Is Adobe Creative Cloud down right now?
(latest update July 29, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
Advertisement - Continue Reading Below
Adobe Creative Cloud Problem Reports
No problems detected with Adobe Creative Cloud
0
Reports
last 20 minutes
Problems in the last 24 hours
Show Social Media Reports
Adobe Creative Cloud Latest Reports
Scroll down
CB Lamba @CBLamba
Reported 2021-07-29 17:26:22
@AdobeCare Hey, thanks for responding, no crash report unfortunately. It’s an issue with the morph cut between two clips, it’s ‘****yzing in background’ but never completes. Any attempts to render or export result in premiere pro shutting down. Looks to be a common problem on the forums.
Kai Hornung @KaiHornung
Reported 2021-07-29 15:42:52
@AdobeCare Hi Adobe, I appreciate you reaching out. I use the newest version of PS (auto updating) with the latest Mac iOS. The crashes seem to be rather random, really. I always send the crash reports. So that fixing those issues is (hopefully) possible. Cheers!
Thomas Deeny, anti-fascist @DenaghDesign
Reported 2021-07-29 15:05:53
ADOBE CC CRASH REPORT
Please describe what you were doing when this happened.
ME https://t.co/vzl2dg5Q8V
Ritual Visuals @ritualvisuals
Reported 2021-07-29 14:36:52
@AdobeCare @Adobe Yes I’ve seen a few people with the issue now and it only happens on the new version. I’ve reverted back to the old and it’s fine, so definitely new version issue.
Causes footage to glitch and export is the same. https://t.co/7nt8GkK8Lc
Rebecca @BecksBenno
Reported 2021-07-29 13:08:54
@AdobeCare Thanks I’m in the U.K. - it appears to be working now. Can you advise what the problem was?
Rebecca @BecksBenno
Reported 2021-07-29 12:16:17
@AdobeCare Yes do***ents out for signature. My docs not showing in web portal. I’m getting an error at the bottom of the page saying services are unavailable and to try later. Can you let me know what the issue is and how long it will take to resolve? Many thanks!!
Nadine Nashef @nanninenashef
Reported 2021-07-29 06:11:09
@AdobeCare It's not clear to me what's going, I just came to my computer this morning and found that Creative Cloud manager is gone and that I need to fix or reinstall it.
Both options get stuck at around 52%.
Most apps are still here, but Photoshop won't open.
Nick van Dijk @1tonpayton
Reported 2021-07-29 04:24:33
@AdobeCare so the latest PS update has nixed ‘recent files’ showing up on the home page. I’ve had a look on the forums and this appears to be a widespread problem, will a fix be rolled out?
skeatershypeman @xovivfx
Reported 2021-07-28 16:05:56
@VisualsbyJacob @AdobeCare @AdobeCare I kindly ask for you to fix your software. We are experiencing many detrimental side effects, including crashing, bull****, and ****ing annoyingness :) Thank you for your time.
Jacobvfx @VisualsbyJacob
Reported 2021-07-28 16:04:20
@xovivfx @AdobeCare even on 2020 i open a precomp it crashed like bro fix your software
Elaine Chao @elainecchao
Reported 2021-07-28 14:48:02
@b_funmi Looping in @AdobeCare to help with issues with the app slowing down and freezing. This isn't normal, and we should make sure we have logs and a ticket filed with the engineering team.
Steven Watts @FragoutDesign
Reported 2021-07-28 09:45:49
@AdobeCare @NVIDIAGeForce I believe the issue is Nvidia to be honest but I don't know.
Steven Watts @FragoutDesign
Reported 2021-07-28 09:45:04
@AdobeCare @NVIDIAGeForce Lagging blob brush tool, using a @wacom tablet. (both actually on multiple computers) all up to date. 32gigs ram, windows 10, @nvidia 2080 super and 2080ti I believe in the second pc. Problem goes away with GPU performance turned off.bit I need the zoom so not ideal.
