Reported 2022-09-27 21:40:14
@Eastlink You can't convince me that they don't have some type of interface that tells them what internet is out. I've reported to the outage website numerous times and it still hasn't been updated that they've been notified about the outage at my address. We deserve a rebate on wifi.
Reported 2022-09-27 20:21:28
@EastlinkSupport What is the support for cable/internet/phone customers without service? A bonus top up for those of us on the map that indicate not problem when there is a problem? @Eastlink myself & neighbours have indicated the problem dozens of times. You should be aware by now https://t.co/wQW6tEr03Q
janet kser @JanetKser
Reported 2022-09-27 19:44:34
@Colddudeh @Eastlink Communication from Eastlink of any kind would be appreciated, ie how many residents are still without service, what areas are down specifically, estimated time of restoration
Paul Sheridan @ItsPaulSheridan
Reported 2022-09-27 19:31:38
@redrockpe @Eastlink In the middle of Charlottetown. Same problem. What is the timeline for getting this sorted Eastlink?
Paul Sheridan @ItsPaulSheridan
Reported 2022-09-27 19:27:00
@Eastlink In central Charlottetown, PE. Internet has been down since this morning. It was working fine before that. What is going on?
Adrian Wilson @AdrianW123
Reported 2022-09-27 19:16:37
A++ to @CBC radio for hurricane coverage down here in Cape Breton. A lifeline. A D- to Eastlink, and no, yez DIDN'T do a great job (your opinion) and we've still got almost nothing.
Chris Hine @_Wolverhine_
Reported 2022-09-27 19:09:44
@EastlinkSupport so when are your services coming back? I was told after 40 minutes that someone was on it. Also to check the website. Which says I have no issue.
Felix Croc @felix_croc
Reported 2022-09-27 18:48:49
Eastlink just called and said "everything is fine! Your problem is fixed!"
Guess what, it wasn't
Robert Snell @robertsnell
Reported 2022-09-27 17:48:33
@heretodestroy @Eastlink @EastlinkSupport I think they’ve gone with “this **** is rough, and will fix it as soon as we can”.
Daniel Steele @redrockpe
Reported 2022-09-27 17:16:31
@Eastlink Checked address, no outages. Called number talked to someone and they said Charlottetown is a system wide outage. I haven't saw an Eastlink truck anywhere yet. Power 24 hours now and no service. Any timeline for this, hard to work and do school with no internet
Val Cantelo @vlc00168
Reported 2022-09-27 14:07:28
@Eastlink I live in Timberlea; very little damage in my area. My power has been back on for almost 72 hrs now and still now internet. I did reboot, unplugged modem and powered up again. I put my address in your svc & outage site answer same every time. I have to pay for mobile data :-(
Janet Bell @salvagepro
Reported 2022-09-27 13:12:25
@EastlinkSupport Wondering what is going on around Somerset street Dartmouth? No trees or lines down … no service since Saturday?
Reported 2022-09-27 13:05:03
@EastlinkSupport @Eastlink Thank you- any possibility of the outage map reflecting actual outages? Instead of the map looking like everything is in service.
Reported 2022-09-27 13:02:46
Out to tell us everything appears normal and is operating as is should be. 0.2mps down and .08mps up does not even load simple web pages. What’s truly disappointing is there are no alternative internet options in my area, and @Eastlink has a full on monopoly on internet (3)
Reported 2022-09-27 12:53:40
@Eastlink How many times am I going to need to submit my outage to the site until you guys are notified. This is getting out of hand. Every internet service has ALL their customers up and running but Eastlink.
Steve Pitcher @stevencpitcher
Reported 2022-09-27 12:34:28
Hey @Eastlink @EastlinkSupport your automated phone reporting tool doesn’t appear to actually report anything. Called back today to talk to someone. They had no idea we have a service issue. I reported it yesterday. Might want to check on that. Bell is somehow looking attractive.
Reported 2022-09-27 12:14:10
@Eastlink No updates whatsoever. I've reported my internet being down since Sunday and haven't heard anything. Rebooted numerous times. We're in the dark about all this and it's very annoying. Some people need their internet to do their job. The least you could do is give updates. Smfh.
