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(latest update May 26, 2022)
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Booking.com Problem Reports
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NEELAM MAHAJAN SINGH PROF. JOURNALIST, SOLICITOR @neelamsinghLLB
Reported 2022-05-26 09:58:42
This shady joint of Gurdev Singh Bhatia, AMAR INN, Lajpat Nagar II, New Delhi is SHUT DOWN because they are not given the licence. Shame on them for cheating customers @ArvindKejriwal @MCD_Delhi @BJP @makemytrip @goibibo @YatraOfficial @bookingcom @agoda @TOIDelhi @htdelhi https://t.co/Gtc6AN0G0T
Eugene Brennan @EugenesDIYDen
Reported 2022-05-26 09:12:27
@bookingcom What causes the issue where a CVC isn't accepted (it generates an error) when an advance payment is made?
R Y A N 🤴🏽 @RAndersonn_
Reported 2022-05-26 04:34:57
@bookingcom I keep getting email's that i have new messages but cannot view the message in the email, app or online. How do i fix this? https://t.co/NeHowIXDAG
Karim Woolfolk @bodydesignbykw
Reported 2022-05-25 23:04:20
@bookingcom wow !! Amazing customer support ?? Still on hold since 11 am to resolve 1 single issue ????? Wow 😯 https://t.co/oYtw9YGn8z
Mike Koester @koester75
Reported 2022-05-25 22:45:52
@bookingcom you guys after 2 hours on the phone trying to fix a problem. You have charged my credit card for 4 nights when I’m only booked 3!!! I will never use you again! You’ve beat me out of money for the last time !!!!
Alyssa Farrar @AFarrar6714
Reported 2022-05-25 21:24:31
When your vacation is on the verge of being ruined thanks to the incompetence of @bookingcom and the unwillingness of @SAS to help correct the issue that is clearly their fault😡😡 wonder if @united or
@AmericanAir can save this trip?!
Alyssa Farrar @AFarrar6714
Reported 2022-05-25 21:20:51
When your vacation is on the verge of being ruined thanks to the incompetence of @bookingcom and the unwillingness of @SAS to help correct the issue that is clearly their fault😡😡 wonder if @UnitedAirlines_ or @AmericanAir can save this trip?!
RARE - India @rareindia
Reported 2022-05-25 21:06:48
@shivya @bookingcom The industry is still slumbering. It is still not their problem. Infact the way they are looking at it is slightly skewed. They want non-radical and benign solutions that does not effect their business, to a problem that is urgent and global.
Jide Ladipo @JideDGreat
Reported 2022-05-25 21:03:48
@gummag @bookingcom I recently made a flight on https://t.co/ppCdY67myT and I have a problem receving the email for the flight receipt. Can I get to talk to someone please? There is no way I can reach anyone via your chat or telphone channels without a PIN code and a booking number.
Sywak @_sywak_
Reported 2022-05-25 19:59:57
I want to caution everyone to avoid using @bookingcom for hotels. I had no problem with my @hopper or @KAYAK hotels but booking dot com recommended a hotel that didn’t provide fresh towels, linens, housekeeping, trash services & had dirty sheets & a dirty carpet when we arrived.
dhanepud @dhanepud
Reported 2022-05-25 17:33:33
@bookingcom struggling with a booking issue for a stay that starts tomorrow. You are not even honouring what is mentioned in your own booking confirmation. Have been long loving customer but feels terrible now.
Zack Young @ThisIsZackYoung
Reported 2022-05-25 17:30:27
@bookingcom you give reward credit via wallet, yet when I try and use it — it doesn’t work. Now wasted so much of my time. What is the issue here? https://t.co/jHvBSCB9Sy
Prometheus @Prometheus9489
Reported 2022-05-25 17:08:01
@JudyRollinson @bookingcom Just FYI the issue is not technically @bookingcom - it is their third party GoToGate. @bookingcom needs to STOP WORKING WITH THEM and CEO Mathias Hedlund needs to be investigated.
Claire Keegan @KeegzDoesComedy
Reported 2022-05-25 16:46:22
Hey @bookingcom - congrats on amending our booking without our consent, leaving us arriving in Cork tomorrow with nowhere for our 9mo baby to sleep for the night. Then hanging up on my husband when he asked you to fix it. TOP SERVICE.
Peer Stritzinger @peerstr
Reported 2022-05-25 16:45:03
@Tripadvisor @bookingcom But why no one seems to be looking at UX at Tripadvisor? They seem to be on autopilot. If anyone has a cool idea how to rate restaurants: there is a market to disrupt here. Curation might work here like Mic****in guide (BTW their app is quite broken + few listings) 🧶
Peer Stritzinger @peerstr
Reported 2022-05-25 16:37:22
@Tripadvisor Besides that restaurant rating of users seems to be broken fundamentally. People are just too different in what they are looking for. Why does it work better for hotels e.g. on @bookingcom ? What makes restaurant user ratings so bogus?🧶
Prometheus @Prometheus9489
Reported 2022-05-25 16:12:25
@GoToGateAre**** @Skyscanner @KAYAK @ABTAtravel I am so glad that this page exists. My heart has been racing due to anger and stress from GoToGate for the last 24 hours. I’ve needed a SIMPLE RESPONSE to a SIMPLE issue that THEY created for 2 MONTHS.
