Is ATG Tickets currently down? Live Status and Outage Reports

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Alison Louise @alisonlouise94

Reported 2021-10-21 06:46:47

I swear I'd have better luck getting a private audience with the Queen than speaking to an actual person at @ATGTICKETS. Finally recieved a credit note from an issue raised on the 12th of AUGUST, just tried to use it and apparently "this voucher cannot be matched." Seriously?!

Tinky T-shirt @Tanya47239905

Reported 2021-10-20 14:54:05

@ATGTICKETS your customer service is terrible! We have been waiting for you to respond on an issue we reported 4 weeks ago where payment for 3 tickets was taken and no booking confirmation was ever made. We have missed the show and £170 out of pocket. What are you going to do?

Christipher Rule @Crule23

Reported 2021-10-20 10:23:54

@ATGTICKETS hi. I'm due at Manchester tonight at the opera house to watch Grease. It says my alloted entry time is 1800 my train doesnt get me into Manchester until 1830. Is this a problem?

Angela Davidson @angiemcc84

Reported 2021-10-19 13:11:03

@millie_scarlet @ATGTICKETS Didn’t realise the scale of the issue until I took to twitter!

Linda Bond @lindycarpo

Reported 2021-10-18 11:21:30

I don't know what it takes for @ATGTICKETS to send me my tickets for #strictlyballroom on Friday night, despite taking my cash in March! Endless emails & 50 minutes on hold this aft & I'm no further on. They're letting us all down @keviclifton! What godawful customer service. https://t.co/znnYhq3D7w

Patricia Cawthorne @PatsyCawth

Reported 2021-10-18 09:02:42

I’m also fuming at the atrocious service from @ATGTICKETS!!! Have been trying to book ballet tickets for x2 months. Same treatment as you on the phone & x 2 emails, oldest sent 2-months ago are still unanswered! What’s your complaints process @ATGTICKETS?

Lauren Downes @Downes_Bro

Reported 2021-10-18 07:35:30

ABSOLUTELY FUMING! This long to get through to @ATGTICKETS and they put the phone down!!!!! https://t.co/0PdsBB1dDx

Rebecca Dakin @rebecca__dakin

Reported 2021-10-17 05:47:21

⚠️ @ATGTICKETS @TheLionKing we are booked on the 2.30 showing and our e ticket attachment won’t open. Can anyone help please? It’s our birthday treat and I have travelled down from Nottingham with my little girl. We will both be so upset if we can’t get in 🙏🏽

The Ring Boxing Club @Theringest1910

Reported 2021-10-16 13:13:44

@ATGTICKETS Your company is ridiculous. I have tried to contact you concerning tix for 'The Shark is Broken' on Thursday the 21st, no reply, and your terms and conditions completely compromise an expected set of values. Utterly disappointed. £350 purchase, never again!

Katie Rose @the_loop_line

Reported 2021-10-16 06:10:49

@ATGTICKETS My daughter and her friend (both 15) have tickets for Wicked tonight but no proof of age, will there be a problem accessing the performance?

Paul Davies-Picton @PDiddyLive

Reported 2021-10-14 12:00:22

@Mariabarrick @ATGTICKETS I’ve no issue with a wait but I think 2 hours to book 2 tickets is a bit much! Annoyingly it’s the only way I can book so I have no choice! 😠

Matt Melia @DocMelia

Reported 2021-10-14 09:24:10

@Ambtheatre @ATGTICKETS I have been trying for weeks to contact you re. rebooking for The Shark is Broken #TheSharkIsBroken in London. I cannot ever get hold of you on the phone and no one responds to emails. How do I get in touch?

Conor Hunt @conor_hunt

Reported 2021-10-13 12:32:59

I'm SO excited to be joining the @ATGTICKETS team next month as the Creative Learning Producer for the West End, working across 10 West End Theatres, creating creative learning initiatives and working to break down access barriers! Let's go 💪🎉 https://t.co/tgSPbcjYta

samantha mitchell @sammymitch87

Reported 2021-10-13 06:44:43

@ATGTICKETS the worst customer service I’ve ever experienced!!! Still not resolved my problem. I get one reply from someone then they close my case when it hasn’t been resolved!! The worst customer service ever!!!!

OlwenMcG @olwenmcg

Reported 2021-10-12 11:08:43

Trying to get a response from @ATGTICKETS is beyond frustrating.They don't respond to their own help messaging system & I have been holding for 19 minutes so far on the 5th time I have phoned them. I made a mistake and there doesn't seem to be a way to get ATG's help to fix it.

