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(latest update January 30, 2023)

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Citizen Elle @Citizen_Elle
Reported 2023-01-30 11:11:38
@bookingcom Thanks you. Your credit control team not responding to us. We have taken over a property that has an unpaid debt by a previous owner. This debt issue has progressed to court & beyond. But we are unable to advertise as the credit team wonāt release the property.Pls help!

Sadhbh O'Sullivan @sadhbhosullivan
Reported 2023-01-30 10:17:37
@bookingcom you send me a discount code valid until 30 January and when I tried to use it today (30 January) it says itās expired? Can you fix this please

Coque @coque
Reported 2023-01-30 08:17:01
@bookingcom Customer reference: 40-321062629; SWISS AIRLINES (Booking Reference: OMZLTQ) flight LO5419 from WRO to ZRH was delayed 2+ hours, making connecting flight LX018 from ZRH to EWR on December 16, 2022 impossible. Issue me a full refund for $2,575 USD.

Claire Thain @ClaireThain8
Reported 2023-01-30 06:20:42
@bookingcom This is where the issue is. I havenāt got a PIN number or a reservation number because I didnāt make a booking. Iāve spoken to the hotel and they have confirmed it was booked by yourselves in my name. I have emailed so many times bank statement as requested but still no refund

Marc White @MarcWhite0
Reported 2023-01-30 04:35:44
@bookingcom hi i have dmāed you about a problem I have had with your app but Iāve not had a reply and itās been like 5 days

Sam Thomas šš¦šŗšŗšøš¬š§šŖšŗ @samthom82
Reported 2023-01-30 03:56:15
@bookingcom @vanbadham Why donāt you contact her? Why should she have to waste her time and money to fix your mistake?

ā¼absā¼ @abspreece
Reported 2023-01-30 00:07:49
@bookingcom I need to make an urgent complaint about a recent booking. Iāve been trying to resolve a problem through your customer service chat with terrible response time and no progress. I am a level 3 member and should be receiving priority service. Can you respond to me ASAP?

Lou Poo @abca71ce597c448
Reported 2023-01-29 23:53:08
@bookingcom @vanbadham That reply made @bookingcom look even worse. Placating people doesnāt help. Solving the problem you caused does

Fishmonger0603 @fishmonger0603
Reported 2023-01-29 23:31:16
@vanbadham @bookingcom I use them constantly for years never had a problem - seems like an isolated problem amplified by a very big mouth

Ruth Montiel Arias @RuthMontielA
Reported 2023-01-29 22:45:57
We spoke with a @bookingcom representative and he told us that without problem they would send a cancellation email to the hotel but today on the website you put this. https://t.co/MdHwyVcpBJ

Noel Casey @NCaseyChemist
Reported 2023-01-29 22:39:09
@maggie_grac3 @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-29 22:38:48
@salman_merc @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-29 22:38:04
@FatherOfCharity @bookingcom @AerLingus @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

it_is_pete. @TruckiPete
Reported 2023-01-29 22:22:19
@vanbadham @bookingcom I've always used https://t.co/8YQXKmfUAG, never ever had a problem. Always been great in my experience. Sorry you had a bad experience.

Nathan Gunn @Tahoeaussie
Reported 2023-01-29 20:39:10
@vanbadham @bookingcom So an entry is made to the airline system with a ticketing time limit. If itās not ticketed by that time, the airline will auto cancel it. So to answer the point, it would appear in your FF account whilst still not ticketed. The problem is with the Seller not completing ticketing

Jakmarant @Jakmarant
Reported 2023-01-29 19:43:16
@MGRANT65 @evanfins @vanbadham @bookingcom I thought it was an interesting comment. You just need a cup of tea and a lie down. š

Noel Casey @NCaseyChemist
Reported 2023-01-29 17:59:55
@ShipsInP0RT @vanbadham @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Annie Rob @ShipsInP0RT
Reported 2023-01-29 17:30:32
@vanbadham @bookingcom I didnt realise they did flight bookings. I've used them a lot for intn'l accom bookings & fortunately have had very +ve experiences including managing lots of cancellations of bookings when covid shut down our planned holiday a couple years ago. Sorry you've had a bad experience

Lemonsherbertllama @Lemonsherbertl1
Reported 2023-01-29 16:16:50
@bookingcom @mcmal01 @vanbadham Pity the dedicated team didn't resolve the issue before this brand damaging thread!

@vanbadham@mastodon.social @vanbadham
Reported 2023-01-29 16:00:20
@bookingcom Absolutely not good enough - especially when I spent AN HOUR on various phone calls to your ādedicated teamā yesterday and yet a promised email explaining how my āescalated issueā was progressing never arrived. Seems like Iām not the only one your company have screwed around.

Steve Blume @SteveBlumeSEC
Reported 2023-01-29 15:15:56
@Melanieakroyd @wellspringarts1 @rsv947 @vanbadham @bookingcom As opposed to āconfirmation of the bookingā. Airlines issue tickets only when payment to them has been made by the agent making the booking - but then send the e-ticket directly to the end customer. Miss that step & you have no ābookingā. A trap for unwary players . . .