@bookingcom NEEDS TO STOP WORKING WITH THEM AS WELL
zoviserio @lordzordak
Reported 2022-05-25 15:59:26
@bookingcom I have a problem for last booking and there is no answer more than 24 hours.
Saurabh Sahu @junkestbond
Reported 2022-05-25 12:31:47
@bookingcom @Booking booking # 3842975757. customer support has confirmed issue is at ur end n u'll communicate to the property. Property management is denying any communication from @bookingcom n not honouring terms of booking. Urgent action needed
AOC @AOC_Security
Reported 2022-05-25 11:20:08
@MeanLin1 @bookingcom That #hotel is also on every other booking site. Photo search comes back to Nona's Bali. Google Maps shows almost identical locations. Possible name change? Have your team walked down the lane towards the 2nd site? https://t.co/s1dzT2T9ou
SerhatTepe @mserhattepe
Reported 2022-05-25 09:44:52
@bookingcom @AlpayPasha I did reservation at 16 th may res number 2371360535 for apartment in capetown for 5 nights. When i pay it total amount was 561$. they charged me 829$. Even though owner of apartment said to me they had same mistake my next customer and try to solve it. Please resolve my problem
Laura Alejandra @lauraacordero
Reported 2022-05-25 08:40:01
@bookingcom YO, what are you going to do to fix your security loop hole where a hotel asks to see your booking email, notes down your PIN, logs in as you and cancels your reservation. I can’t even leave a review on the property now let alone get a refund. Dodgy AF.
Eugene Ch. Borter @eugeneborter
Reported 2022-05-25 08:22:26
@bookingcom Hi ! I have an issue with a guest, your hotline don't understand the situation and want to charge me for commissions (booking canceled). Fyi, the guest booked for 6 and came with more than 6 people in my accommodation. Can Paris office can call me ? Thanks
Jane Doe @ilske1980
Reported 2022-05-25 07:44:56
@bookingcom i have a question about a booking. It says this is the price for 4people, and then when i scroll down it says. The price of a room (cabin in this case) is for 2p extra charges will be made! So what is it then.. for 4 or for 2
Srikant Das @TheMightyDas
Reported 2022-05-25 04:26:01
@bookingcom Still waiting for response @bookingcom - I have sent the details almost a week ago via DM - the issue is pending from 1 month
SunflowerSpacecakesBaked @SunflowerSCbake
Reported 2022-05-24 20:05:26
@bookingcom i got some of money but not all. The real issue is a customer had to reach out over multiple platforms and many weeks to get some services I been with them since 2009 but no more…..
Junaid @abrownlad
Reported 2022-05-24 19:34:03
Sorry but call centres in India need to be shut down.
British customers deserve British people with British manners.
These guys are totally lost and clueless - spent an entire hour on the phone and wanted to bang my head against the wall. @bookingcom
R A G H A D 🇯🇴🍎🕊 @RaghadMalkawi8
Reported 2022-05-24 12:53:09
@WaselElamin @bookingcom Really !! Strange i’m always booking but i did’t have problem like this before
Wasel Gaafer Elamin @WaselElamin
Reported 2022-05-24 12:42:31
When i solved my problem after 3 hours looking for the HIDDEN HOTEL, I informed @bookingcom about the situation they requested the HIDDEN HOTEL address and i provided to them! Then they clearly DISAPPEARED! case closed I can't follow up! No response to any thing! NEVER AGAIN.
2/2
Refiloe Matsaung Hope @refiloehopeMats
Reported 2022-05-24 11:26:26
@EconomicsMoghel @2022AFRICA @bookingcom I have been booking they just refunded me but the problem I have to book again they gonna refund me in 7 days
Howard Jenkins @JenkinsHowardj
Reported 2022-05-24 08:01:28
@bookingcom you have cancelled our hotel booking for 6 rooms on 11-13 June for our wedding guests. The hotel has no vacancies and told you this but you failed to update your system so you accepted our booking only to cancel at the last moment. You need to fix this! #incompetent
Owen Davis @obiwaninhk
Reported 2022-05-24 06:13:30
@bookingcom I have booked a hotel in Lisbon and a free taxi from airport to hotel on arrival is included. Despite several email exchanges with customer service this issue is unresolved, I have not been sent, or can find in my confirmation any taxi link for this. Frustrating
Buyer Beware @BuyerBewareGB
Reported 2022-05-24 05:01:29
@bookingcom @DanuDxb When we had a problem with a fraudulent listing on https://t.co/ef1dMlOiGO, we found it impossible to get through to anyone who had an ounce of intelligence https://t.co/d6oK0PlwEv #Stupid #Clueless #CustomerService https://t.co/XS4LKL0jHT
trekconmigo @trekconmigo
Reported 2022-05-24 01:24:06
@bookingcom your customer service is appalling. Genius Level 3 customer who had a terrible safety problem at hotel recently and you were completely absent and unconcerned. Offered me $19.26 as compensation. My life worth at least $19.27. Shameful. All future bookings cancelled.
