Is ecobee currently down? Live Status and Outage Reports

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Paul Rogers @itsthetruth_ikr

Reported 2023-01-29 07:23:43

@ecobee So how much money did it cost to change an App that wasn’t broken and won’t drive a single more unit’s sale?

Magic Touch Mechanical @MagicTouchAir

Reported 2023-01-27 20:02:18

Heat Pump stuck in 'defrost mode' lately? If you have an Ecobee thermostat and have been waking up to no heat early in the morning. Our technicians found a little-known 'bug' in the Ecobee settings. Step-by-step instructions to fix the issue... https://t.co/KwjJmCyNZh

UtahITBossGuy @UtahSysAdmin

Reported 2023-01-27 14:16:13

@jennmckay007 should i answer again? 70 degrees all the time generally sometimes warmer sometimes cooler. the furnace turns off when no one is home thanks to ecobee. it only goes down to 64. gas stove and my bill is $63 every month of the year

Armando Gallardo @okaymando

Reported 2023-01-26 21:31:03

@pward1203 @ecobee I think there's an issue with the system at this moment. I'm experiencing the same. https://t.co/2KDFWCp9W6

Oswald Thatendswald @OswaldThatends3

Reported 2023-01-26 20:27:14

@ecobee Any reason my thermostat thinks it's 05:00 in the morning at 20:30 and is locked down due to "connection difficulties?" Maybe these "smart" thermostats aren't ready for 24 hour time?

Michael Thompson @mthompsonz28

Reported 2023-01-26 20:20:22

@ecobee fix your ****. Causes me all kinds of headache reinstalling the app and resetting things trying to fix it.

The Atomic Pirate @TheAtomicPirate

Reported 2023-01-26 20:18:13

.@Ecobee is your server down? Trying to install a new device via the app and it keeps giving a connecting error…getting close to just taking this thing back and buying a nest.

Miamifan1997 @Miamifan19972

Reported 2023-01-26 20:16:11

@ecobeeStatus Is this upcoming maintenance causing your current outage? Just wondering when it will be back online https://t.co/OR3G19viGD

Scotty @Justbaseball25

Reported 2023-01-26 20:15:08

#ecobee @ecobee down?

Robert @TheF3544

Reported 2023-01-26 20:08:28

@ecobee ****o, I am unable to login to my account on the app and your website is not loading for me. I’m getting this issue on the app. Can you help me troubleshoot? https://t.co/Z53N6IzUvc

Volsiz News @Volsiz_news

Reported 2023-01-26 20:00:51

Is Ecobee down 1/26/2023. Why Ecobee is not working today? Whats up with Ecobee now? #Ecobee #EcobeeDown https://t.co/LScUHxLb3c

F P. 🇺🇸🙏👫 @lovekpfs1

Reported 2023-01-26 19:58:30

Is the serve down? My ecobee is unresponsive

Alex Taylor @AlexTaylorBooks

Reported 2023-01-26 19:55:42

@ecobee I'm trying to sign into your site, and I'm getting the following error: 502 Bad Gateway openresty/1.15.8.2 Are your servers down?

MLR @MLR_Monk

Reported 2023-01-25 01:27:42

@ecobee You don’t mention here that you ENABLED all the alerts when in Disarmed mode! Then you turn off the alerts when in Armed modes??? Now my phone is ****ing up all the time with alerts when its DISARMED!!! I had to completely turn off detection for everything! Fix this!! https://t.co/6BfOZUN6YL

OutBeyondNeptune @OutByndNeptune

Reported 2023-01-24 14:24:13

Now that HomePod Minis report temperature/humidity to HomeKit, any chance @ecobee will be able to use them in place of their own sensors? Also, still doesn’t seem to be a fix for default HomeKit scenes when multiple ecobees are in the same home?

Fara @Fara0328

Reported 2023-01-23 15:29:50

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/uBhhtvc1u2

Fara @Fara0328

Reported 2023-01-23 15:28:33

[status] Resolved: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party app… https://t.co/WF6VygoRKN

Fara @Fara0328

Reported 2023-01-23 15:10:36

[status] Identified: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party a… https://t.co/lmpk1OQAtS

Fara @Fara0328

Reported 2023-01-23 15:08:42

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/0alfMitXY4

ecobee @ecobee

Reported 2023-01-23 13:24:02

@Funtime76453567 ****o there, thanks for reaching out! I am sorry to hear about this. Please try to check if the ecobee app is up to date and sign out, then sign back in to see if the issue persists. Kindly send us a direct message with the email address and home address to take a closer look.

Funtime @Funtime76453567

Reported 2023-01-22 13:39:23

@ecobee your app won’t change the temperature to the thermostat but the thermostat will change it is there an app issue ?

@shandrew@hachyderm.io (Parody) {Official} 🐀 @shandrew

Reported 2023-01-20 23:48:48

@Moose4Science Use a smart thermostat that understands heat pumps (Nest or Ecobee), they'll handle turning down temp when you're away, and starting up the heat earlier when it's colder outside, when it'll take longer to reach room temp, avoid aux heat, optimizing overall cost.

Fara @Fara0328

Reported 2023-01-20 09:57:00

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/uCjLitId2Z

Fara @Fara0328

Reported 2023-01-20 09:53:29

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/PcV0W5XcLP

Fara @Fara0328

Reported 2023-01-20 09:38:58

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/a3hmc5mRI1

Fara @Fara0328

Reported 2023-01-20 09:16:35

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/N99LBkNAf1

Fara @Fara0328

Reported 2023-01-20 08:31:15

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/w6Jdex9CyM

Jason @bobcats9498

Reported 2023-01-19 19:10:34

@ecobee Thank you @Ecobee. I'm hopping off Twitter due to @elonmusk banning 3rd party apps, but if the issue crops up again, I will send an email to the support team so we can troubleshoot. Thanks.

