Is Adobe Creative Cloud down right now?
(latest update February 06, 2023)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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Adobe Creative Cloud Latest Reports
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robo @robolabio
Reported 2023-02-05 22:27:50
@Pinsky @Photoshop @AdobeCare I'd love to, really need to fix this
Lukas Biba @bibalukas
Reported 2023-02-05 17:48:53
@AdobeCare, can you please fix this lens correction problem in Lightroom Cl***ic?
Moire patterns in low light images when lens correction is activated. https://t.co/94Hzb033Zq
Red Seas @RealRedSeas
Reported 2023-02-05 02:13:03
So frustrating to spend almost 3 hours troubleshooting a Premiere Pro issue with an agent and not see any progress. It’s now 2am and every time I export a video, the colour settings get screwed up.
So tempted to ditch @AdobeCare and start learning a new editing software 🤯
DC-LABS.design @OlasunkanmiDc
Reported 2023-02-04 18:38:33
@AdobeCare Yes same issue. How do I reset my preferences?
PortraitsbyValentino @Picsbyvalentino
Reported 2023-02-04 12:05:32
@AdobeCare Yes it’s a known issue when is it going to be fixed?? It’s been a month
Matt 'UnceasingToe' Large @UnceasingToe
Reported 2023-02-04 10:04:37
@AdobeCare Run the cleaner tool, reinstalled. Same issue.
Removed all Adobe products including Creative Cloud, restarted, cleaner tool, restart, reinstall. Same issue.
Just cleared everything out and tried Acrobat Reader.
Same issue.
🤷
MB @The414Filmmaker
Reported 2023-02-04 09:10:52
@wumbooty Here is a solution. Do what Spotify does. Have a family plan. Price the tier that way. Orrrr do what Adobe creative cloud does, allowing you to only be signed in at two places at a time. This isn’t tough @Netflix. Problem solved. Thank you for coming to my TED Talk.
⚡Velocity⚡ @dvanw6
Reported 2023-02-03 17:16:22
@nescartridges When using a Twitter API costs more then bloody ADOBE CREATIVE CLOUD then you know you have an issue
✨Yami ✨O'Quagga✨ @hallowedhallway
Reported 2023-02-03 14:49:44
@SuJuMcKronklin @AdobeCare tbh the DMs are helping figure out the issue!
Zut Galore @Etymogenesis
Reported 2023-02-03 12:50:25
@AdobeCare I would think that if client feedback was valuable to you, you'd have internal processes to route concerns to the appropriate developers rather than, just like with the problem I initially reported, expecting me to do the work myself.
Mason Conrad | MC Media @MasNConrad
Reported 2023-02-03 11:34:55
@Adobe @AdobeCare (unless it isn't a bug, I'm just dumb and it's actually my computer having the issue, but this only ever happens when using Premiere).
Martonic @ItsMartonic
Reported 2023-02-03 09:52:05
@AdobeCare I solved the issue.
Marius MUTIN @MariusMutin
Reported 2023-02-03 03:54:30
@sPECtre @Adobe @AdobeCare @creativecloud @nvidia, @NVIDIAGeForce.. please fix the issue.. (MSI Raider GE77 HX/3080 Ti)
Marius MUTIN @MariusMutin
Reported 2023-02-03 03:51:15
@sPECtre @Adobe @AdobeCare @creativecloud That might be the cause... it keep crashing.. day after day.. a new sequence won't do anything.. it just crashes for no reason.. Hope a fix is delivered soon...
Kyle @suppliesattack
Reported 2023-02-03 00:39:46
@AdobeCare @Lightroom Why haven't you fixed your issue with processing @FujifilmX_US raw files yet?? It's been years! I thought it was just pixel-peeping nitpicking but I just tried @captureonepro for myself and it's TRUE: Lightroom makes muddy, noisy images from Fuji raw files.
laurianne dini @LaurianneDini
Reported 2023-02-02 16:38:53
@Pinsky @AdobeCare I'm sorry 🙏 I couldn't read the message before possibly but I don't have an Apple. and I have no cameras on my computer. it is broken. I no longer have the planning I want to make visual corrections for the high ones, so I can no longer go through the link not facebook.
