Is ecobee down right now?
(latest update May 19, 2022)
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ecobee Problem Reports
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Brian Curtin @brian_curtin
Reported 2022-05-19 23:04:21
@wickman my Nest thermostat has been so useless lately, so i'm excited to naturally bring the house temp way down just in time for an ecobee to show up and take over
Andrew O'Hara @Andrew_OSU
Reported 2022-05-18 12:03:08
@eierund @ecobee I didn’t have much issue before but it’s nice that it is fully hidden. I have it trigger the hallway light on my Safe and Sound and it is very fast to register. Same in the home app.
ecobee @ecobee
Reported 2022-05-18 09:25:16
@ferbalestra Hi there! Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. The team is always happy to help with troubleshooting.
Jenesis 💖 JPEGirl @jenesisquoi
Reported 2022-05-17 23:13:31
@ecobee ty for the quick response and resolution of the issue
Adam Bodnar @ambodnar
Reported 2022-05-17 10:20:56
@verge @jp2e Never once had the Ecobee app issues you’re having. Sounds like a wifi problem.
Question, do you know which versions of previous gen of Ecobee will get the updated interface?
dan 'thoughtful grunge' seifert @dcseifert
Reported 2022-05-17 09:07:40
Of course it's less of an issue here since Ecobee already supports all the smart home platforms you might care about (Alexa, Google Home, HomeKit, SmartThings, etc)
Jason S ♋ 🇺🇸 @theluckyman
Reported 2022-05-17 09:05:40
How-To Fix Your PC: ecobee's New Smart Thermostat Monitors the Air You Breathe https://t.co/QoUJ2j0CT1 via @howtogeek https://t.co/2cuSgIbiIz
Omicron survivor @MaazAAbbasiMD
Reported 2022-05-16 20:15:46
@houstonf****ife @huera713 My ecobee keeps on setting it to 75 and I keep on bringing us down to 72. I don’t think I have it programmed right.
Sam Kessler #BLACKLIVESMATTER @SamFK
Reported 2022-05-16 11:51:39
@ecobee Gotcha.Not a problem. We had our whole control board updated when we installed our first of your systems, but now it should be pretty easy to replace those backplates, now that I think about it. Thanks for the info.
ecobee @ecobee
Reported 2022-05-13 09:28:44
@SirRyanWesley Hi Ryan! Let's take a closer look at your smart thermostat settings together. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem with temperature calibration.
Bryan Gulley @UXJester
Reported 2022-05-12 15:13:49
Ridiculous that cancelling @ecobee subscription triggered an order that requires me to call customer service. Worse they won't issue a refund and the call center is only capable of submitting a help desk ticket. 🤦♂️
Matt Cowger @mcowger
Reported 2022-05-11 22:47:05
Hey @ecobee - kudos to David from chat support. Ultimately I’m not sure we can solve the problem, but he was kind, patient, knowledgeable and did his best. A strongly positive interaction.
ecobee @ecobee
Reported 2022-05-11 11:13:15
@JohnACook Hi John! We're not reporting any issues over at @ecobeeStatus. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this connectivity problem. Always happy to help troubleshoot.
ecobee @ecobee
Reported 2022-05-09 09:27:50
@NewellBrittany Sorry to hear about the long hold time, Brittany. Please feel free to send us a direct message with your ecobee serial number and a detailed description of the problem you're having if you didn't get through. Always happy to chat via DM.
DunningKruller @DKruller
Reported 2022-05-07 13:58:16
Hey @ecobee , why is the workflow for turning on the furnace so bad in the app? Why make the user drill down into so many submenus and then give them the confusing and opaque choice between "auto" and "on"? How long will "on" be for? If I do it at the thermostat it at least asks!
Chris Morse @MorseCoad
Reported 2022-05-06 15:54:55
@ecobee That's the thing, it's working now indicating there was some sort of transient issue on your backend as the API was not updating correctly either. It seems to be updating in a more timely fashion now but the application is still fairly slow and stale to update.
ecobee @ecobee
Reported 2022-05-06 15:50:53
@MorseCoad Thanks for reaching out, Chris. Let's take a closer look at this connectivity issue together. Please send us a direct message with your ecobee serial number, email address, and a detailed description of any troubleshooting steps you have tried.
