Is ecobee down right now?
(latest update October 02, 2022)
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ecobee Problem Reports
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ecobee @ecobee
Reported 2022-09-29 11:37:35
@GM152007 Hi Gary, I'm sorry to hear that. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue, with your preferred callback number and we can arrange a callback for you. Always happy to help!
ecobee @ecobee
Reported 2022-09-29 11:35:01
@TragicHero628 Hi Daniel, please let us know if we can ***ist you over the phone or over direct message. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue. Always happy to help!
Ben @bwoodworth
Reported 2022-09-28 13:17:48
@ozskier @skiingrogge @ecobee Nice! I mean, crappy, but an easy fix I hope!
Ben @bwoodworth
Reported 2022-09-27 13:02:22
@skiingrogge @ozskier @ecobee Have had an ecobee for over 3 years. Have never had a problem. Love that the new ones work really well with HomeKit and Siri. I think you might have a wiring or HVAC problem.
ecobee @ecobee
Reported 2022-09-27 11:32:37
@rdsimpson That's not the experience we want you to have, Simpson. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having or the previous case number. Happy to look into this with you.
JanetScoopRedx @JanetScoopRedux
Reported 2022-09-27 02:26:51
genuinely starting to hate my ecobee thermosat. If it worked hte way it was supposed to, it wouldn't be a problem
ecobee @ecobee
Reported 2022-09-21 17:42:48
@PointeYazmin Hi Yazmin! The registration, would not cause the ecobee to lose power or reboot. Let's take a closer look at your ecobee settings together. Please send us a direct message with your ecobee serial number, email address, and a description of the issue. Always happy to help!
ecobee @ecobee
Reported 2022-09-20 11:25:34
@MaverickCode Hi Scott, that's not the experience we want you to have. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. Happy to look into this with you.
ecobee @ecobee
Reported 2022-09-20 11:23:36
@MaverickCode Hi Scott, that's not the experience we want you to have, Scott. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having. Happy to look into this with you.
ecobee @ecobee
Reported 2022-09-19 18:45:28
@justindalton73 That's not the experience we want you to have, Justin. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue you're having or the previous case number. Happy to look into this with you.
ecobee @ecobee
Reported 2022-09-19 15:05:51
@robertsirc Hi Robert! It sounds like you might need some help with your ecobee settings. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue. Always happy to help.
ecobee @ecobee
Reported 2022-09-16 14:20:34
@MaverickCode ****o Scott, we apologize for the inconvenience that this may have caused you. We had a brief outage yesterday that might have caused a delay on the ecobee app. The issue has now been fixed. You can view our server status at: https://t.co/qmbxPwPHS3 .
Seeping iN @CPngN
Reported 2022-09-16 12:07:27
@ecobeeStatus It's broken for me today, was fine yesterday! :(
Luis E. Aguilar @20tibbygt06
Reported 2022-09-15 21:11:55
I've been running a smart home on SmartThings for years. Now they gonna start shutting down services that I use in October. I still don't have any idea what will and will not work. Def my EcoBee set-up gonna stop.
I guess it's finally time to look at Hubitat or Home ***istant.
dan seifert @dcseifert
Reported 2022-09-15 19:38:09
@davezatz i’m not sure if that’s an ecobee thing or a third party siri thing, but wouldn’t surprise me if it’s a mix of both with the latter being the bigger part of the problem
Chris @TheBigLoweski
Reported 2022-09-15 00:11:43
@jkbckr @BrandonButch My ecobee thermostat knows when prices are up/down and the best time to run and not run
robronanea @robronanea
Reported 2022-09-14 17:15:35
@ecobee one of my units stopped being connected to wifi and won't re-connect via iPhone or manual setup. Is something broken on your end? Please advise asap.
robronanea @robronanea
Reported 2022-09-14 17:04:39
@ecobeeStatus one of my units stopped being connected to wifi and won't connect via iPhone or manual setup. Is something broken on your end? Please advise asap.
ecobee @ecobee
Reported 2022-09-13 10:48:02
@ryanmcd92 Hi Ryan,
Thank you for reaching out to ecobee Support!
I'm sorry that you are facing an issue with your ecobee setup! Can you describe us the issue you are facing when installing your ecobee? How do they not work? Is it also possible to send us wiring images of your ecobee unit?