Margaret Quigley @mhquig
Reported 2022-05-23 21:16:10
@PleasantKenobi @bookingcom Lol that they’re saying on Twitter they’ll reach out- I was just told by 4 reps on similar issue that they’re refusing to
Damián Parrino @dparrino
Reported 2022-05-23 20:03:36
@bookingcom customer experience is a disaster! they offer a "free airport taxi" with my hotel reservation, but when I tried to book the taxi their website gives an error and nobody solves my issue. They keep jumping from "hotel team" to "taxi team", avoiding a real solution.
0000 @eyeSOhateTWTRR
Reported 2022-05-23 18:12:42
@bookingcom
This is going to sound pretty racist but honestly is there anyone there that is an American speaks AMERICAN English & can help me resolve an issue? I respect your diversity but when it comes to communication it's becoming a barrier
The Dentbags @Dentbags
Reported 2022-05-23 15:00:33
@bookingcom will never use you again and I urge others not too.Had a booking cancelled due to being double booked. Re booked another place and just had a message to say they have cancelled due to double booking.Our trip is in 2 days& customer service put the phone down on me!
Fluckysan 🍯 @Fluckysan
Reported 2022-05-23 14:07:22
Hey @bookingcom :)
Your website is currently broken on selecting the Credit Card type (no option), so I cannot pay my reservation https://t.co/eIVFd61Hlt
HASHTAGQUEEN @arbormala
Reported 2022-05-23 13:24:36
@CawoodTony @PleasantKenobi @bookingcom Honestly, my experience with booking as both a host and a guest has been excellent.
They provide a great choice for customers and a steady stream of clients for partners. In case there is any friction they usually make an effort to mediate the issue.
PJ Akira @AkiraSakura2
Reported 2022-05-23 12:42:59
@bookingcom trying to book but your stupid website is broken as it won’t show the list of card type. Fix it! Or get your lazy IT team off their bottoms to fix it. https://t.co/OUARYY0Ock
Alexandra Hill @amhill1310
Reported 2022-05-23 12:38:56
Right then @bookingcom, @HolidayInn are saying it’s your fault I’m down £370 so someone needs to start making refunds before this goes to the news because I’m absolutely sick to death of trying to chase my money that you shouldn’t have taken!
عبدالكريم جبر | Abdulkareem Jabr @AbdulkareemJabr
Reported 2022-05-23 12:36:12
@HiltonGardenInn one of the worst experience to book in this hotel with @bookingcom both are throwing the issue to the other and we are welcome to be on the street as per your cancelation of the paid reservation just before arrival. What a shame?
charles @bigdaddy22
Reported 2022-05-23 10:10:59
@PleasantKenobi @bookingcom Issue is, when you put in your dates & go to the next page, your dates change. Happened to me 2 wks ago. I’m stuck with cancel & no show fees x3. Still waiting on @bookingcom to resolve. Got 7 more dates to book, if no help in next 2 days, those are going elsewhere.
Plastic @RishoJk
Reported 2022-05-23 09:24:06
@bookingcom Why am I getting spammed by messages of overdue invoices for guests who never confirmed their booking and subsequently never showed up? Can you fix this please
Papa @PapaMittendrin
Reported 2022-05-23 05:37:50
A clogged toilet
A broken toilet
Dirty mattresses
Butts everywhere
Broken door handles
...
Complained. No reply for over 4 weeks.
Called today. After 20 minutes: "10 percent can be refunded".
@bookingcom
You love the legal process, don't you?
Linda Daly @linda2012daly
Reported 2022-05-23 01:06:09
@nocchi_susanna @AerLingus I had this problem with a company in Spain, @bookingcom did not carry out their due diligience and failed to highlight that online check-in was made requirement where we needed to upload our ID and our Signatures 😲
Rachel @_Fashionably_L8
Reported 2022-05-23 00:23:02
@bookingcom been at this resort less than 10 hours with a toilet full of dirty water, broken AC, and a dead roach in the "clean" bathroom. Had to move rooms at 11pm due to leaking gross toilet, plus customer service at @GrandSirenisRM has been awful. Leaving ASAP in the morning! https://t.co/aLycvevTxw
Pranav @scotstotz
Reported 2022-05-22 23:08:22
@itsjueun @bookingcom Did your issue get resolved?
Duygu Ece Kumbasar @dr_kumbasar
Reported 2022-05-22 07:59:50
@bookingcom I am unable to cancel a reservation on your system which I already got a text from the hotel a month ago - as unconfirmed due to a card issue.
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