hard times atm, peoples situations change and people can become sick and not be able to turn up to a festival, yet you are happy to take peoples money away, and not provide refunds? I asked for a refund and got rejected... can you fix this?
Reported 2021-08-31 12:14:08
@FesticketHelp Thank you for the following DM, but the Support channel has not resolved my issue.
"If you could please send through an official support request here - https://t.co/Espwo6nw6J
Someone will then be able to get back to you and help you as soon as possible!"
MrBonkz #JayAndBonkz @MrBonkz
Reported 2021-08-27 10:37:22
@TicketArena @Festicket @iamSMADE @afronation you see this my refund.. issue it f*** f***, because I’m not understanding
@metpoliceuk I’ve ccd you because you guys also need to be present
Reported 2021-08-26 19:13:03
@Festicket please can you respond to the DM I have sent you regarding the issue of you sending me a £28.64 refund instead of £275.50, or respond to my email regarding the same issue. Thanks
David Easton @easton_85
Reported 2021-08-23 13:08:32
@Festicket @FesticketHelp any chance of just giving my money back. this is jus long down. my refund was processed, it's said 7/10 days it's now past that... and shock... no money
Reported 2021-08-20 07:07:51
@NathanCraig_9 @FesticketHelp Hi there, please direct message @FesticketHelp with your order number and they'll be able to break it down for you. Thanks.
Neil Penny @NeilJPenny
Reported 2021-08-19 07:45:14
@FesticketHelp still waiting on a response from you about my ticket issue! Check your DM’s please - my gig is tomorrow!
Reported 2021-08-19 07:11:15
You ask me to DM for a problem then don’t reply. Such a crap company. Don’t give me no automated system either @FesticketHelp
Keano Brown @KeanoBrown1
Reported 2021-08-16 14:37:48
@Festicket Are you going to issue the refunds for Portugal rolling loud or just scam us?
Gig Nation @GigNationAU
Reported 2021-08-11 18:47:04
@Festicket boasts new talent, increased presence Down Under, boosted investment and a number of new exclusive ticketing deals.
#Australia #Festivals #musicindustry
Native Festival @theNativeFest
Reported 2021-08-11 11:38:14
@BnitaApplebum @FesticketHelp @Festicket We have escalated this issue to Festicket and we will monitor it closely
Reported 2021-08-11 07:16:44
Festicket continues Australian expansion with senior appointment, new exclusive festival partnerships and increased investment down under https://t.co/ulc0zcMhte https://t.co/bZpjlaf7EJ
Event Industry News @EventNewsBlog
Reported 2021-08-11 02:00:34
Festicket continues Australian expansion with senior appointment, new exclusive festival partnerships and increased investment down under https://t.co/vO7zfwvYpS #eventprofs https://t.co/AhvIMRDqCm
Dawn Noden @NodenDawn
Reported 2021-08-03 04:39:43
@Festicket @EventGeniusLtd @TicketArena @FesticketHelp @Festicket Its not allowing me to as the event is not on your drop down
Reported 2021-07-28 07:39:25
@FesticketHelp @dan_graham92 Copy that! My DM waits in your inbox team. Thanks for the communication.
Just hope that my problem will be handled in the next three weeks, my event is on Saturday, August 21st.
Anyway, cheer up team 👊🏾
Reported 2021-07-16 17:01:48
@FesticketHelp I sent you a message about getting an Afronation refund, can you please respond to my issue. @FesticketHelp
Reported 2021-07-14 12:25:16
@FesticketHelp Good afternoon, I ***ume you saw my previous description of the issue I was wondering if I could just know if I have the ticket and confirmation is coming please.
Dan Henshall 🔥🔶️ @dan_henshall
Reported 2021-07-13 07:21:46
@FesticketHelp hi, when are you starting to issue refunds for @ynotfestival ? I have completed the form and emailed, thanks.
Reported 2021-06-24 13:05:57
@Festicket the festival I need to raise a support ticket for is not listed on your drop down. How can I request ***istance?
Kosmic Kingdom Music Festival @kosmickingdom
Reported 2021-06-22 12:16:02
We worked with Festicket to get one final payment plan set up for one 50% down payment plus another 50% payment. Get your tickets for #KKMF21 today! 🏰 https://t.co/40Tx1t2Z0s