Ryan @ryanmcd92
Reported 2022-09-13 02:48:31
when I hook up my new smart thermostat, I’ve tried 5 different damn ones, they NEVER WORK! When I replace it back with my old honeywell, it works no problem. And its the same wires, the correct spot and everything. I’ve tried @googlenest twice, @ecobee , and now a @honeywell T5
Jeremiah Rags @jeremiahrags
Reported 2022-09-12 13:43:40
@jhenry347 @ecobee @Apple @Google I haven’t had issue with Apple’s HomeKit per se or the @ecobee software.
Quality control and logistics from ecobee though has been the driving factor in this experience over the weekend.
Customer service has been solid however even though I wish I didn’t need to call.
ecobee @ecobee
Reported 2022-09-12 12:59:52
@rocinantefool Hi there! Let's take a closer look at your ecobee settings together. Please send us a direct message with your ecobee serial number, email address, and a detailed description of the issue. Always happy to help!
ecobee @ecobee
Reported 2022-09-12 12:24:43
@jeremiahrags Hi Jeremiah! Let's take a closer look at your ecobee settings together. Please send us a direct message with your ecobee serial number, email address, a detailed description of the issue, and any troubleshooting steps you have tried. Always happy to help!
ecobee @ecobee
Reported 2022-09-08 18:34:38
@robertocalleja Hi Robert! Thanks for reaching us, we can ***ist you in English. Please send us a direct message with your ecobee serial number, email address, a detailed description of the issue, and any troubleshooting steps you have tried. Always happy to help!
Thomaz.pdf ⚡️🔋 🤖 🇨🇦 🇺🇦 @Orangetilt
Reported 2022-09-08 14:10:47
@beestat_io @ecobee @SantoroSystems I *THINK* I found it.
Will bring this down to 10°C, leave everything else unchanged and see what it does. https://t.co/attFsUKeo9
cabbey 💉💉💉➕😷 @cabbey
Reported 2022-09-08 11:58:43
@ecobee I spent an hour and a half on the phone with your support yesterday doing that. Problem isn’t on my side, the rate plan isn’t available in your systems.
Dr. Bobby J. @RealestBobbyJ
Reported 2022-09-07 19:17:10
@JoeSilverman7 Mine are off now. They were on before because it seemed like a good idea, and it wasn't a problem until they became "locked." That's only supposed to happen if you accepted an incentive from the electric company, which I didn't. A fact ecobee eventually acknowledged was a bug.
Coal Miner's Son @former_timeline
Reported 2022-09-06 23:33:39
@ChristinaPushaw @ClayTravis @alexpigeon There are also remote kill switches in new electric cars. I believe there is legislation all new cars must have them but a certain year. Even if you can charge them they can shut them down just like the @ecobee thermostats.
TrumpGal @TrumpGal12
Reported 2022-09-06 22:46:33
Hopefully he has an Ecobee that can be remotely shut down
Will @WordsFromWill
Reported 2022-09-06 22:35:23
@Just_Jen_09 @GavinNewsom Love my Ecobee.
Only problem with 70 this time of year is the melting windows in the mornings. 😂
ecobee @ecobee
Reported 2022-09-05 15:18:44
@jonchapman Hi Jon! We're sorry for the inconvenience, our team is aware of the issue and is still working on a fix to solve this. Please send us a direct message with your ecobee serial number, email address, phone model, and ecobee app version. Always happy to help.
ecobee @ecobee
Reported 2022-09-05 14:56:20
@BrianneMillerrr I'm sorry to hear about the experience that you are having. Please send us a direct message with your ecobee serial number, your full name and email address, home address for account verification and a detailed description of the problem you're having. We're always here to help.
Volsiz News @Volsiz_news
Reported 2022-09-03 21:55:50
Is Ecobee down 9/3/2022. Why Ecobee is not working today? Whats up with Ecobee now?
#Ecobee #EcobeeDown
https://t.co/2oLrqzRkLv
safetymann @safetymann
Reported 2022-09-03 18:51:43
@ecobee app store recent reviews. Four out of six are one star. Yet they shove forced enablement of eco+ down our throats. Or your app is bricked. Big brother at its worst. Hand over control of your thermostat to your utility co. #fail https://t.co/2csI1yxOGF
Mike Grossman @mikegrossman
Reported 2022-09-02 03:24:51
@Tif****ist12 It can be a real pain in the ***... it could be an issue with your actual nest or google account if you used either to create the account before they merged. I'm a relentless IT guy and it wasn't worth the h***le. +1 for the ecobee.