Piccia Neri @Piccia
Reported 2023-02-02 15:23:25
@AdobeCare @cdils It's also a GDPR issue, Adobe. Plus, try & find out how to license a typeface for a client who doesn't need a CS sub: total nightmare. Never going to use Adobe for clients projects again, it's simply not possible. Fab foundry w fab, pay-once self-hosted fonts: @klimtypefoundry 😍
christo @christo92787346
Reported 2023-02-02 10:57:33
@tomi @Adobe @AdobeCare Hmm, we were having that with SAP opening do***ents but the license wasn't approved so would act off. Forums say uninstall the graphics driver and install the latest. Is an issue with higher resolution and multi-monitor. https://t.co/UJPCmk0T3J
Chef DonDon @chef_dondon
Reported 2023-02-02 09:37:58
@Adobe @creativecloud @AdobeCare this is the 6th time y’all have done this. I continue to dispute this transaction and y’all continue to try and pull and sometimes successful. I’ve seen ppl complain time and time again for this same issue!!! Like stop it!!! https://t.co/xFYwc7KFIN
just edit @JustEditTweets
Reported 2023-02-02 08:01:22
@AdobeCare I'm experiencing this UI lag on W11 Pro (22H2)
CPU : AMD Ryzen 9 5950X
RAM : 128 GB
GPU : RTX 3080 Ti with nVidia Studio Drivers (528.24)
HDD : SSD Raid 5 array (1500 MB/s R/W)
Premiere Pro 23.1
Closing / Reopen Premiere Pro fix the lag for few minutes (variable)
Pr 23.0 is OK.
Mion @mionwang
Reported 2023-02-02 05:35:53
@sPECtre @Adobe @creativecloud @AdobeCare If they worked, I would've tried. They're as useless as the "send crash report" button.
Besides,
https://t.co/WelabT7JxH
just edit @JustEditTweets
Reported 2023-02-02 04:11:55
@AdobeCare Oh yeah thank you! So you can help us by correcting this Premiere Pro 23.1 bug : https://t.co/UwANVAqdXd
One month and a half later : still no patch.
Markzware @Markzware
Reported 2023-02-02 04:08:54
@AdobeCare Good morning.💡Just an FYI. We fix corrupt #InDesign files with a very high success rate. Like 85%. Often we hear "Adobe" did not inform the users about our service, even when it was said the file was dead. We can often help! We fix when others cannot: https://t.co/mzwQkce0cr
Ew, David! @DavidSwinehart
Reported 2023-02-01 18:13:30
@AdobeCare The link to the Adobe Gamma Compensation LUT appears broken. Did it move? https://t.co/OJJSkLBE2c
Simon Wiklund @teqw
Reported 2023-02-01 15:09:38
@AdobeCare Hi Adobecare!
I recently started an Indesign trial, which has now ended and started a plan. Now I've got a full creative cloud program via work and would like to end the Indesign plan. Problem is that I have lost my account email, can you help me retrieve it?
ray. @rayhatfield
Reported 2023-02-01 14:02:11
i need a cheap @adobe creative cloud subscription that lets me use any app for like 10 minutes a month. i don't need it all day every day. i just need to pop in and fix something occasionally.
Von Glitschka @Vonster
Reported 2023-02-01 13:51:59
@joshmis**** @AdobeCare @InDesign The problem is at least in context of Adobe Illustrator and might be true with InDesign team as well is none of the engineers who develop the app use the app to create with so they have no attention to detail to know this shouldn't be this way. But I digress.
Pierre Courtejoie @sPECtre
Reported 2023-02-01 09:59:29
@mionwang @Adobe @creativecloud @AdobeCare Hi, strange! I did not see other reports of this issue here: https://t.co/ugJkCRjqe0 I suggest to post with sys info, etc.
Prince Gautam 🏹 @whoGautam
Reported 2023-02-01 08:14:13
@AdobeCare
It seems you guys are not following the new RBI guidelines for payment in India, which is why my payment gets declined 3rd time. Could you please fix this issue of your payment gateway?
Furt Tech @furt_tech
Reported 2023-02-01 07:40:47
@AdobeCare Definitely unexpected to hear a response.
Please provide a contact email for me to send the crash report.
I hunt bugs for a living, happy to help @Adobe and @AdobeCare
Have to say im for once impressed by your rapid response! Good Show of Integrity!
Soh-yon Park 박소연 @soh_yon
Reported 2023-02-01 07:21:51
@AdobeUK @AdobeCare I'm being charged even without any plans/subscriptions. There is no answer on the forum for this and no contact number. Can you help me resolve this issue?
Flare 💾💫闇黒 Chimera Vtuber @AnkokuFlare
Reported 2023-01-31 18:39:16
🤔Think of the weirdest bug fixes I found with Adobe CC denying my AMD GPU because "drivers are too old".
⁉Opening some random example file tends to fix it. Updating the driver or clean installing drivers never lifts the error. Not going to miss this aspect of the program.
Mion @mionwang
Reported 2023-01-31 18:00:35
@AdobeCare There was a typo on my end. i meant to say "rendered audio is choppy." The audio is choppy because I chopped it up in the edit. But the problem is that it didn't sound choppy in premiere, nor did it look choppy (see video). I'll share SS when convenient. Installed old ver. Pr.
