Is ecobee down right now?
(latest update October 23, 2020)
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Tara @TaraLndz
Reported 2020-10-20 23:09:16
@ecobee Don’t waste your time with Ecobee. I have two of them and one hasn’t worked in a long time. Technical support keeps giving me the run around. I have had a HVAC tech come out and check the unit and they stated it was a thermostat issue. Ecobee refuses to do anything.
🎃🦇🖤 @thatdeafbitchh
Reported 2020-10-19 17:06:33
If you have a problem with an #ecobee product, don’t call them, just tweet them: amazing customer service today and got my problem resolved!!!!!! Thank you @ecobee !!
ecobee @ecobee
Reported 2020-10-19 09:54:23
@Stephen_Springs Please send us a DM with your ecobee serial number, email address, and a detailed description of your issue. Always happy to help!
ecobee @ecobee
Reported 2020-10-19 09:53:04
@mommythenthree Sorry about the delay. Please send us a DM with your ecobee serial number, email address, and a description of your issue.
ecobee @ecobee
Reported 2020-10-19 09:41:58
@truist Sorry to hear about the delay. Please send us a DM with your ecobee serial number, email address, and a detailed description of your issue and we can take a closer look together.
ecobee @ecobee
Reported 2020-10-19 09:39:16
@bigelvis Sorry to hear about the delay. Please send us a DM with your ecobee serial number, email address, and a detailed description of your issue.
ecobee @ecobee
Reported 2020-10-19 09:38:20
@BrittonPatricia Sorry to hear about the delay, but I'm glad we were able to fix your error. Next time you have an issue, don’t hesitate to reach out and thank you for welcoming ecobee into your home.
idiot_girl @idiot_girl
Reported 2020-10-19 01:13:32
I do t know what to do anymore. This @ecobee thermostat is insane. It will leave the heat on for 5, 10, even 15 minutes longer than when it was turned down. Then kicks back on out of nowhere after a random number of minutes even tho the temp is set low
John Yaglenski 🚝 @levelbest
Reported 2020-10-17 15:41:20
@MissVickyW @googlenesthelp Same canned responses over and over. We’ll keep you posted, we’ll continue the conversation in DM but no results. I wish I had known all this before buying 4 in the last 3 months. $600+ down the drain. Meanwhile my electric company is offering free @ecobee thermostats.
ecobee @ecobee
Reported 2020-10-16 15:26:17
@acitymom Sorry about the delayed wait time. Please send us a DM with your ecobee serial number, email address, and a detailed description of your issue. Always happy to help!
Simon #JustShutupMan @simonhg
Reported 2020-10-14 23:14:35
I am not trying to beat down @Ecobee they are a ****ing thermostat but jesus someone there thought we need 2FA because heating and security or something
4/5
Simon #JustShutupMan @simonhg
Reported 2020-10-14 23:01:02
I am not trying to beat down @Ecobee after all they are a ****ing thermostat but jesus someone there thought we need 2FA because heating and and security so they turned it on without a thought to how to run it
John Yaglenski 🚝 @levelbest
Reported 2020-10-14 14:52:37
@ecobee do you have any bulk deals? I have four thermostats in my home. Upstairs, Downstairs & 2 split units that currently are on @googlenest - but they are having issues honoring their warranty and a very real WiFi chip or firmware issue causing devices to fail. Options?
Brendan Fosberry @brendanfosberry
Reported 2020-10-14 09:37:46
@ecobee It's already on latest. It seems to have resolved itself although at the time I tried restarting the app. It seems like it was a service -> thermostat sync issue
ecobee @ecobee
Reported 2020-10-13 09:40:48
@CineBenjamin I am sorry to hear about your experience with your ecobee. Please send us a DM with your serial number, email address, and a detailed description of your issue, so we can look into it together. Always happy to help!
Chad Clementson @cclementson
Reported 2020-10-12 14:16:43
@KBtheFirst The Ecobee can be controlled via voice. The 4 has Alexa built in. Just keep it in Auto mode and you don’t have to worry about switching modes. Plus you could put the app on your phone and fix it in case he messes it up touching it.
