Is Adobe Creative Cloud down right now?
(latest update May 21, 2022)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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ConcertSocks | Neil McElmon @NeilMcElmon
Reported 2022-05-20 17:51:03
@AdobeCare Appears it might have been a file corruption of some kind.
I started over from scratch rebuilding everything over and it seems to have eliminated whatever issue I was encountering.
Thanks for your help
OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays @gffcontwitch
Reported 2022-05-20 17:05:21
@AdobeCare interesting, it imports video files much better faster and easier in admin mode and does not crash 🤔
ConcertSocks | Neil McElmon @NeilMcElmon
Reported 2022-05-20 16:43:07
@AdobeCare Just tried both and unfortunately neither method seems to have resolved the issue
JuVenturing @JuVenturing
Reported 2022-05-20 14:15:09
@SchoolOfMotion @tkurkoski @AdobeCare @ianinmotion @sternfx @adobemax @_flomotion_ @premiere_gal Thank you! I watched that the other day. It was very helpful in helping me understand masks, but it didn't cover adding masks to effects which I didn't know I needed, but was the resolution to my issue
RAZ ON F1 @razonf1
Reported 2022-05-20 10:59:57
@AdobeCare Glitches:
I am aware of the glitches if anyone knows a fix please tell me?
RAZ ON F1 @razonf1
Reported 2022-05-20 10:29:34
@AdobeCare I use elements 22 for both. One issue fixed one left.
Watch this so u can see.
https://t.co/XRrpb8V4Yu
DNPWWSP @dnpwwsp
Reported 2022-05-20 10:00:49
@AdobeCare Hi, thanks for joining in. I don’t have problems at the moment (beside an incompatibility with CrashPlan I gave up trying to fix and use a workaround to prevent sync corruption).
I was referring to past Lightroom updates. I reported those issues already @ https://t.co/Q87taOeCMo
Ulin @dhyulin
Reported 2022-05-20 06:18:33
ssd capacity is only 512 GB, so been keeping my files on a cloud drive this whole time. the problem is that the wifi connection in my boarding house sucks. even worse, when i try to reopen my old files from adobe cc, it keeps loading for hrs. that's keeping me having 0 progress🤡
Ian Davenport @iangeek
Reported 2022-05-20 04:32:02
@AdobeCare Switching to a different wifi connection resolved the issue, although no firewall rules etc. So no idea.. maybe something cached? I'll keep an eye on it, but can workaround for now
JuVenturing @JuVenturing
Reported 2022-05-19 20:58:27
@AdobeCare Thank You. I have seen that but it wasn't what I needed. The AMAZING @IanInMotion just showed me how to resolve the issue in the Composition Options in Keylight
Kevin Monahan @kev_mon
Reported 2022-05-19 19:06:14
Office hours are winding down—Coming to you LIVE! Tweet to @AdobeCare or post on Facebook for help: https://t.co/cyHnen5TvO I can ***ist you with any support or how-to questions, like photo animation techniques! @AdobeVideo #videoediting #Editing #AdobeLife 👍 https://t.co/w5XwwA1bP9
Geno Velasco @geno_velasco
Reported 2022-05-19 19:04:13
@AdobeCare I saved a few. 2019 Mac Pro, 3.2 16-Core Xeon W, 128 GB DDR4 RAM, AMD Radeon Pro Vega II 32 GB, using the latest Premiere. All I was doing was literally just rendering in to out on my timeline, and it would crash the entire program. Using MXF files
JuVenturing @JuVenturing
Reported 2022-05-19 17:48:49
Hey @tkurkoski @AdobeCare- Thanks for introducing me to masking. I've been working with it in #Aftereffects but when I move or enlarge a layer that has a mask the alignment is off. Do you have a video that can help me fix that? Can't find one that addresses that issue. Thanks https://t.co/8JZb5vbRLj
Zack Morrison @ZackMorrison18
Reported 2022-05-19 17:29:41
@AdobeCare .@AdobeCare actually that didn't solve the Merge Clip issue. Any time I sync a video & sound file via Merge Clip, I cannot Mark In inside the Source Window. Mark Out works fine. Once I change the file name, it solves the issue.
I'm seeing this is a common bug on message boards.
sharkican @sharkican
Reported 2022-05-19 16:57:23
@AdobeCare fix implemented few minutes ago, your team is monitoring. I don't need help right now. But FYI https://t.co/FjOCUiGW0K shows as: "Unresolved incident: API Performance Degradation."
SkeleMann @SkeleMann
Reported 2022-05-19 11:36:03
@AdobeCare This is a pointless automated response.