Ti “Pronounced Ty” Webb-Poet & Artist @TiametW
Reported 2023-01-31 15:49:34
@AppleSupport @Adobe I signed up for #adobe cc mobile’s #FREETRIAL #TODAY. I have already selected to cancel it bc once again @apple is charging me during a free trial. This is wrong & likely #illegal! Please Fix This Now! https://t.co/ncOnocG58a
Euan Who's Army @EuanMcGrath
Reported 2023-01-31 12:01:32
Over 24 hours later + despite some brief interactions with @AdobeCare here on Twitter I have had ZERO help of any kind
The issue is making using the software almost impossible!! And because of your zero back-compatibility with Pr I can't even do that!
Sort your **** out @Adobe!
Marius MUTIN @MariusMutin
Reported 2023-01-31 11:38:46
@AdobeCare I sorted out somewhat the crash issues but what seems to cause it, was when in project a media was missing (due to change of name or destination of the concerned media), at the moment of exporting the file in ME, Adobe Premiere would just crash.
Creation of a new seq. solved it.
Mion @mionwang
Reported 2023-01-31 10:34:09
@AdobeCare Don't bull**** me dude. I've been using Adobe stuff for like 10 years now and these bog standard troubleshooting nonsense has never helped anyone. In 10 years, clearing cache has NEVER fixed anything.
There's nothing wrong with anything on my end. It's a bug. Fix the bug.
Marius MUTIN @MariusMutin
Reported 2023-01-31 07:45:12
Dear @Adobe, fix your crash issues on the last version of Premiere Pro. Those repetitive crashes impact heavily the work process.. and client delivery..
Thank you @AdobeCare @creativecloud
Gdr @gderou
Reported 2023-01-31 06:45:05
@AdobeCare Well, the subscription is sold by AWS, so I can only discuss billing with you (as the support site says), and AWS doesn't even have a way to open a ticket (technical) on your service....
All that and my feeling is your API is down (btw, where is PDF services API status page ?)...
RABO @rabovisuals
Reported 2023-01-31 05:50:28
@AdobeCare v24.1.1, and the issue only appear when I try to use Camera Raw Filter
Mion @mionwang
Reported 2023-01-30 19:14:11
@AdobeCare P.S. I'm not kidding. It's 5:40am here and I spent the past 2½hrs trying to figure out why premiere was exporting the audio all choppy and how to fix it when the waveform is totally broken and apparently the audio output isn't working right either. https://t.co/tOb4BhVLjQ
Mion @mionwang
Reported 2023-01-30 19:12:01
@AdobeCare PS. I'm not kidding. It's 5:40am here and I spent the past 2½hrs trying to figure out why premiere was exporting the audio all choppy and how to fix it when the waveform is totally broken and apparently the audio output isn't working right either.
Ray Masaki 真崎嶺 @Ray_Masaki
Reported 2023-01-30 19:04:01
@AdobeCare Hi, I've just submitted the crash report via ray@raymasaki.com
Mion @mionwang
Reported 2023-01-30 19:01:02
@Adobe @creativecloud @AdobeCare this bug goes deeper than just a visual bug. The audio sounds fine in premiere but sounds choppy. The waveform is completely broken.
Vitaliy @vitaliy_filipov
Reported 2023-01-30 15:39:52
@AdobeCare wow, you fixed it, +1 point for @AdobeCare not turning a corporate blindeye on a issue with such a small scale. Thank you :)
Valth @ValthVisuals
Reported 2023-01-30 15:04:27
@AdobeCare @rabovisuals FIX AFTER EFFECTS 😡
David Tohn @tohnloc
Reported 2023-01-30 12:18:40
@AdobeCare I am trying to reset my p***word and the reset email never shows up. an hour on chat with "customer service" is a total do-loop. How do I talk to someone who can fix my problem?!?!?
Greg Wycliffe @gddub
Reported 2023-01-30 09:24:47
@AdobeCare The work around I do is take the muted audio clips & NEST them in the timeline -that fixes it.
The huge inconvenience tho is having to watch all of my exports everytime to check for glitch PLUS once I fix/NEST certain muted clips sometimes other glitches come up on next export😩
Greg Wycliffe @gddub
Reported 2023-01-30 09:20:17
@AdobeCare I record with my Google Pixel 4A, this is what the Codec information reads when I open a raw file in VLC media player.
I have not tried exporting with CBR to see if it avoids the problem. https://t.co/Hc5ZR17buh
j0rdann 🤑 @j0rdanncs
Reported 2023-01-30 06:15:01
@AdobeCare hi can someone help me resolve my after effects issue, I’ve reinstalled an older version and it’s still crashing it was working fine yesterday. Please help https://t.co/MSKR5941ZI
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