🐟 Fisch Outa Water 🐟 @BradFis61304622
Reported 2022-09-02 00:02:25
@Tif****ist12 I bet it's a wiring problem. I had an Ecobee and if you didn't get the wiring correct you are gonna be uncomfortable.
DogMaster🇺🇸 @ShibaDog2022
Reported 2022-09-01 23:24:11
@schoolbussy @WadeTMorris @DenverChannel @jaclynreporting Just disconnect it from your router and reset the damn thing.
Lots of ways to get around an ecobee.
It's not even that great of a thermostat, so replacing it is not a problem.
syntyr - Operation Hammer Down @syntyr
Reported 2022-09-01 14:24:37
@Lead_Flinger Just buy your own stuff. I have 2 Ecobee smart thermostats and I control what temp is set. The key is I didn't sign up with my energy provider to give me free crap with the caveat they have hooks in it. READ THE CONTRACT. Problem is most of these people can't change a lightbulb.
ToniRae @RadicalLeft562
Reported 2022-09-01 09:23:40
@beestat_io @ecobee Nope. That’s not the issue.
ecobee @ecobee
Reported 2022-08-31 16:22:38
@QualityFrog I'm sorry to hear about the experience that you are having, Ben. Please send us a DM with your ecobee serial number, your full name, and email address, home address for account verification, and we will be happy to look into this notification issue that you are experiencing.
ecobee @ecobee
Reported 2022-08-29 17:41:53
@beachgrlatty That's definitely not the experience we want you to have. Please send us a direct message with your ecobee serial number, your full name and email address and we will look into the issue for you. We're always here to help.
ecobee @ecobee
Reported 2022-08-29 17:30:27
@Jhlee1286 I'm sorry to hear about the issue that you are having. Please send us a direct message with your ecobee serial number, your full name and email address, and home address for account verification. We're always here to help.
ecobee @ecobee
Reported 2022-08-29 17:13:32
@HashtagCyber I'm sorry to hear about the issue with your Alexa voice commands. Please send us a direct message with your ecobee serial number, your full name and email address, and a detailed description of the problem you're having. We're always here to help.
AnneSchwartz @KillerAssClown
Reported 2022-08-27 14:26:53
@ecobee Is your service down? My ecobee is off and unresponsive. Getting hot in here.
Peter Pappas @Pgpappas
Reported 2022-08-25 11:00:33
@SilverHammer00 @YouTube I have a similar problem. In my case I have one HomePod mini + 7 Ecobee Premium thermostats that HomeKit sees as HomePods. Of these 7, at least one of them gets stuck in the Configuring mode. Not always the same one. When this happens Siri and intercom do not work. https://t.co/jUjjU1yz3R
Abigail Jo 👑✌️ @Abijo1988
Reported 2022-08-22 17:36:58
@GirlOnAHippo We have an ecobee and we love it! This is the second one we have owned, bought another house… In 5 years we’ve never had an issue with with one
TRSHeating @TRSHeating
Reported 2022-08-19 15:26:06
We can help with that!
Install, repair and maintenance is no problem for us so you can sit back, relax and do the things you enjoy.
#HVAC #hvactechnician #hvacservice #heating #hvacrepair #cooling #hvacquality #hvacmaintenance #SupportLocal #EcobeeSmartThermostat https://t.co/4GK9zwZTM6
ecobee @ecobee
Reported 2022-08-18 15:30:54
@chrisaroz ****o Chris,
I'm sorry to hear that you are experiencing this issue with your ecobee thermostat! In order to inspect further, can we get your name, email and home address as registered on your ecobee to start with. Can you also confirm a time frame on when this occurred?
- Kit
𝒜dam 𝒮cheinberg @sethadam1
Reported 2022-08-17 20:36:46
@ecobee I really hope this is all a service issue, because we called the fire department and had several trucks here, complete with a HAZMAT guy to test the air quality because of this. https://t.co/sGru7QLdfZ
ecobee @ecobee
Reported 2022-08-16 10:28:43
@FeeFm1017 Sorry to hear that. Let's take a closer look at that together, Fee. Please send us a direct message with your ecobee serial number, email address, and a picture of the broken pins. Always happy to help.
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