Is Adobe Creative Cloud down right now?
(latest update September 28, 2022)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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ϺΔTΔRUΔ @matarua
Reported 2022-09-27 21:18:31
@AdobeCare Right, it's back online now, down to maintenance with ZERO WARNING and NO KNOWLEDGE about it with @AdobeCare team.
Steven Thomas @CruzEmmiecruz20
Reported 2022-09-27 20:12:44
@claus_wares @AdobeCare I'd advice you contact cybermax_fixx on instagram now and have your issue fixed,Support will only give you automated replies & nothing helpful I had similar issue but there was no help then I got recommended to him on instagram he helped me resolve my issue I suggest you text him
cris ✿ @crissuperuwu
Reported 2022-09-27 18:17:29
@AdobeCare So today I created a new account, a student one. I followed every step on your forums for deleting my Adobe apps, uninstalling Creative Cloud, erasing my p***words and so on, I rebooted my laptop, I installed (twice!) the CC, and this problem keeps going
Mano @ManoDeYoutube
Reported 2022-09-27 18:12:44
@AdobeCare I'm working on the 22.6.2 version and I have this problem with all files.
And here are my system specifications:
OS : Windows 11 Professional
OS Version : 21H2
CPU : AMD Ryzen 7 5800-X 8-Core (3.80 GHZ)
GPU : NVIDIA GeForce RTX 3070 Ti
RAM : 32 GO
Mano @ManoDeYoutube
Reported 2022-09-27 18:09:02
@AdobeCare I'm working on the 22.6.2 version and I have this problem with all files.
And here are my system specifications:
OS : Windows 11 Professional
OS Version : 21H2
CPU :
GPU :
RAM : 32 GO
ϺΔTΔRUΔ @matarua
Reported 2022-09-27 17:59:58
@AdobeCare @crissuperuwu It's completely broken - asking to sign in to each program, asking to sign in on the CC libraries panel, even when signed in and out again - not fixed.
cris ✿ @crissuperuwu
Reported 2022-09-27 17:47:19
@AdobeCare Hi, I uninstalled and installed the desktop app several times and I have this problem (I can’t log in because this message keeps appearing in an infinite loop in the Creative Cloud app). I also rebooted my computer but that didn’t work either https://t.co/LGhYtC0zdb
Mano @ManoDeYoutube
Reported 2022-09-27 16:31:37
@veroicone @AdobeCare I have exactly the same problem...
Paul Grey @supremebeme
Reported 2022-09-27 15:27:21
@AdobeCare Nvidia driver update and restart
Windows 10 Pro, just updated to 21H2 and restart. Now I receive this error once and problem is fixed. Thank you. https://t.co/yzVaJoqw0V
Sketchy (COMM OPEN)(open slots) @sketchy_guy01
Reported 2022-09-27 12:33:13
Wth Adobe cc...
The damn app crash my lappy eventho the lappy can play heavy game....
Josh Diaz @HighlandDiaz
Reported 2022-09-27 12:24:18
@AdobeCare It was in a project I worked on a few weeks ago. Not a current issue - but if I get the chance I'll let you know.
Cagenix @Cagenix
Reported 2022-09-27 10:13:15
@AdobeCare Good day! I'm registered for one of your webinars, The Balancing Act with Maya Rudolph. I've received two emails saying I can claim a kit. Both emails have broken call to action buttons. I tried to reply to both emails, and they came back as undeliverable. Will you please help?
⛧𝕸𝖆𝖛𝖎𝖘⛧ @urpetvampire
Reported 2022-09-27 09:47:29
@AdobeCare or u could fix the installer 🙃
Svend Waldorff @swaldorff
Reported 2022-09-27 09:04:19
@AdobeCare problem solved with adobe care chat, thanks!
Crvfx @crvfx
Reported 2022-09-27 07:33:45
@AdobeCare After crashes every single time I close it. New blank project file? Crash.
Newest version.
Branislav Milić – Professional Account @BranMilicPro
Reported 2022-09-27 06:41:21
@AdobeCare I have an external monitor on my MacBook Pro. If I position the monitor on the left side or the right side, the problem is the same. As you can see, when I bring the panels from the MBP to the second monitor, there is no blue line to confirm the snapping.
1/ https://t.co/rNhpxN5u5k
Kia Clay ♎️ Libra SZN @clarity4kia
Reported 2022-09-26 21:09:51
@AdobeCare I was just in a chat with Karishma, who abruptly left without resolving my issue. I moved over a year ago, updated my address on my account, but I am still being charged the tax rate for my old state. Something needs to be correct so I am charged the correct tax rate.