Jeff Smith @TheComicHunter
Reported 2022-09-27 11:25:53
It appears Eastlink is down in Charlottetown.
Kaly ❄️ @Tizzard99
Reported 2022-09-27 11:21:57
I am fuming at that fact I rescheduled my whole morning because eastlink said they’d be there to fix the wifi between ‘8:30am & 12pm’, AND NEVER ****ING SHOWED UP
Dennis Arsenault @speakergeek
Reported 2022-09-27 11:17:40
@NealGillis @mudlanegoldens My mother has a landline with Eastlink, with Life Alert on the line, and it has been down since Saturday morning, with zero indication on when it will be fixed.
Kim Kennedy 👩🏻🦰🍀 @KiminHalifax
Reported 2022-09-27 10:33:16
Hey @Eastlink - DO BETTER!!
THIS IS RIDICULOUS!! You want customers to call about outages, but your CSRs are rude and useless! Told not to bother calling, we know there’s an outage. How do you expect ppl to work without your service!? #fixit #bellworks #telusworks
Reported 2022-09-27 10:31:07
@Eastlink is the same tweet you’ve already tweeted out before not helping us at all. the trouble shooting problem saying you’re in my area has been like that since SATURDAY, you’ve not given any communication to the slightest or have even handled this in a respectable manor, thanks eastink
Reported 2022-09-27 08:44:11
@Eastlink @EastlinkSupport 2/2 I am calling at 9:30 on a Tues within your hours but youre not available Your website says that you know about our outage. Your automated system says you know about my outage Neither say an estimated time of repair . You need to learn to communicate better #nocustomerservice
Sharon Murray @shayronatweets
Reported 2022-09-27 08:13:03
Our internet is finally back! We’re with City Wide, which apparently uses @Eastlink lines. How are other people on the peninsula doing?
Stephanie Lummis @stephanielummis
Reported 2022-09-27 08:11:44
@EastlinkSupport Please share an update on when service might be restored. Your website outage reports by address are incorrect. And we've all unplugged and reset our equipment. It's on you.
Greg Beaulieu @Greg_Beau
Reported 2022-09-27 07:04:33
More @eastlink woes - overnight both wired internet and cable went down. Cable box is displaying “hunt” which I’ve never seen before. So far cellular data is still working.
Fat Apollo @realfatapollo
Reported 2022-09-27 07:04:00
Hey @EastlinkSupport just a heads up that internet is down on Victoria road in Dartmouth. Thanks!
Kenneth Braedley @KBraedley
Reported 2022-09-27 07:02:32
@MeteoMarsh @EastlinkSupport @Eastlink I'm still waiting for my credit from Rogers for the national outage they had a month ago. They tell me it's coming, but I haven't seen it yet.
Meteo Marsh @MeteoMarsh
Reported 2022-09-27 06:44:13
@EastlinkSupport @Eastlink What is going on? Your CEO is talking -publicly- about the resilience of your network and the lessons you’ve learned from Dorian, yet internet (and related services) remain down throughout HRM? I hope there will be some credits applied for those afct’d
Mitch Laurence @jivoochi
Reported 2022-09-27 04:03:58
@EastlinkSupport It's understandable that service has been down given the storm, however, it would be a good gesture to credit people's bills for the days they were effected.
Tessa McInnis @TessaMcInnis
Reported 2022-09-26 23:30:37
@Eastlink I have checked, says no outage but there is. So I have also left a voicemail twice. Can the map be updated?
Reported 2022-09-26 23:02:29
@Tim_Bousquet When do you expect to have your power restored? According to NSP? As bad as they are, at least they throw a date at us to look forward to. Eastlink won’t even acknowledge a problem in many cases. Not that it makes loss of power any better. Hope it comes on soon.
Reported 2022-09-26 21:09:41
@Eastlink We just got power back in the New Glasgow area within the past hour but we don't have internet or TV yet. The outage map says that there's no interruptions and I've tried reseting/unplugging everything and nothing yet, any updates would be great.