Nicky B @NiHawker

Reported 2021-10-12 09:28:55

@ATGTICKETS can someone please help resolve my tickets issue. Phone lines are not being answered after over an hours wait each time and your email system to customer service is laughable! I want a refund! 😡😡

Yvette @Yvette64079034

Reported 2021-10-12 09:17:05

@ATGTICKETS I have sent DM as I have a problem. My account is locked and I want to book further tickets today.

**Anna-Marie** @Ive_3_sons

Reported 2021-10-11 17:18:53

@STEVE_MK_ @EleftheriaElpis @ATGTICKETS @MKTheatre I'm done with having to prove my vaccination status and theres no way I'd do a test just to gain entry. I dont get it when I see interviews and people are saying "oh its no issue showing my p*** on my phone".... Thats not a society I want to live in!

Terry Morris @TheMightyCrow

Reported 2021-10-11 09:57:46

@ATGTICKETS Afternoon. Is there a problem with your website as log on but cannot find the tickets bought for OMD in November. Cheers.

**Anna-Marie** @Ive_3_sons

Reported 2021-10-11 02:45:46

@EleftheriaElpis @ATGTICKETS Coercive policies to enforce people to take the vaccine...... My issue is its personal choice but its also nobodies business whether you've had the vaccine or not and to prevent normal everyday activities until you prove you've had it amounts to nothing more than 'control'

SྂUྂSྂAྂNྂTྂAྂ MྂAྂHྂAྂTྂAྂ @SUSANTA39976177

Reported 2021-10-10 09:41:06

@DonnaGrieves @ATGTICKETS It really feels bad how your account has been locked I had same issue not until I was recommended to @Lanpartylife and he got it fixed today hit him up and be happy again

Katrina Phillips @Caledonnia

Reported 2021-10-10 07:01:28

@ATGTICKETS what a fantastic service. We missed a show as ETickets hadn’t arrived but when I raised as an issue it was resolved within 24hrs and I was issued with a gift voucher for whole amount to be used over next 12 months 👏👏👏 great customer service

Chantelle Nicholson @Chantel07145393

Reported 2021-10-09 16:04:47

@ATGTICKETS Issue still hasn't been resolved. Shocking

Russell Durkin @Durkspurks

Reported 2021-10-08 11:28:56

@ATGTICKETS Trying to resolve a voucher issue [21525222] with ATG customer services since mid August and spending 1 hour in telephone queue. Appalling service times and lack of response. Can they really say they support performing arts?

MANCHESTER THEATRICAL @MANCTHEATRICAL

Reported 2021-10-08 05:36:23

Casting has just been released for the delayed @osmondsmusical Appearing @PalaceAndOpera 9-13 August 2022. With all the hits: CRAZY HORSES, LOVE ME FOR A REASON, GOING HOME, DOWN BY THE LAZY RIVER - you are gunna’ re-live their 70’s back catalogue in style. Tickets @ATGTICKETS https://t.co/e8VhJRyHmM

MANCHESTER THEATRICAL @MANCTHEATRICAL

Reported 2021-10-07 09:50:54

@MANCTHEATRICAL Cannot wait to report back on the UK touring Premier of @bedknobsonstage - We have heard great things from our theatre review colleagues down south who ‘BOBBED ALONG’ to see it last month! You can catch the show @PalaceAndOpera from Oct 19-25 2022 @ATGTICKETS https://t.co/CJjUGgff83

franz.villar @franz_villar

Reported 2021-10-07 06:20:17

@ATGTICKETS trying to get through to get tickets for the shark is broken on hold for over an hour for the second day. Needn't book an access ticket how can I get through or are your phone lines broken

franz.villar @franz_villar

Reported 2021-10-07 06:16:14

@Ambtheatre hi have been on hold with atg tickets for over an hour to try and get tickets for the shark is broken and still holding. I need to book an access tcket. How do i do this as this sis the 2nd day of holding for over an hour

Julia Evola @EvolaJulia

Reported 2021-10-06 03:24:44

@ATGTICKETS Me too. Promised a call back last Sunday to resolve my issue. It’s now Wednesday!!!!!