Human Alexas @HumanAlexas
Reported 2020-10-11 10:35:56
@JeffSchade3 @AlexaAutomotive @alexa99 @AmazonLab126 @Sonos @ecobee @Garmin @amazon More than a half million are named #Alexa, #Alexis, & #Alexia; all which trigger devices when saying their name.
@AlexaAutomotive @alexa99 @AmazonLab126 @amazon need to fix this problem they created & follow an ethical business model surrounding voice ***istants.
janie @j4n13
Reported 2020-10-09 11:11:15
@ecobee ****o! my ecobee won't stay on and keeps resetting. Can you help me figure out if it's a ecobee issue, or something I need to call a technician for?
Jen_K @Patent_ThisJK
Reported 2020-10-08 14:48:05
You brought a robot vacuum over here to get a floor plan. I told my family it’s be a problem the second you installed the EcoBee. Then loud noises were caused and a big catastrophe here, & you ran over to install your own p***word. Mom died as a result.
ecobee @ecobee
Reported 2020-10-08 09:38:51
@Tom_Dugan Hi Tom, please send us a DM with your ecobee serial number, email address, and a description of when you began to notice this issue.
ecobee @ecobee
Reported 2020-10-06 09:36:20
@_thesnaggle_ Please send us a DM with a description of the issue, your ecobee serial number, and email address. Always happy to help!
ecobee @ecobee
Reported 2020-10-06 09:35:01
@sachinbahal Hi Sachin, let's take a closer look together. Please send us a DM with your ecobee serial number, email address, and a description of when you began to notice this issue. Always happy to help!
Wirecutter Deals @WirecutterDeals
Reported 2020-10-05 14:14:57
A former pick from our guide to the best smart thermostat, the Ecobee4 Smart Thermostat + Extra Sensor ☀️🤖❄️ is down to $179 (from $220) https://t.co/nmeoUwxwHW Buy: https://t.co/liwOtR4PoP
Bill Johnson @BillJohnsonIndy
Reported 2020-10-05 09:25:51
@ecobee Hojlib@yahoo.com. 412882036246. I have emailed this and tweeted this all ready to no response. Issue is wiring appears correct but heat is on when thermostat says ac is on. https://t.co/AIarCxePct
ecobee @ecobee
Reported 2020-10-05 09:21:44
@BillJohnsonIndy Sorry to hear about this delay in response. Please DM us with your email, ecobee serial number, and a description of your issue, and we can look into it together. Always happy to help.
Scott Y @powdbyrice
Reported 2020-10-04 23:57:38
@ecobee Alexa has been down for 2 days on my smart t-stat. Can I reset her?
Greg Fountain 🏳️🌈 😷 🇺🇸 @biloxiboi
Reported 2020-10-04 16:26:15
@ecobee Is there an issue with the developer portal? Every time I enter my un and pw to obtain access to become a developer, it simply reloads the credentials page. I'm using this link: https://t.co/67zpyT7S0x
ecobee @ecobee
Reported 2020-10-04 14:36:50
@johntobin Let's take a closer look at that together, John. Please send me a direct message with your ecobee serial number, email address, and a description of when you last noticed this issue with Alexa Built-in. Happy to help troubleshoot!
ecobee @ecobee
Reported 2020-10-04 14:33:50
@JohnJBruchal Sorry about that, John! We're a little busy than usual. Please send me a direct message with your ecobee serial number, email address, and a description of the issue. Always happy to help!
ecobee @ecobee
Reported 2020-10-04 14:29:05
@SteveGalloNFL Hi Steve! That doesn't sound right. Please send us a direct message with your ecobee serial number, email address, and a description of when you last noticed this problem. Always happy to help!
Tammy Skinner Golden @TammyMichelle90
Reported 2020-10-03 18:13:30
@ecobee got a new phone and was trying to log in to my Ecobee app, but it tells me there’s a security issue with my account and p***word needs reset. I get the email to reset p***word, click on the link right away, and get “link expired” message. Very frustrated right now
Pîrvu Silviu-Gabriel @silverpsg
Reported 2020-10-03 16:20:06
@ecobee are the servers down for some reason? I cannot set up my Switch+
Windy City JayJ @evrthejetsetter
Reported 2020-10-02 13:46:59
@ecobee Tried that... same problem https://t.co/GCCgbYXrub
ecobee @ecobee
Reported 2020-10-02 13:37:20
@evrthejetsetter Hi Windy, please try updating your ecobee app to resolve this issue.