Chris Morse @MorseCoad
Reported 2022-05-06 07:08:29
@ecobee @ecobeeStatus Still no update from @ecobee on this. I ***ume servers are down or backed up but it would be nice to have support notify. The app is really worse than ever regarding this issue. I can't understand the difficulty in real time updates. Your Caching is not good.
Robert Gwiazdzinski @FlameMasterG
Reported 2022-05-03 15:59:05
@GhadeerShaaya @WyzeCam doesnt balance, i have ecobee, if we are not detected in the rooms we select, a/c turns up or down according to season to save energy. you decide which sensors it listens to during certain times of day. So at night only reads master and kids bedrooms and keeps those at set temp
ecobee @ecobee
Reported 2022-05-03 12:45:20
@ImMBaldwin Thanks for following up. Please send us a Twitter DM to confirm your email address and ecobee serial number, along with a brief description of when you first noticed this problem. Happy to look into this with you!
Phil Gastwirth @PhilGastwirth
Reported 2022-05-02 13:17:18
1/ Really hope today (3rd attempt) the Hvac tech can fix the issue. The 2nd one said it was the thermostat and so I replaced it with a ecobee and the same issue persisted and a new issue popped up. Ecobee support said it was the unit. I got a 3rd thermostat but I'm afraid to
Kurian M. Tharakan @KurianTharakan
Reported 2022-04-30 11:31:59
A smart home device that serves the environment and your wallet, Ecobee sets your home up for optimal comfort while cutting down your impact on the environment. @ecobee #sustainability
https://t.co/mXrV5d70VK
Patrick McNally @cycleanalyze
Reported 2022-04-28 09:11:53
@ecobee hi in the last two iOS betas the widget appears to be broken. Have deleted and reinstalled the app. https://t.co/QL6faZ0rYV
ecobee @ecobee
Reported 2022-04-28 07:51:44
@Yeri66374950 Sorry to hear you're having problems with Alexa Built-in, Yeri! Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem. Always happy to help.
Wirecutter Deals @WirecutterDeals
Reported 2022-04-27 09:24:09
Our runner-up pick for best smart thermostat, the Ecobee SmartThermostat with Voice Control 🌡 is down to $200 (from $250) https://t.co/WQxVjGVBvl Buy: https://t.co/YM11pknGxc
ecobee @ecobee
Reported 2022-04-25 16:26:12
@zombiecrush Let's take a closer look at your SmartSensors together, Jay. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you last noticed this temperature reading issue. Always happy to help!
Jay Jay 🇨🇦 @zombiecrush
Reported 2022-04-25 12:08:50
@ecobee Hi! I have 4 sensors, but they are off by a degree and a bit. How can I fix this?
Mark Vogel @mvogel4949
Reported 2022-04-22 22:02:08
@ecobee a huge shoutout to Allan in tech support. Call answered after a single ring. Amazing help on a Friday night. So impressed. Best customer service hands down. Thank you!
Trevor Godfrey @tgod288
Reported 2022-04-22 15:18:09
If you want to buy an @ecobee thermostat, don't. Cant even use Google home voice command to change the temperature as it gives an error. And they know about it, yet been an ongoing issue for many months. Not a Google problem BTW.
ecobee @ecobee
Reported 2022-04-22 13:13:02
@iSoodSamar Hi Samar! We're not reporting any issues over on our side. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you first noticed this problem. We're always happy to help.
Josh Dance @JoshDance
Reported 2022-04-22 12:27:41
@JaredMalcolm @wesbos @ecobee Heat pumps work down to -17 degrees F.
It's weird because 'it is cold outside, how can they get heat?'
But it is the same as your fridge. 'it is warm inside, how can they get cold?'
And if it gets colder than that, they almost always have backup electric heat strips built in!
Edouard Duplessis 🌐 😀 Happy @eduplessis
Reported 2022-04-22 10:36:57
@wesbos @ecobee Take any thermostat and go down the rabbit hole with home ***istant.
Wes Bos @wesbos
Reported 2022-04-22 10:21:01
@JustynARoy @ecobee We have this issue with our gas fireplace being by the thermostat, so the secondary sensor is great to not freeze the kids out
Chris Wawak @cwawak
Reported 2022-04-21 10:58:42
.@ecobee I had a decent HVAC contractor to service my AC. The tech had only bad stuff to say about @ecobee 'stats. He went so far to say the 'stat was broken - it wasn't, it was preventing startup via a short cycle timeout.