Michelle Giles @micheygiles87x

Reported 2021-10-05 11:28:39

@ATGTICKETS @ATGTICKETS Problem with your phone line too? Been on hold an hour now! 🤬

Jack Horsfall @JackHorsfall11

Reported 2021-10-05 09:23:13

@ATGTICKETS I brought Jimmy carrs new book as part of the show at the palace theatre on the 3rd Oct. There was an issue with delivery so they were not given out. Will these be posted out?

stokiemummie @stokiemummyJ

Reported 2021-10-05 07:14:11

@ATGTICKETS hi mother in law is trying to get tickets for pantomime offer 2-1, regent Stoke on trent, being on phone for 1 1/2 hours and can’t get through, she’s had no problem before gets them every year thanks

Richard @Deanzzie

Reported 2021-10-05 06:21:44

@ATGTICKETS Are you having a issue with your phone lines too? I've spent over a hour on hold twice. https://t.co/xiR32TQK0d

Karen @Whiskers1002

Reported 2021-10-05 06:15:41

@ATGTICKETS Is there a problem with the phone lines too??

🅰️nthony @Anthonyje29

Reported 2021-10-05 06:08:42

@ATGTICKETS Hi I need help with an issue any chance you could help please

Ryan @Oxigin

Reported 2021-10-05 05:29:25

@Sedjie @ATGTICKETS Having the same issue (trying to book for the same show). Even tried random post codes to see if it was just our road...its not..

Treetop Flyers @treetopflyers

Reported 2021-10-04 10:04:41

@GriffoMedia @ATGTICKETS I had the same problem! Very poor from @ATGTICKETS

Sarah @StageySarah

Reported 2021-10-04 07:50:09

@Nataliealana87 Google atg tickets log in and click the sign in page. Scroll down to foot of page and "manage account". It should list them all there.

⫩ WestCountryWonderMary ⫩ @malardy

Reported 2021-10-04 07:19:23

@ATGTICKETS @BristolHipp countdown to atg member sales for @JosephMusical was counting down to 10am today, but when 10am arrived, all I got was this. Can anyone help? Will tickets be presale for atg before general sale on 6th Oct? https://t.co/3WxQjhmsRj

Paul Griffiths @GriffoMedia

Reported 2021-10-03 13:42:46

@ATGTICKETS I am trying to reach out to you about a problem with our family tickets for a forthcoming event. Spent hours on the phone trying to get through to you and no email reply… please can you help? #atg #atgtickets

Paul Griffiths @GriffoMedia

Reported 2021-10-03 13:41:29

@ATGTICKETS I am trying to reach out to you about a problem with our tonight’s for a forthcoming event. Spent hours on the phone trying to get through to you and no email reply… please can you help?

Maria Mcwilliams @MKFrainMaria

Reported 2021-10-03 10:09:04

@ATGTICKETS seems to be a problem booking tickets for Jersey Boys through the O2 campaign. Won’t let me check out due to delivery problem! Box office closed!

Dom @DomENStar

Reported 2021-10-03 08:11:42

@DMTWestEnd @ATGTICKETS @LWTheatres @NimaxTheatres would you consider this? It’s a problem that has dramatically escalated since reopening post #coronavirus and is making some audiences frankly uncomfortable to sit in.

Derek Dunham @DerekDunham

Reported 2021-10-02 21:52:45

@ATGTICKETS I’ve been waiting for weeks for a response to my request. Is there a number I can call? I had an issue with your website and need to exchange tickets before the performance sells out!

Jennifer Edwards @Jenni18922359

Reported 2021-10-02 16:36:59

@ATGTICKETS I emailed you over my missing theatre card, and was told a new one would be sent out and please allow 28 days for it to reach me, it still hasn't arrived, I emailed again over this issue over 10 days ago and still haven't heard back

David Mcleod @david_d_mcleod

Reported 2021-10-02 05:38:33

@ATGTICKETS got an email about a rescheduled Les Mis Glasgow show. The Link to exchange tickets doesn’t work or the site is down. Any help?

Marion Watts @MariONfrLondON

Reported 2021-10-01 16:20:42

@thecinechic @ATGTICKETS Yep! Had the same problem. Very frustrating. Waste of time!

Paul Griffiths @GriffoMedia

Reported 2021-10-01 14:50:44

@ATGTICKETS I am trying to reach out to you about a problem with our tonight’s for a forthcoming event. Spent hours on the phone trying to get through to you and no email reply… please can you help?

Xebh @Xebhi_

Reported 2021-10-01 12:39:09

@ATGTICKETS please fix your customer service. It's absolutely ridiculous.

sun☀️ @nitrosun7

Reported 2021-10-01 11:20:44

🤔Is @ATGTICKETS system being a bit strange or just my computer’s issue? It shows “no show today” on every Monday in the booking system, but you can actually still click in and purchase a Monday ticket?? So is there a show on Monday or not???👀👀 #PrimaFaciePlay

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