My issue is (going to be) resolved eventually, my gripe is being with just some employee on the phone giving me dead silence, and then hanging up on me because she didn't know how to respond to my query
Vincent Bidaux @vinchubang
Reported 2022-05-19 10:44:35
Web designer number of the day: 4½
I p***ed 4½ to disengage a client's project from Adobe Fonts.
Adobe CC users, how many clients have you served w/ Adobe fonts? When you'll stop paying CC, typefaces will break and you'll have to fix every project.
Oskars Adamovičs @Treiseris
Reported 2022-05-19 10:23:25
PLEASE @AdobeCare FIX this annoying BUG! After the latest update PREMIERE decides on it's own to change saved preset settings randomly. In my situation it changes frame rate from 25 to 29.97. There are situations when I don't have time to recheck PRESET.
audrey.psd ✨ @audreyrenderz
Reported 2022-05-19 06:56:31
they have adobe creative cloud………? and FA (specifically viscomm) doesn’t have because ……?
Sandro Pereira @sandrodcpereira
Reported 2022-05-19 05:08:02
I can't believe I'm paying actual money for this crap. @AdobeCare how is this acceptable? How do I fix this?
Something as basic (and important) as the pixel preview view should work as intended all the time. https://t.co/sr50AuO0GT
Linda Saul @GoodixLady
Reported 2022-05-19 01:38:54
@AdobeCare After another 2 hours trawling through heaps, I've deleted my account successfully. Tried logging in with the email I currently need to use & see it was logged in eons ago with Google Got a reset p***word link so that's successfully done. Next issue with desk top: shared files ?
JuVenturing @JuVenturing
Reported 2022-05-18 12:56:17
@AdobeCare @Beatlejase @kinetic_screen @JavierMercedesx Thank you. The issue I face with noise gate is that the breath sounds I want to eliminate are not below the voice range. The threshold would need to be set too high and it cuts into some words. I tried sound remover, but since the breaths aren't identical, that didn't work either
Jessica Hampton @JessHampton_
Reported 2022-05-18 09:55:40
@AdobeCare my indesign shortcuts have suddenly stopped working, can’t scale in proportion, duplicate anything etc. is there a fix for this please?
No pending updates, mac restarted several times, tried logging out of CC & back in. Nothing is working!
Martin Nemeth @mnemethofficial
Reported 2022-05-18 09:34:59
@AdobeCare Hey! Thanx for reaching out. It was during dragging a clip to an existing timeline. Just a regular crash message. I have sent the report.
Sophie Mc @McLegend1
Reported 2022-05-17 18:21:24
@AdobeCare got an error with my digital editions. It was working fine and having read your support pages, it’s still broken. Please help!
Ariadne Remoundakis @AriadneRem
Reported 2022-05-17 15:30:24
@marcimero @AdobeCare Thank you for pointing that out. There may be something we can fix in the font metadata, we will investigate!
Escleyside Gardening @EscleysideGC
Reported 2022-05-17 12:49:41
@AdobeCare @AdobeCare Creative Cloud has been down since 8pm UK Mon UK time. I can still access my software OK, but not the fonts I need. Sign in webpage won't load either.
Nishant Ratnakar @nishantr
Reported 2022-05-17 12:33:38
@vinayaravind @PixiesetApp I have this problem while making payments to @TaveStudio & @creativecloud . The good people at Tave clear my card every month after recurring payment fails. Then I make a manual payment. @AdobeCare made me cancel the existing subscription last month & start new one to counter it.
Kinetic Screen @kinetic_screen
Reported 2022-05-17 09:38:58
@AdobeCare Happy to help any way I can - would be really great to perfect the functionality - it's 90% there at the moment.
Also have to work out a way of describing the problem with the automation mode reporting when in clip mode.
The Unhurried Reader @booksandwellies
Reported 2022-05-17 09:14:16
Good afternoon @AdobeCare can I ask whether there are any known issue with the Creative Cloud today please? I'm told it's not working ...
Fotografobrasiliense @pauloleitao1
Reported 2022-05-17 09:03:17
@AdobeCare It has been more them a month and adobe did not fix my issue... multiple calls and nobody knows why my cloud has been disabled...
case ID ADB-24227244-H1D0
FearlessP @HumbleWorld1
Reported 2022-05-17 08:45:35
@AdobeCare This is the problem https://t.co/MFKXgUYpJw
Danny Feng | Filmmaker | Creative Director @hellodannyfeng
Reported 2022-05-17 02:33:46
@AdobeCare “Anything specific?”, Oh Idk, the whole app maybe? Stop sending out these generic copy paste answers. You have all these creators who are frustrated with your products. We can’t just “contact” you every time when there’s an issue. There are too many issues. That’s the issue.