C @maggie_grac3
Reported 2023-01-29 15:08:23
@bookingcom claiming that they havenāt been notified that all Flybe flights cancelledā¦. Global news that the firm has gone into administration! Default response that makes no sense (not even addressed to the correct customer). Come on, issue a coordinated response to this issue! https://t.co/OY8NTQSHLk

Happy Health Professional @NotAgai95160538
Reported 2023-01-29 13:39:00
@sciencesquirrel @vanbadham @bookingcom Have had the same with a different international airline, most frustrating part, customer service officer could not understand why it would be a problem if they didnāt change it.

kathie stanšš¦šŗ @kaff30
Reported 2023-01-29 13:28:05
@vanbadham @bookingcom I had an issue when our accommodation was double booked. We (4 of us) had to find another motel and purchase 2 more rooms. It took 6 months, but I eventually got a refund

Noel Casey @NCaseyChemist
Reported 2023-01-29 13:26:49
@bookingcom @akshay0032 @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-29 13:26:45
@akshay0032 @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-29 10:47:11
@glen_keogh @flybe @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Imran. Fakhi @FakhiImran
Reported 2023-01-29 09:46:16
@bookingcom i also messaged the property in the morning today unfortunately i have received no response from them on this. I have checked with my bank also there is no problem with my credit card.

Kayleigh @itskayleighann
Reported 2023-01-29 09:18:38
@learo_ @bookingcom I have this problem too! https://t.co/YMujnE6nWW say speak to Flybe but Flybe say to go through who you booked it with š¤¦š»āāļø

Noel Casey @NCaseyChemist
Reported 2023-01-29 08:57:32
@vanbadham @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-29 08:57:15
@vanbadham @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

George Paul @GeorgiusAU
Reported 2023-01-29 07:36:30
@bookingcom @vanbadham Not a good answer https://t.co/aUAJqNYVhj Why donāt you contact your own company? Take responsibility and fix your mistake.

Steve P @SteveP85131060
Reported 2023-01-29 06:30:10
@vanbadham @bookingcom The worst thing with all these mobs is the CS after a **** up!! **** ups happen when itās followed by **** CS I amplifies the problem

markeemark @markeemark73
Reported 2023-01-29 06:18:19
@vanbadham @bookingcom Fully understand that you have had a bad experience. I have booked 40 -50 times with https://t.co/ad9gOSG6sJ and never had an issue. And have booked directly with hotels and had issues, so it can unfortunately happen both ways . Hopefully they will resolve for you

ļ¼”ļ½ļ½ļ½ļ½
ļ½ļ½ļ½ļ½ āļø š ā®ļø @MsBeeton
Reported 2023-01-29 06:02:40
@indie_charm @bookingcom This is why I didn't go through them when I booked our hotels for a March trip. Their price was going to be the same but I'd end up giving a 3rd party my details if I went through them and wouldn't be able to deal directly with the hotel if there was an issue, seemed like a risk

Steve Blume @SteveBlumeSEC
Reported 2023-01-29 05:37:52
@rsv947 @vanbadham @bookingcom With all agents for flights & you have no booking unless you have confirmation & ticket. Unfortunate outcome, but seems a misunderstanding by you on how it works? Iāve used https://t.co/KwEpsSRmH8 over many years without problem.

Stephen John Senn @stephensenn
Reported 2023-01-29 04:58:31
@bookingcom Thanks the issue has now been helpfully resolved

NatalieGreen @NatalieGreen
Reported 2023-01-29 04:18:08
@vanbadham @bookingcom Iāve booked with them extensively and not one problem

jac @jaccccc
Reported 2023-01-29 04:11:53
@janecastles @vanbadham @bookingcom I still use them because Iāve never had a bad experience with accomodation, though I do tend to confirm all bookings directly.
Similarly, Iāve had horrifying experiences in Ubers/taxis and I canāt understand why anyone uses them, but it all comes down to personal experience

Corby šŗš¦š®šŖ @ShaneEBoy848
Reported 2023-01-29 02:28:46
@_ValODonovan @bookingcom I've used Booking. com for business and personal accommodation for years and this is the first time I had a problem but they're totally failing to deal with it. They used to be only hotels but now they're letting private accommodation scammers advertise on it

Prince.&.The.Pervert.Podcast @ohreallytruly
Reported 2023-01-29 00:52:56
@vanbadham I had a similar issue with @bookingcom in Oct last year, but for a hotel room that my partner booked when I got stuck in Vic and needed to find accommodation that wasnāt flooded out.
He booked and paid ⦠but booking didnāt pay the hotel.
Luckily there still was a room available.

sumit bhandari @sumitbh51806943
Reported 2023-01-28 23:24:27
@bookingcom is this some kind of joke OR What. You have provided 3 numbers to approach you but none of them works . 1 no. Starts with +442039 this is not Indian number 2. Starts with +91 1171 no matter what option we choose it doesnāt work, 3 no. Starts with 8888 same issue.

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:32:56
@learo_ @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:32:53
@RPurkis @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:32:49
@rajshekar2105 @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:32:39
@learo_ @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:32:35
@cs10mackem @bookingcom To paraphraseĀ @VanillaIceĀ &Ā #iceicebaby
If there is aĀ #GotogateĀ problem, Yo,Ā #ClaesTellmanĀ #EtraveliĀ will solve it! Check out his details while Claes &Ā @EtraveliĀ Management Team resolve it.
Claes Tellman
+46(0)703996281
claes.tellman@etraveligroup.com
https://t.co/AeU1HGHB90

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:31:08
@cs10mackem @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:31:05
@learo_ @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Noel Casey @NCaseyChemist
Reported 2023-01-28 15:30:58
@rajshekar2105 @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.
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