Fara @Fara0328

Reported 2023-01-19 08:29:19

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/XMKTDfZNGU

Fara @Fara0328

Reported 2023-01-18 15:04:12

[status] Investigating: Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-part… https://t.co/Czfz9UvEWB

Jason @bobcats9498

Reported 2023-01-18 09:46:36

@ecobee Thank you. The alert is set fine (50 degrees). The issue is that the alert is triggering falsely. It is saying my house is at 27 when it isn't even close (72). Seems to be misfiring the alert trigger.

ecobee @ecobee

Reported 2023-01-16 10:34:15

@OnlineSalesPro We're not reporting any issues over at @ecobeeStatus or https://t.co/7w4wrqLg2c. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. We're always happy to help.

Pamela Topper @OnlineSalesPro

Reported 2023-01-16 10:16:24

@ecobee are your servers down again?

Pamela Topper @OnlineSalesPro

Reported 2023-01-16 00:02:48

@ecobee servers down?

Pamela Topper @OnlineSalesPro

Reported 2023-01-16 00:01:51

@ecobeeStatus servers down?

Andy Yang @andyyang

Reported 2023-01-15 16:06:39

@ecobee After a power outage due to a winter storm, one of two thermostats is showing as offline. I cannot physically be at the house right now due to the storm, so I don’t know if the thermostat is still operating in offline mode, or if it’s totally not working at all. 😞 Help!

Mike @DrMikeEM

Reported 2023-01-10 13:59:32

@AirzoneControl How do I get my aidoo pro to exclusively use the ecobee as the zone temp? This thing is constantly reverting back to the units temp. Problem is the unit is in the cold attic. Ecobee says it’s off but it will keep running. #HVAC https://t.co/z6xJjk4a7H

.416 Burrito @mike1zr2

Reported 2023-01-07 10:30:24

@GraysonPryde50 @NorCalRiverRat Ecobees are trash. If you see one installed in a house, ***ume it's the root of whatever problem they're experiencing

Hils @Hils0425

Reported 2023-01-06 16:39:44

@ecobee I have messaged your company with the appropriate information and issue. Please respond accordingly. Thank you!

TechCrunch @TechCrunch

Reported 2023-01-05 14:52:17

Did you miss us TechCrunch Live at #CES2023 today? @mjburnsy sat down with @ecobee CEO and Co-Founder Stuart Lombard. Lombard discusses Ecobee's partnership with @amazon, and would advise other hardware #startups to work with Amazon. https://t.co/mUG318nvax

ecobee @ecobee

Reported 2023-01-05 14:21:17

@DianaHargus Hi Diana, I'm sorry to hear you're having issues with heat. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. Happy to look into this with you.

Jon Martin @JonMartInlo

Reported 2023-01-05 11:48:59

@mjburnsy @TechCrunch @ecobee @stu_lombard Go for it, wish I could be there but will not be until Saturday. For more follow up we found out this year alone Alexa cost Amazon 10 billion $. The issue comes down to simple unit cost metrics. Let's take a smart light as an example. You sell it and maybe make 5$ profit.

ecobee @ecobee

Reported 2023-01-03 11:02:26

@tvjames ****o James, thanks for reaching out! I am sorry to hear about this. Please reach out to us by DM with the date this incident happened. Kindly provide the ecobee serial number & your registered email address, so we can look into this issue for you. Thanks.

ecobee @ecobee

Reported 2023-01-03 10:41:18

@idigslowcars Hi Ryan, thanks for reaching out! I am sorry to hear about this. Please reach out to us by DM with a description of the issue you are experiencing with the thermostat. Please also confirm the ecobee serial number & your registered email address. Thanks.

Matthew Mosher @mosher0330

Reported 2022-12-29 11:22:03

@ecobee Can you confirm if there’s an issue, and if so is a fix being developed?

ecobee @ecobee

Reported 2022-12-29 10:14:09

@ToddMcMackon Hey Todd, sorry to hear about these difficulties. Please reach out to us by DM with a description of the issue you are experiencing with the thermostat. Please also confirm the ecobee serial number & your registered email address. Thanks.

Nunie 🐩 🎾 @arkandove2

Reported 2022-12-29 08:06:36

@JDubCLT How did yall fair down there in the cold? I got an email from my ecobee thermostat at my old house that the temp was 50 degrees. So I am convinced the person who bought it has just destroyed it and let it go....

J-Ro @Jroman063

Reported 2022-12-28 14:37:36

@ecobee2bee I sent you a message on Monday regarding my broken thermostat, no response. I’m currently on hold for the last 18 minutes. What is going on with your company?! Terrible customer service! I needed help during the worst winter storm in WNY’s history. Do better. https://t.co/An81nPq9J0

To The Point - "G" @RonTriangle

Reported 2022-12-27 13:16:19

After waiting an hour for @Ecobee to answer phones, they disconnected me. Not sure I will ever do business with them again, unless they help me fix issue!

BOSSMAN DON @Bossman_Don

Reported 2022-12-26 13:47:09

@DrewPea****705 @TraceG921 @ecobee Seemed to be an issue with their application. Until they got it running again , wasn't much I could do

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