Is ecobee down right now?
(latest update January 15, 2021)
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ecobee @ecobee
Reported 2021-01-15 17:01:14
@markbober We are working on a fix. Please send us a direct message with your ecobee serial number so we can look into this further. Thanks for being patient!
ecobee @ecobee
Reported 2021-01-15 13:52:17
@msthebaron Let's take a closer look at this together, Baron. Please send me a direct message with your ecobee serial number, email address, and a detailed description of the problem you're having. Always happy to help!
Greg 🥶🍺📱 @th3taman
Reported 2021-01-15 08:34:03
So turning off power to Hue bridge for 20 seconds and back on fixed my #HomeKit issue. Now to fix Ecobee...turning power off on that isn’t as easy, might switch circuit breaker?
Sam Brummerstedt ★ @SecretSuper5tar
Reported 2021-01-15 01:30:51
@iaminfact_cake @kneecobeeco promise already broken 🤑
Wayne 🇨🇦🇬🇾🇻🇨 @Wayne_dFr8s
Reported 2021-01-14 12:47:27
It pains me when you can’t access YOUR OWN #SmartDevice in YOUR OWN home because it needs to connect to the company’s server (which seems to be down often) in order for you to simply change the temperature in YOUR OWN house. Looking at you @ecobee. Where is the notification?
ecobee @ecobee
Reported 2021-01-14 09:18:38
@ChrisBudde No updates on our side, Chris. Let's take a closer look at your runtime history together. Please send me a direct message with your ecobee serial number, email address, and a description of when you last noticed this problem. Happy to help troubleshoot!
Chris Budde @ChrisBudde
Reported 2021-01-14 08:58:24
@ecobee is there an update being pushed? Our thermostat has restarted itself at least a handful of times that I’ve witnessed in the past week or so. This happens while the heat is running. Never had this issue in the past two winters.
Matija Han @moormaan
Reported 2021-01-13 13:42:44
@heymiguelb @ecobee Your work is very real too @heymiguelb! Also, it's a pleasure doing work with you. That means a lot when one is down in the weeds of some coding issue (what you are referring to as "real work" here).
Dan O'Neill @dkoneill
Reported 2021-01-13 12:54:17
@ecobee once authorized the phone app has an infinite session time. The web app seems to have a session time of less than 10 minutes. Please fix the web app, its just a thermostat, a session time of days shouldn't be a problem.
ecobee @ecobee
Reported 2021-01-12 09:08:41
@TheRealNgina That's not the experience we want you to have! Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem. Always happy to help!
(((Jann Gobble))) @jgobble
Reported 2021-01-12 09:08:27
@ecobee YES!
Thanks!
That's the problem with everything app-controlled these days. NO MANUALS!!!
Ngina @TheRealNgina
Reported 2021-01-12 08:50:46
@ecobee Issue after issue. been waiting 24hrs + for support. yesterday thermostat became unregistered inexplicably, now no alerts from door and windows sensors. please help!
Adam Miarka @adammiarka
Reported 2021-01-12 08:31:15
@Homekitgeek @rachelcericola @davezatz Prefer the 180 view of the Circle View over the ecobee. The View seems to fix some of the distortion whereas the ecobee stretches the corners. The ecobee does have a clearer picture though.
Dr Vicente Nario @DrBicentenario
Reported 2021-01-11 21:00:30
Ecobee Updates HomeKit-Enabled SmartCamera With Spotify Integration and More, Lowers Price to \$130 https://t.co/NZ2lAi4W00 - Ecobee today announced that its SmartCamera has a new price of \$129.99, down from \$179.99, and the camera has also been updated w… https://t.co/O7WbmTTRf3
ecobee @ecobee
Reported 2021-01-11 09:13:08
@nike12000 Thanks for letting us know! I'll need a little more info to escalate. Can you please send me a direct message with your ecobee serial number, email address, and a detailed description of when you first notice this issue.
