Is ecobee down right now?
(latest update July 29, 2021)
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ecobee Problem Reports
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ecobee Latest Reports
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Chris Morse @MorseCoad
Reported 2021-07-29 10:26:07
@CoyoteDen @scottsquatch @ecobee It would be nice if they would pull down or fix the affected firmware. I reported it in May.
Las Vegas Window Tinting @pacifictint2017
Reported 2021-07-27 12:20:24
Is there anything I can do to decrease the electric bill? It’s been about 200/month for a 1 bedroom 800 sq ft condo. I have an ecobee thermostat and tinted windows. The previous owner had the same issue. via /r/hvacadvice https://t.co/5CzcnDZHz7 No text found
Las Vegas Window Tinting @pacifictint2017
Reported 2021-07-27 12:20:24
Is there anything I can do to decrease the electric bill? It’s been about 200/month for a 1 bedroom 800 sq ft condo. I have an ecobee thermostat and tinted windows. The previous owner had the same issue. via /r/hvacadvice https://t.co/kAPnVL9qeu No text found
Chris Morse @MorseCoad
Reported 2021-07-26 16:32:58
@CoyoteDen @scottsquatch @ecobee probaly different firmware versions. it's only the 2.5.*.* version that has the issue.
ecobee @ecobee
Reported 2021-07-26 10:30:14
@itshukokay Hmm...let's take a closer look at that together, Michal. Please send us a direct message with your ecobee serial number, email address, and a timestamp of when you last noticed this connectivity problem. Always happy to help!
safetymann @safetymann
Reported 2021-07-24 16:17:28
Everything @ecobee does with products, software and support is half-baked at best. I refuse forced enablement of the reviled eco+ and as a result my ios app has been bricked since 10/2020
NumbNutz @NumbNutzInTx
Reported 2021-07-23 19:32:12
@ecobee so... I guess your web portal is down?
https://t.co/GYgMmfg4Cf
Just showin' a blank page after I login...
(cookies cleared & the usual diagnostics)
shortblondeguy @shortblondeguy
Reported 2021-07-23 15:59:42
@ericlaw @ecobee This has been going on for me for at least a week- I've run the gamut of standard troubleshooting when a website seems to be down - like you suggested above, @ecobee.
Bob Archer @pilotbob
Reported 2021-07-23 13:10:52
@ecobee Your web site is so frustrating. It constantly looses connection, shows 0 devices or doesn't show current status. Only way to fix is re-login.
It's not my stats or wi-fi since the mobile app is showing correct. But, I can't see system monitor on the app.
Scott Vargo @ScottVargo
Reported 2021-07-22 22:07:36
@ecobee @ericlaw Same issue….
Eric Lawrence 🎻 @ericlaw
Reported 2021-07-22 14:01:43
@ecobee your website seems to be down. https://t.co/KPO08dIIaO
ecobee @ecobee
Reported 2021-07-22 09:15:49
@kudasz Thanks for reaching out, Greg. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the problem. Always here to help!
ecobee @ecobee
Reported 2021-07-21 09:11:35
@AnnSpinney Hi, Ann. Let’s take a closer look together. Please send us a direct message with your ecobee serial number, email address, and a timestamp of when you last noticed the problem. Here to help!
Jessie Birks @llcooljessie
Reported 2021-07-20 21:10:45
@ecobee This drag control is terrible. I have some suggestions. Simple up and down arrows? Or how about a few customizable buttons? I use 68 to 73 all year. I need 6 buttons. https://t.co/ZI3We6dxpa
Scott Oldford @scottieo23
Reported 2021-07-20 17:23:35
@KyleMontalvan @geocastaneda @ecobee Today I noticed that my @ecobee 4 was No Response as well. I thought it was the iOS 14.7 update yesterday, but 14.6 was No Response as well; however the ecobee app was ok! Thanks for the suggestion to set my eero to No Restriction. I hope this is just a temporary fix.
ecobee @ecobee
Reported 2021-07-20 14:39:43
@chaosfinity Thanks for reaching out, Chris. Please send us a direct message with your ecobee serial number, email address, and a timestamp of when you noticed the problem. Always here to help!
ecobee @ecobee
Reported 2021-07-20 14:38:44
@willseth Let’s take a closer look at this together, Will. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed the problem. Always here to help!