Steve Linthicum @slinthicum
Reported 2020-10-01 00:46:12
@gigastacey do a show on https://t.co/8CBff3QbZJ. I have a 10 TP-Link smart switches and plugs, and an Ecobee thermostat. In July I received $113 and in August $91 as a consequence of automatically shutting down devices during Ohm Hours. $ deposited directly into PayPal.
Chris McIntyre @Macnbaish
Reported 2020-09-30 21:36:40
@ecobeeStatus My api integration has never started working again since this outage.
John Yaglenski 🚝 @levelbest
Reported 2020-09-30 18:36:12
So I went thru the troubleshooting of 1 of my 4 @googlenest thermostats with support on Saturday. Wednesday night now and still no confirmation it’s is going to be replaced under warranty. Checking the web, this is a common problem. I’m starting to regret switching from @ecobee https://t.co/wWymroXdFZ
ecobee @ecobee
Reported 2020-09-30 16:19:12
@****auzi Sorry to hear about the heating issue with your thermostat. Please send us a DM with your ecobee serial number, email address, and a description of when you noticed the issue. Always happy to help!
ecobee @ecobee
Reported 2020-09-30 15:07:45
@searls That doesn't look right! Please send me a DM with your ecobee serial number, email address, and a description of when you started to notice this issue. Always happy to help!
Dave Robeson @drobeson
Reported 2020-09-30 10:35:49
@ecobee @CoreyConnors I’m having the same problem. Check your App Store reviews. You don’t need serial numbers and emails, it’s the app.
ecobee @ecobee
Reported 2020-09-30 08:54:33
@AeyVee Hi Anil, sorry about the long wait time. Please send me a DM with your ecobee serial number, email address, and a description of when you noticed this issue. Always happy to help!
Michael Bond @MWarnerB
Reported 2020-09-30 07:15:16
@ecobeeStatus My app will not open. Down again?
MH @eiztudn
Reported 2020-09-30 01:20:01
@ecobee is my sensor broken? It keeps saying that the playroom is occupied with or without anybody in it. This can’t be normal. This has been super annoying because during sleep it seems that it keeps looking at the wrong sensor (playroom), my guess because of eco+. https://t.co/T7mbv34q3d
Aaron Mahler @halfpress
Reported 2020-09-28 14:09:00
Thinking the Ecobee app has some ios14 issues, maybe. :) Was sliding the temp down to 72, but it wasn’t showing me my selection as I did it. Upon release, it asked how long I wanted to keep the new range of 148-155 degrees F active. Uh… how about never?
ecobee @ecobee
Reported 2020-09-28 09:08:52
@embrais That is not the experience we want you to have! Please send me a direct message with your ecobee serial number, email address, and a description of when you noticed this issue. Always happy to help.
ecobee @ecobee
Reported 2020-09-25 10:22:27
@Chase_flinn Please send a direct message with your ecobee serial number and a detailed description of when you noticed this issue. Always happy to help!
Billy York @SCAutomation
Reported 2020-09-25 09:02:09
@ems_wes @countrycloudboy @jandreacola @AdamGrossTX @ecobee @pzerger homekit is the problem, the brains being isy is the key. check this guys blog on it https://t.co/9qzaF84bby
im about to get my pool on the same system as my lights through the ISY integration with ELK products. short of going professional crestron theres no better option imo
Wes Kroesbergen @ems_wes
Reported 2020-09-25 08:49:40
@SCAutomation @countrycloudboy @jandreacola @AdamGrossTX @ecobee @pzerger I’ve personally made a decision years ago not to use *any* Google products in smart home, and with the recent leak snafus with Alexa, I’m down to just HomeKit.
ecobee @ecobee
Reported 2020-09-25 08:33:27
@softwaregorebot That doesn't look right! Please send me a direct message with your ecobee serial number, email address, and a description of when you noticed this issue. Always happy. to help!
Billy York @SCAutomation
Reported 2020-09-24 20:48:57
@ems_wes @ecobee I actually want to get some ecobees but how does that solve my current problem? I need humidity control when it's cooler but more humid outside.