John V @johnworktweet
Reported 2021-01-10 23:04:24
MichaelHyatt: @ecobee, I’m disappointed in your phone support. I bought 5 thermostats. I have a major issue. I’ve spent over two hours on support and can’t get through. I left a callback number with the promise I’d be called in a few minuutes. It’s now t… https://t.co/hpn19MFnAg
Michael Hyatt @MichaelHyatt
Reported 2021-01-10 21:08:09
@ecobee, I’m disappointed in your phone support. I bought 5 thermostats. I have a major issue. I’ve spent over two hours on support and can’t get through. I left a callback number with the promise I’d be called in a few minuutes. It’s now two hours later, and I’m still waiting.
Jeff Mitchell @audiojeff
Reported 2021-01-09 12:54:50
@ecobee @Control4 integration is broken 😞 again
jeff_harper @jeff_harper
Reported 2021-01-08 17:21:09
@marcoarment I have 3 pre-google Nests, no problem. Added an ecobee (wanting HomeKit) and took days to get it onto HomeKit but now works. Their support team was persistent in getting me running. I’ve had much trouble with HomeKit devices and my dual band netgear router…
Evan Adams @evan_adams
Reported 2021-01-08 14:49:45
@derivativeburke @wirecutter That is called an offset in a thermostat. Big issue for @ecobee & @googlenest thermostats is poor offset controls causing short cycling.
ecobee @ecobee
Reported 2021-01-08 12:10:46
@FontMe Let's take a closer look at your eco+ setting together. Please send me a direct message with your ecobee serial number, email address, and a detailed description of the issue you are having. Happy to help!
Jason Stiefel @kphonik
Reported 2021-01-06 16:46:06
@JaysonElliot @honeywell @googlenest Im looking fwd to dumping my nests for the most dumbed down ecobees I can get. They’ll give us back local control via home***istant. Nest hasnt improved user experience since their first versions imho.
ecobee @ecobee
Reported 2021-01-06 10:55:15
@DameonNelson Let's take a closer look at this together, Dameon. Please send e a direct message with your ecobee serial number, email address, and a detailed description of the problem you're having. Always happy to help!
ecobee @ecobee
Reported 2021-01-04 15:39:57
@audiojeff Hi Jeff! I haven't heard of anyone else experiencing this issue, but happy to investigate further. Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you have had this problem. Happy to look into this with you!
ecobee @ecobee
Reported 2021-01-04 09:25:49
@joshemsbas Hi Joshua! Let's take a closer look at your ecobee settings together. Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this issue. Happy to help!
Soleil LaGrecque @SLagrecque
Reported 2020-12-31 22:23:21
@ecobee It’s not my “problem”.
It’s YOUR UI.
My only question is how fast I can replace it.
ecobee @ecobee
Reported 2020-12-31 12:19:00
@DanDesc09 Let's take a closer look at that together, Dan. Please send me a direct message with your ecobee serial number, email address, and a description of when you noticed this problem. Always happy to help!
ecobee @ecobee
Reported 2020-12-31 12:07:38
@AlexStP711 Let's take a closer look at your settings together. Please send me a direct message with your ecobee serial number, email address, and a description of when you last noticed the issue with the fan. Happy to take a closer look at this with you.
Daniel Tait @taitdl
Reported 2020-12-31 12:02:39
@ChandraFarley Ecobee can work without internet access. It becomes just a regular programmable thermostat so your point is correct.
Smart thermostats help most on old inefficient HVAC. But the real problem is often HVAC, ductwork, air leakage, and insulation. The expensive stuff...
Jazz2021Champs @Cooke1Pilot
Reported 2020-12-30 20:37:41
@yunniekim I also only use heat mode in the winter and cool in the summer. But the ecobee has a setting that if it is below 35 degree outside it won’t kick your equipment on. I’ll post a link for you shortly to fix that
Blanche Poulet @fppoulet
Reported 2020-12-30 09:36:17
@ecobee starting yesterday...ecobee can’t connect to Alexa...ecobee alone is fine and Alexa alone is fine. This has worked for 2 yrs...now my routines to control temp don’t work. Yes...I have tried all the typical troubleshooting...this is a software problem..fix it please!