Daniel Oyebade @sparchlyhte_pb
Reported 2022-05-17 01:43:30
@AdobeCare At first, I used Media encoder. Then I tried exporting directly with Premiere. The same issue occurs
el negro pomies @ppomies
Reported 2022-05-16 17:49:15
@AdobeCare worst customer service on earth. I spent hours trying to fix a billing issue.
Danny Feng | Filmmaker | Creative Director @hellodannyfeng
Reported 2022-05-16 17:00:41
@AdobeCare @MCHImages Fix premiere pro. I think it’s time.
David Tregoning @dave_malevolus
Reported 2022-05-16 16:32:11
@AdobeCare I am unable to sign into my Adobe account anywhere, either in the CC desktop app or a browser. It just times out. Is there a known issue with any of your severs?
FearlessP @HumbleWorld1
Reported 2022-05-16 13:03:15
@AdobeCare I have adobe now but I cannot import my videos. Can you help me with this problem it’s very frustrating?
Taylor Gunn @TheTaylorGunn
Reported 2022-05-16 08:43:43
@AdobeCare This isn’t an individual problem, it’s an ancient API problem. You want help? please, forward this to the developers.
#rewritepremierepro
etsKi @etsKi_
Reported 2022-05-16 08:30:38
@AdobeCare Yeah I've definitely fixed it, in the form of a cancelled CC subscription. The fact you dodged the core point of the tweet to troubleshoot an example of why the programs are broken is also hilarious to me. AE+PP+ME ecosystems are broken, and needs re-made, simple as.
Stuart Mullen @stumullen
Reported 2022-05-16 06:40:44
.@AdobeCare @AdobeUK Adobe Stock just stops working for the 2nd time in as many months. It's a "compliance issue" that isn't our fault, they can't provide a quick solution/explanation, discount/credits for downtime, or good customer service it seems? Terrible 👎 time to move? 🤷♂️ https://t.co/ZNDH1HStfz
etsKi @etsKi_
Reported 2022-05-16 06:03:35
@AdobeCare Fresh Windows install, fresh Creative Cloud download, no plugins, open AE, add a text layer, add an mp4: Crash. Its not in a viable state to be selling right now, you guys need to really gut the software as people make a living off this, and the product is currently unacceptable
HappyBombs @thehappybomb
Reported 2022-05-16 05:48:34
@XenVentez @Broodrover Tbh, my Adobe Creative Cloud is borked so I’m knee-deep in re-installs. Be live when I fix.
staceyboyd @staceyboyd
Reported 2022-05-16 00:03:27
@AdobeCare Thank you for helping to resolve my issue @Adobe - It is nice to do business with your company! #CustomerService
Rack @thatrack
Reported 2022-05-15 11:20:47
@AdobeCare Found this article which describes issue I'm getting perfectly - https://t.co/vbLcBqGcgz
Rack @thatrack
Reported 2022-05-15 11:17:31
@AdobeCare This is still an issue. The files are synched fine. Don’t know still getting these two arrows on the menu bar. Can you please ***ist
JD Lander Photography @jd_lander
Reported 2022-05-15 00:19:35
Update: The @AdobeCare support is AWESOME. All public companies should have tech support like this. Through DMs and the community forum, they helped fix my tablet problem.
Now, back to editing!
Thank you, @AdobeCare
Edira @free_libertaria
Reported 2022-05-14 18:29:52
explain to me @AdobeCare
why does it every time i save a art from illustrator to svg file, the parts moves or in other words...my art explodes in to pieces...how do u fix that problem?? https://t.co/gxeg345pO9
Vaughn Bender @vrbender
Reported 2022-05-14 14:05:14
Top story: @axellauer_de: '@AdobeCare @Adobe #Adobe-Issue Number 147
See what happens when i try to copy a development setting in #Lightroom.
Your software is soooooo full with bugs.
It´s absurd that anyone buys it. ' https://t.co/HFvvCeR0JI, see more https://t.co/5PZeb3zB7S
A. Lauer @axellauer_de
Reported 2022-05-14 12:28:36
@AdobeCare @Adobe #Adobe-Issue Number 147
See what happens when i try to copy a development setting in #Lightroom.
Your software is soooooo full with bugs.
It´s absurd that anyone buys it. https://t.co/4p1gvJRDXY
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