Why does this happen every time I have someone out?
ecobee @ecobee
Reported 2022-04-20 13:47:11
@mvaccaro84 Hi Mike! We're not reporting any issue over at @ecobeeStatus. Please send us a direct message with your ecobee serial number, email address, and router make and model number. We're always happy to help with troubleshooting.
Mike Vaccaro @mvaccaro84
Reported 2022-04-20 10:54:31
@ecobee are your servers down? My thermostat is properly connected to my wifi but hasn't been able to connect to https://t.co/pLT4YuEYeA this morning. First time it has happened to me in months.
AisleOne @AisleOne
Reported 2022-04-20 08:43:12
@ecobee Hi, I’m having an issue with one of my Thermostats where it’s connected to my WiFi but won’t connect to https://t.co/VYc7PZxe3Y. I’ve tried power cycle and that didn’t fix. Can someone help? Thanks.
Megan MacRae @megmactv
Reported 2022-04-19 02:10:16
And people wonder why I don't want to invest heavily in any home automation stuff that I can't run entirely from within my house.
"Just use an ecobee!" they say.
ecobee @ecobee
Reported 2022-04-18 13:12:02
@Wildcat_1 Sorry to hear you're having issues with the PEK. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem. The team is always here to help.
Zach Collier @zachcollier
Reported 2022-04-17 20:22:23
@siracusa ecobee tip for the future if/when you need it: Sometimes one of my ecobee thermostats will stop actually triggering the HVAC. Fix for me is to unplug the ecobee from its base, wait a minute, and reinsert it, triggering a new calibration. Then everything works again.
ecobee @ecobee
Reported 2022-04-14 17:38:37
@DuckingPeachy That doesn't sound right. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you last noticed this problem. We're always happy to help.
ecobee @ecobee
Reported 2022-04-14 17:37:47
@adamschoales That's not the experience we want you to have with SmartCamera, Adam. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you last noticed this problem. The team is always here to help.
Adam “captain eo” schoαles. 🇺🇦 @adamschoales
Reported 2022-04-14 12:42:06
We are using our @ecobee Smart Camera as a baby monitor these days, and we’re experiencing a weird issue with the night vision where it’ll randomly disable for long stretches.
Anyone else experiencing this?
Derek 💯 @dstiddypop43
Reported 2022-04-13 23:34:27
@JustAMomNamedMP I just figured out how to cool my place down, I bought a house with an ecobee thermostat 😣
Luna Lovegood @UrsaMajor603
Reported 2022-04-13 11:15:37
@siracusa love my ecobee but very bad HomeKit issue well described here: https://t.co/J0bCiBwUoc
Brandon Doyle @DoyleRealtor
Reported 2022-04-12 12:30:21
@AutomateYouLife Ecobee has the same issue, but my wife has been working from home for the past 2+ years so now we barely use the geofence anyways
ecobee @ecobee
Reported 2022-04-11 15:51:20
@jonlb79 Let's take a closer look at your eco+ settings together, Jon. Please send us a direct message with your ecobee serial number, email address, and a detailed description of when you noticed this problem. Always happy to help!
Tyler McMahon @watermcmahon
Reported 2022-04-05 11:58:18
@CAHiggins @shaylekann Exactly. When thermostats like Nest don’t allow the full inverter range of a heat pump (not always their fault) then comfort is an issue. Ecobee in our exp was good pre HP but we had to put in the manufacturer stat for the heat pump to get full range
Tyler McMahon @watermcmahon
Reported 2022-04-04 14:04:00
@shaylekann I think part of the issue is that Nest/Ecobee/etc don’t work as well with the best heat pumps also, which probably partly is the heat pump manufacturers, but the best heat pumps don’t work at their best with other thermostats, they lose some of their variable speed capacity
ecobee @ecobee
Reported 2022-04-04 12:48:33
@stockwatchtwit ****o,
Thank you for reaching out to ecobee support.
We have a firmware version for the resume schedule homekit issue. Can we push this firmware fix to your thermostat?
Please respond to this if you want us to proceed.
Kind Regards,
Manpreet
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