Patrick Campanale @pcamp96
Reported 2020-12-29 17:16:15
@BradChacos Yeah, I try to have most of my stuff usable even without internet, like I could still change my ecobee, just had to walk over. But, HomePods were entirely useless during the outage. Thankfully, my LAN was live and I could still watch @plex on my Apple TV, so that was great.
ecobee @ecobee
Reported 2020-12-29 09:31:39
@unalpine Sorry about that! We're a little busier than usual this holiday season. Please send me a direct message with your ecobee serial number, email address, and a detailed description of the problem you're having. Always happy to help 🙂
ecobee @ecobee
Reported 2020-12-29 09:20:08
@ThisIsMarkAdams Hi Mark! It should be pretty quick. Let's take a closer look at this together. Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you last noticed this issue with SmartSensor. Happy to help 🙂
Benjamin Knopp @benknopp
Reported 2020-12-27 07:59:17
@neil_comparetto I had a 29°F aux lockout for the first winter in my leaky home. After enclosing and air sealing the attic I was able to drop the aux lockout down to 18°F as well. The Ecobee really is a good fit for a leaky house with a standard heat pump.
LTM @blmccabe
Reported 2020-12-26 09:08:39
@ecobee my thermostat keeps cutting in and out when it it is trying to heat up the house in the morning. Does anyone else have this problem. It runs for about 2 minutes and the it shuts down. The face goes blank.
ecobee @ecobee
Reported 2020-12-24 10:05:12
@The_****in_Jack Sorry to hear you're having problems with an ecobee product. Please feel free to send me a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. Always happy to help!
ecobee @ecobee
Reported 2020-12-24 09:56:34
@mgadda It sounds like we need to take a look at your eco+ settings together! Please send me a direct message with your ecobee serial number, email address, and a description of when you noticed this problem. Always happy to help!
Jess @LaIndia2468
Reported 2020-12-23 14:46:48
@ecobee Hi I need help configuring my new ecobee 3 to use my aux/emergency heat only. I have an issue with the compressor on the reg heat. Please help
ecobee @ecobee
Reported 2020-12-22 09:05:19
@lunawire Thanks for reaching out! We're not reporting any issues over at @ecobeeStatus. Please send me a direct message with your ecobee serial number, email address, and a detailed description of the problem you're having. Always happy to help!
ecobee @ecobee
Reported 2020-12-22 09:03:59
@Vexing101 Let's take a closer look at this together. Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this integration issue. Always happy to help.
ecobee @ecobee
Reported 2020-12-22 08:59:37
@ITweetThingsTO Please send us a direct message with your ecobee serial number, email address, and a description of when you noticed the problem. Happy to take a closer look 🙂
I say things... @ITweetThingsTO
Reported 2020-12-21 20:21:58
@ecobee @gverlz Hey @ecobee did you get reports of this happening from more people? I think I had a similar issue.
ecobee @ecobee
Reported 2020-12-21 14:05:07
@gverlz Hmm, let's take a closer look at that together, Gary. Please send me a direct message with your ecobee serial number, email address, and a description of when you noticed this issue. Happy to log a ticket to get this fixed.
ecobee @ecobee
Reported 2020-12-21 14:02:46
@buzzki11 We're not reporting any issues over at @ecobeeStatus. Please feel free to send me a direct message with your ecobee serial number, email address, and a detailed description of the problem you're having. Always happy to help!
BuzzKill @buzzki11
Reported 2020-12-21 12:22:30
@ecobee Are services down this morning?
ecobee @ecobee
Reported 2020-12-21 08:53:26
@CodyDilyn Let's take a closer look at your settings together! Please send me a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem. Always happy to help.
ً @CodyDilyn
Reported 2020-12-21 00:30:02
The ecobee was set to 68. It said it was 67 in the house. I’m about to go to bed so I just knock it down to 67. The heat decides to kick on. What sense does that make
David Webb @DWebb1178
Reported 2020-12-20 11:05:50
@ecobee Problem solved. I talked with your tech support & determined it was furnace-related. Called HVAC repair & it was the pressure switch on the furnace. Fixed & working!! Thanks for the response.
ecobee @ecobee
Reported 2020-12-20 10:52:03
@ydogandjiev Hi! This could be caused if the Follow Me feature is enabled. Happy to take a closer look at the runtime logs. Please send me a direct message with your ecobee serial number, email address, ticket number, and timestamp of when you last noticed this issue. Happy to help!