Sam Pascucci @SKILL10N
Reported 2021-07-20 13:51:34
@chaosfinity @ecobee Came to Twitter to search for Ecobee and see if it's actually down. Guess so, their website is terrible.
Chris Scott @chaosfinity
Reported 2021-07-20 13:37:57
@ecobee Your portal is broken https://t.co/qT2o0I8LCG
Will Thompson @willseth
Reported 2021-07-20 12:11:55
Hey @ecobee, a few days ago my Smart Sensors started exhibiting significant lag between when they detect motion (in the Ecobee app) and when that gets reported in HomeKit, plus other nonspecific flakiness related to motion-based automations. Is this a known issue?
ecobee @ecobee
Reported 2021-07-20 08:13:12
@TWSheppard Let's take a closer look at your ecobee settings together, Tom. Please send us a direct message with your ecobee serial number, email address, and a timestamp of when you noticed this problem with cooling. Always happy to help!
Chris Morse @MorseCoad
Reported 2021-07-19 22:57:39
@savaran @jackbrewster @ecobee It’s likely the buggy firmware version. It requires you to re-connect your devices to HomeKit. Once re-connected they will be visible but the “resume schedule” HomeKit actions will fail to work anymore. The only fix for this is a downgrade to 4.6.*.*
Chris Morse @MorseCoad
Reported 2021-07-19 22:57:04
@bushwhack @ecobee It's a buggy firmware version. It requires you to re-connect your devices to HomeKit. Once re-connected they will be visible but the "resume schedule" HomeKit actions will fail to work anymore. The only fix for this is a downgrade to 4.6.*.*
Chris Morse @MorseCoad
Reported 2021-07-19 22:52:03
@ecobee I told you firmware 4.7.5.* broke HomeKit months ago. You reverted mine but now it’s getting pushed out to others. Why can your engineers not have this update pulled down?
Kurt Brown @KBGrath
Reported 2021-07-19 22:44:59
@MorseCoad @ecobee Did the downgrade fix it? Having the same issue
TrueSol LLC @LlcTruesol
Reported 2021-07-19 21:04:33
@QualityFrog @ecobee @SRPconnect Stop allowing m*** monopolization and become energy independent today! ZERO down with credit score of 650 or above. Bumper-to-bumber 25 year warranties. No more melting in the home you worked so hard to own! Book your initial appt today on our website - https://t.co/mIySoELci6
Curt Finch @CurtFinch
Reported 2021-07-19 14:00:13
@ecobee i have to delete all cookies before every login to the website. which is a workaround. but it's not a fix
ecobee @ecobee
Reported 2021-07-19 09:44:41
@savaran Hi, Cedric. Please send us a direct message with your ecobee serial number, email address, and a description of the problem you're having. Here to help!
ecobee @ecobee
Reported 2021-07-19 09:35:34
@bushwhack Hi, Ron. Please send us a direct message with your ecobee serial number, email address, and a description of the problem you're having. Here to help!
ecobee @ecobee
Reported 2021-07-19 09:34:03
@jackbrewster Hi, Jack. Please send a direct message with your ecobee serial number, email address, and a description of the problem you're having. Here to help!
ecobee @ecobee
Reported 2021-07-19 09:20:09
@charles46344395 Thanks for reaching out, Charles. Please send a direct message with your ecobee serial number, email address, and a description of the problem you're having. Here to help!
ecobee @ecobee
Reported 2021-07-19 09:18:48
@bushwhack Thanks for reaching out, Ron. Please send a direct message with your ecobee serial number, email address, and a description of the problem you're having. Here to help!
ecobee @ecobee
Reported 2021-07-19 09:14:54
@AnuwitS Let's take a closer look at that together, Ann. Please send us a direct message with your ecobee serial number, email address, and a timestamp of when you noticed this problem with the indoor temperature. Always happy to help!
Kyle Montalvan @KyleMontalvan
Reported 2021-07-16 19:19:54
@geocastaneda @ecobee 👍No problem
George Castaneda @geocastaneda
Reported 2021-07-16 19:17:20
@KyleMontalvan @ecobee That fixed my issue. Thanks!!!!