ㄥㄩ匚丨丂丂ㄖㄩ @Minemelle
Reported 2022-09-26 17:56:43
****o @AdobeCare
i have this problem,
I'm block in this page when i click to the buttons "se connecter" do you have a solution ? https://t.co/eWWFGkSPf3
PearlyKing ⚪👑 @stophd
Reported 2022-09-26 14:19:54
@AdobeCare It's After Effects and Premiere Pro. Problem is I (like a lot of users in the forums) am stuck between waiting for releases to fix bugs but then having to deal with other problems. Latest Premiere I have to remove all audio effects to be able to scrub the timeline
Avik @Goofy_Woofy
Reported 2022-09-26 13:31:29
@AdobeCare Endless errors of "bad frames" "importer error" "unknown error" "compilation error". There is no single issue that bugs me, rather a collection of errors that takes away precious time that could have been spent doing something productive rather than googling the issue.
GK Austin @GK_Austin
Reported 2022-09-26 12:11:44
@AdobeCare I am deleting my tweet, I was getting spinning wheels, and the toolbar submenus would not open. Apparently, it was a mac OS problem, and a very long shutdown and restart solved the issue.
NebraskaITS @NebraskaITS
Reported 2022-09-26 11:18:27
If you get an error message about licensing when using Adobe Creative Cloud products, please know that we're aware and are working to fix it – no action is needed on your part
KP Williams @kpwilliams2
Reported 2022-09-26 09:41:27
@AdobeCare I just had the absolute worst experience trying to cancel my account. Nobody can seem to find my account yet you have no problem charging my account every single month. How is this?!
Beth Howard is ready for @spookyspectacle @wildegeeks
Reported 2022-09-26 09:10:13
@AdobeCare I got a follow up on ADB-26166593-B4M4 and the issue seems to be resolved. I appreciate your help greatly!
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-26 08:28:26
@AdobeCare While opening Premiere Pro proj , it is showing the error like I shown in the screenshot in previous tweet. Please fix it quality via update.
Alberto Casanova @albertocasanova
Reported 2022-09-26 08:02:19
@AdobeCare Also, three FHD screens. In the example i posted before problem occurs with Premiere in a single screen. I'm working with multicam/UHD+proxies sequences. This seems to occurs more often when using there. https://t.co/FrPREaDI1Y
Matzu @matzuuuuu
Reported 2022-09-26 04:33:25
@AdobeCare I've tried viewing all invoices. But the problem is those invoices listed are just limited as to March 2022 only. I want to get all invoices during my subscription for the whole year of 2021. Please let me know any quick solutions.
Alysha @aenux
Reported 2022-09-26 01:03:37
@jasonhavenphoto @AdobeCare I wish it was just dragging it’s heels thinking. It just shuts down w/ error message and buh bye 👋
Even after uninstalling & reinstalled.
Jason Haven @jasonhavenphoto
Reported 2022-09-26 01:01:40
@aenux @AdobeCare I fix Adobe issues by eating ice cream and rolling my eyes while I wait on Lightroom to finish thinking about basic things
eyenigma photo @EyenigmaPhoto
Reported 2022-09-25 23:52:19
@aenux @AdobeCare I'm ***uming you've done the standard trouble shooting but just in case: https://t.co/htp8k0Bvgr
Beth Howard is ready for @spookyspectacle @wildegeeks
Reported 2022-09-25 19:18:12
@AdobeCare Thank you! It seems to be an issue with a single file.
#ActuallyAutistic 💉Re-Belle-nator🧪 @BelleRinger1
Reported 2022-09-25 16:44:26
@Ashy_slashee @MiltonDammers @DynamiteComics @erikburnham @HerbertWest85 @Phillip19392785 @JasonVoorheesIM Oh nice! Yea I’d be down for any of that. I have Adobe creative cloud currently and I have all those apps, even the animate ones. Which others are good for beginner
xdrop @xdropp_
Reported 2022-09-25 15:58:49
@AdobeCare When I launch a new project in adobe animate/open a project no tools (like the basic UI) load. Launching the preset workspaces/resetting workspaces doesn't fix it. Enabling them works but when I enable the "tools" UI none of the tools show up. Please help me with this. https://t.co/WeLRZz1rm3
maher @hashtagmaher
Reported 2022-09-25 07:30:29
@AdobeCare Ive been trying that, but haven't been able to resolve the issue without a phone number. Can a real person please read and respond. The chat is just a bot and isn't helping. I've spent an hour trying.
maher @hashtagmaher
Reported 2022-09-25 06:31:47
@AdobeCare I cannot sign in to the account I pay for (not a pw issue), but I can't find a support phone number anywhere without a paid account. The virtual ***istant is not helping. Please provide a phone number for MENA support.