David Pan @DaweiPan
Reported 2022-09-26 20:36:55
@Eastlink Same thing here tried unplugging, still not working. Power just back today. The strange thing is the home security system is working. If I use cell phone with data, then I still can remote control the security penal. 😆 not sure whether it’s a wifi issue
Derek Simmons 🇨🇦 @DGSimmons
Reported 2022-09-26 20:19:50
@Eastlink I totally understand that, but when my son has internet access on Andover Street through Eastlink and I'm on Lethbridge Ave in Dartmouth, logically I would ***ume that we should have access because it is just a short distance down the Waverley Rd. There are no trees down. 1/2
Karen Neves 🇨🇦 @karenneves
Reported 2022-09-26 18:39:08
Residents of Stanley Park apartments, if you have @Eastlink home internet is it up and running? #NSStorm #hurricane #hurricanefiona #fiona #outage #outages
Reported 2022-09-26 18:38:47
@Eastlink Credits for outage days so we can pay our data bills on cell phones?
Reported 2022-09-26 18:06:22
@Brenn****lenWx @Eastlink I’m in the same boat as you. It says there is no outage here, but I called it in and unplugged my wireless modem a few times.
Commissioner Miner @fanCRTCProfling
Reported 2022-09-26 16:13:10
@privacylawyer Good on your friend!
Yup, been following eastlink, areas getting power back since yesterday report having Net up or down (one or the other). If it's down when power comes back they want u to call in.
So, your area is good. Lucky you. ;)
David T.S. Fraser @privacylawyer
Reported 2022-09-26 16:10:07
@fanCRTCProfling A friend dropped off a (very loud) generator. Internet works when I plug in my Eastlink modem and my router. No probs with Eastlink. It's the lack of power that's an issue. My corner of the world: https://t.co/2Fq32VbPj8
Reported 2022-09-26 15:16:22
@EastlinkSupport Given the number of customers indicating that service went out *after* the worst of the storm, why not give a more clear indication as to the cause and the work being done to fix it? These blanket statements are just annoying your customers and forcing more calls you don’t need.
Pamela Gaines @netgaines
Reported 2022-09-26 15:02:49
@EastlinkSupport Eastlink power outage map still shows Interruption…! so On cellular. Unplug and re-plug periodically but no joy yet. data usage is nicely frozen to usage ~ the time when you put this notice up. Happy for that! Re-***ess tues, if ⬇️ data stays frozen, right?
Reported 2022-09-26 13:56:14
is cell service STILL down from fiona? I can't even check my messages
anyone else on eastlink can't make calls?
Francis Lefort @fortguy27
Reported 2022-09-26 13:45:19
@Brenn****lenWx @Eastlink Same situation down the road by Micmac tavern. Power a k Sat AM..no cable or Internet.
Reported 2022-09-26 13:26:03
@EastlinkSupport Outage map has not been accurate since Sept 23. Customer service disconnected from me in an abrupt way when I was talking to them between 12-1230. Is there an accurate picture of the outages? https://t.co/wcwIZAFivp
Reported 2022-09-26 12:53:50
@EastlinkSupport outage map says i have internet when I don’t and your customer care line hangs up on anyone that calls
Roy Baker @JudasRoy
Reported 2022-09-26 12:52:34
@EastlinkSupport Hi there ! Question for you , am I able to make additional payments on my phone tab to pay down the phone balance ? And if so how do I do that. Thank you !
Reported 2022-09-26 12:24:17
@Eastlink 10 Locks...no issue...but we have an issue.
Reported 2022-09-26 12:23:05
@Eastlink been calling since 8AM Sat morning. Someone did call us back which was awesome however it was at 1AM Sun morning so we weren't awake. I joined twitter to get an update cause when I put in my address it says we don't have an outage. Based on comments we aren't the only ones.
Reported 2022-09-26 12:06:03
Hey @Eastlink - why does your website instruct residents to call about outages to then wait an hour on hold to be told “there’s outages”? We are fortunate to have power but that was highly infuriating. Could you not post outage areas so people know you know? #Fionahurricane