George Castaneda @geocastaneda
Reported 2021-07-16 18:54:14
@KyleMontalvan @ecobee @ecobee same. HomeKit app is now showing no response for ecobee3 even though ecobee shows online. Not a network issue either. Restarted ecobee unit by removing but still showing no response in HomeKit app. Saw you guys rolled out a July 12 firmware update which could be the cause
$partacu$ 👊💢💰 @tradinspartacus
Reported 2021-07-16 13:43:40
Bought 4 new Nest thermostats in Dec. 6 months after they are damaging my furnace and A/C. Fix is to add power connectors. 8+ hours of getting the run around from cust service, Google will only send me 1, which I need 4. Junk @googlenest @madebygoogle I may have to buy @ecobee
exception NameError: name 'FSDBeta' is not defined @weezilla
Reported 2021-07-16 13:26:23
@ecobee while trying to add ecobee device to google home through google home app, you are prompted for email/p***word.
When selecting Forgot P***word from there, and entering the email, you are emailed a broken/errored link.
Works when selecting Forgot PW from website.
ecobee @ecobee
Reported 2021-07-15 10:23:15
@CurtFinch That’s not the experience we want you to have! Please send us a direct message with your ecobee serial number, email address, and any past ticket numbers with a description of the problem you’re having. Happy to help make this right!
Curt Finch @CurtFinch
Reported 2021-07-15 08:57:59
@ecobee no support. 00534798 case id. Email never answered. Chat never shows up. Login to web portal gets blank screen. Either fix the web portal or fix the app to provide all the stuff the web portal does. Love the tech. But why not just admit there is ZERO support?
ecobee @ecobee
Reported 2021-07-15 08:34:23
@TeslaLondon Hmm...let's take a closer look at that together. Please send us a direct message with your ecobee serial number, email address, router model, and a timestamp of when you last noticed this connectivity problem. Always happy to help!
ecobee @ecobee
Reported 2021-07-15 08:33:25
@KyleMontalvan Hmm, that’s doesn’t sound right. Let’s take a closer look at this together, Kyle. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed the problem. Always here to help!
ecobee @ecobee
Reported 2021-07-15 08:31:41
@Dmgalloway1 That’s not the experience we want you to have, Daniel. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the problem you’re having. Always here to help!
Chris Morse @MorseCoad
Reported 2021-07-14 22:28:06
@scottsquatch @platkus @ecobee Unfortunately, for me My thermostats have auto updated to the broken firmware twice since being reverted to the working version. Each time I've had to contact ecobee support to revert back to the old version. I'm not sure why they don't just pull down the broken version.
Kyle Montalvan @KyleMontalvan
Reported 2021-07-14 22:00:37
@ecobee Just noticed my ecobee 4 and all Room Sensors have changed to No Reponse in HomeKit. Powercycling device did not help. Any fix would be helpful.
Shawn Platkus @platkus
Reported 2021-07-14 17:48:04
@MorseCoad @ecobee I just requested to have my firmware reverted.
This is going to be a big issue for my 80 y/o parents whom I recently gifted the latest ecobee thermostat. They will leave home and come back and the temperature will be stuck at 80. I’m going to have to remotely monitor it each day!
Shawn Platkus @platkus
Reported 2021-07-14 17:27:06
@MorseCoad Thanks. I started having this about the same time you did. I did a bunch of Google searches to see if it was a known issue and found your tweets. @ecobee had me send a DM and replied that it is a known issue with no timeframe for a fix. I think this needs to be a priority 1 issue
T Ξ S L A Pfizoderna London @TeslaLondon
Reported 2021-07-14 17:12:55
@ecobee what's up with the latest firmware for ecobee4 keeps dropping my wifi every week now never had a issue before using a nighthawk AC1900?
Chris Morse @MorseCoad
Reported 2021-07-14 17:03:56
@platkus @scottsquatch @ecobee Unfortunately, the buggy firmware has been pushed back out to my thermostats twice since the issue was initially found and resolved. They have not fixed/removed the buggy firmware from distribution so it continues to be a recurring problem.
Wayne 🇨🇦🇬🇾🇻🇨 @Wayne_dFr8s
Reported 2021-07-14 08:16:53
Okay @ecobee, it seems your servers are down yet again. What is up with your infrastructure?
*awaits the canned “we’re sorry please send us your serial number” response*
🙄
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