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-25 05:27:32
@AdobeCare @Adobe @creativecloud @AdobeVideo @AdobeResearch @PremiereRush
****o! Plz Let me know, how to fix this Low Level Exception Error Occurred in Importer MPEG ( Importer:81)
In #AdobePremierePro CC 2022 & in #AdobeMediaEncoder CC 2022
Please respond quickly 🧐 https://t.co/8bTDrKk1Oa
Rasmus Andersson @rsms
Reported 2022-09-24 17:46:35
Apps I've tried so far:
1. LR from Apple App Store (no Adobe CC background services required.) Only the "dumbed down" version is available. Plus, it requires putting a copy of all your photos on Adobe's servers.
Dan @jamgyal
Reported 2022-09-24 16:49:10
@AdobeCare Still a problem so I have DMed you. Thank you.
Drocus Pocus @drococu
Reported 2022-09-24 14:42:06
@AdobeCare Yes, resetting preferences, reinstalling Ae + Me, reinstalling Adobe Creative Cloud, and the problem persists.
Peter Skwiot Smith @skwiot
Reported 2022-09-24 06:00:31
@AdobeCare Sorry, only getting back to you now. The problem is on the save dialog, if Save a Copy is selected, it's saving a copy, yes, but it's not renaming the open file. It's being saved, and then I have to go to Finder to open it. https://t.co/pceOR8yWX1
Neo @Neopolitan_Jinx
Reported 2022-09-23 21:19:45
@AdobeCare how do I fix this and not have to edit four hours of footage AGAIN https://t.co/mZZILkWFI6
Marc Edwards @marcedwards
Reported 2022-09-23 21:13:33
@AdobeCare It’s pretty much as per the details on UserVoice. With Grids In Back turned on, the canvas and app are very laggy. I’m seeing the behaviour on an Intel Mac Pro and an M1 Pro MacBook Pro using Illustrator 26.5.0 (all versions in the past year have this issue). https://t.co/8gxdiqRgbw
Quentin S-F @quentinsf
Reported 2022-09-23 14:53:03
@AdobeCare @lorenzowood Hee hee! I like the proposed troubleshooting steps!
"To fix this error, install the app onto a non-case-sensitive drive". Well, that was a useful solution.
Cagenix @Cagenix
Reported 2022-09-23 13:05:01
@AdobeCare Good day! I'm registered for one of your webinars, The Balancing Act with Maya Rudolph. I've received two emails saying I can claim a kit. Both emails have broken call to action buttons. I tried to reply to both emails, and they came back as undeliverable. Will you please help?
Praveen Singh Rawat @Praveen93180939
Reported 2022-09-23 11:21:07
@AdobeCare Already done but issue not resolved
narayani shastri @narayanishastri
Reported 2022-09-23 08:55:16
@AdobeCare what fantastic service. Never have experienced a problem being solved in a matter of minutes. Thank you so much 🙏🏽
beth chudley @bethchudley
Reported 2022-09-23 07:15:40
@AdobeCare I'd really appreciate it if your agents would actually help me with my issue rather than repeatedly pointing out that I should have higher RAM - I'm using equipment I've been given from work so there's literally nothing I can do about that?! So tiring 🙄
the_osuilleabhain @_osuilleabhain
Reported 2022-09-23 02:50:38
@AdobeCare I tried upgrading to all plans in my account by following your own suggested link and I get a popup saying Plan Unavailable. Simply cancelling you say you will stiff me over 100 EUR in early cancellation fee.
You need to fix your upgrade path. Can you help?
Praveen Singh Rawat @Praveen93180939
Reported 2022-09-23 00:14:53
@AdobeCare Hey I'll try everything but still same issue.. and macOS version Catalina 10.15.7..
If I am copying any image from google and pasting it in photoshop, it is not happening either.
Jam @ HLGR LOVE Zone @SharkTuna
Reported 2022-09-22 17:29:59
@AdobeCare oh its okay! its just in the 'Recent' section its not a huge problem!
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