Miss.Heartlessgirl @msheartlessgrl
Reported 2021-07-28 08:54:04
@AdobeCare I have had Premiere Pro, Lightroom, Photoshop all crash constantly since I switched to the cloud. And every time I go to support it’s an awful experience that eats up 3 hours or more of my life, leaves me where I was before the call 9.5 times out of 10, and ALWAYS in tears
Miss.Heartlessgirl @msheartlessgrl
Reported 2021-07-28 08:51:14
A literal photo of me talking to Adobe “Support” last night. Jesus this has taken such a toll on my health mentally and physically. @AdobeCare? There’s no care here. They just want your money and will give you products that crash and destroy your work. https://t.co/ocbIwgh6dm
くろゆき @webmemo777
Reported 2021-07-28 08:47:09
@AdobeCare Thank you for finding my tweet. I will be very happy if this problem is improved. I have voted! https://t.co/hboLqWmvux
Rebecca aka Fergie @Becca_Fergie
Reported 2021-07-28 07:48:25
@AdobeCare @AdobeVideo Hiya! It happens with cloud synced projects too (I thought that was the issue, but seems not) seems very random and causes me to worry that my work will be lost 😟
Ray Masaki 真崎嶺 @Ray_Masaki
Reported 2021-07-28 00:17:31
@AdobeCare Started occurring a couple days ago. No significant changes, updates, or extensions installed. Occurs on my work computer and my home laptop so I feel it may be a software issue. I'm also running InDesign CJK if that helps. https://t.co/f0cMnIhffc
Dudeface08, cr: 9 mangas at once @dudeface0890
Reported 2021-07-27 22:56:00
@AdobeCare Oh you actually responded that’s a surprise. I actually fixed the problem by adding a screenshot of a black screen and I’m overlaying all of my pictures over that
Sawyer / Cam @NyagirlNya
Reported 2021-07-27 22:04:54
@AdobeCare Woah that's really kind of you thanks! I have 2021. The format is .EXE and I tried to give it a PSD extension instead and that didn't fix it. Tried to just rename it and that didn't fix it either. Let me know if there's anything else I can provide😊 https://t.co/1eEROSm3MV
Hannah Golden💚 @antihan_
Reported 2021-07-27 16:23:15
@AdobeCare The audio plays fine inside premiere pro, it seems to be a render issue! I was able to fix the affected clips by changing the speed to 99%, but after re rendering, different clips were suddenly affected - ive managed to fix the video by rendering and replacing the (1/2)
The Vedrines | Photo @thevedrines
Reported 2021-07-27 14:14:25
@AdobeCare I have tried this and restarted and still, the problem persists. This is quite concerning.
Dog the Bob Queen @dogthebobqueen
Reported 2021-07-27 12:58:50
@AdobeCare Sorry, I was busy trying to catch up on lost time from restarting illustrator. CC library freezes up and is unusable until restart at least 4 times a day. This has been going on for a long time and are plenty of threads about it online. https://t.co/4FE3Y4RUzu
DBM Motion Graphics @madebydbm
Reported 2021-07-27 11:37:20
@AdobeCare @AdobeVideo Hi, I updated #PremierePro to the latest version yesterday and it's not allowing me to render out any videos.
I can click "Export Media" or hit ctrl+M but neither does anything. Is this a known issue?
Thanks, Rob.
apophaticsilence @apophaticsilen1
Reported 2021-07-27 08:40:40
@AdobeCare There's a pandemic on, many uni students are working with DRM'd ebooks, and y'all can't provide support for ADE when its broken? I cannot access an ebook I need because, I ***ume, there's some authorization issue re: Cloudsync. I can't do anything about those files.
kardelenbeyaz @kardelenbeyaz07
Reported 2021-07-27 06:11:57
@AdobeCare 2️⃣ As I said before, it does this for some files. sample stock video sites (pexels, pixebay)
Is there a codec issue with this update?
If you have an M1 device, can you try the same file, please? We can better find the source of the problem.
https://t.co/wSgQwa1g82
kardelenbeyaz @kardelenbeyaz07
Reported 2021-07-27 05:55:43
@AdobeCare I already tried that but it didn't work. (Rosetta/Native)
I found a temporary solution. ((uncheck hardware accelerated decoding)
However, it still prevents it from working.
Problem Video v2:
https://t.co/1lbisXOMsV
Ray Masaki 真崎嶺 @Ray_Masaki
Reported 2021-07-27 04:14:35
@AdobeCare I'm running InDesign CC2021 and every time my computer sleeps and wakes up ID crashes. It happens on both my desktop and laptop. Is this a known issue and is it being worked on?
Niels de Vos @denielsdevos
Reported 2021-07-27 03:14:11
@AdobeCare That security patch was already installed. Installed now the latest Security Update 2021-004 in 10.15.7, upgraded to Photoshop 22.4.3 again, and the Lighting Effects do not work anymore again. Downgraded to 22.2 to solve this issue.
Myf Tristram @mockduck
Reported 2021-07-27 02:21:21
I've been in conversation with @AdobeCare about Photoshop Elements 13 not working on my Surfacebook 3. I've mentioned that I'd upgrade to the latest version, Elements 2021, if it solved the issue but I downloaded the trial version & experienced the same problem. Their suggestion?
Niels de Vos @denielsdevos
Reported 2021-07-26 17:13:17
@AdobeCare Can not do that. There is a reason I do not upgrade to Big Sur right now (compatibility of other apps). Besides that, another user in your Support Community did it and has the same issue.
-Did Adobe stop support for MacOS Catalina already?
-Downgrading to 22.2 solved it for now!
Leonardo Ito @jidenshaotoko
Reported 2021-07-26 16:49:43
@AdobeCare Especially when I have a deadline to meet and I need to brace myself every time I start a selection, hoping that the app doesn't crash and I don't lose all of the intricate selection work I was doing.
Hágase un favor... @Hagaseunfavor
Reported 2021-07-26 16:39:09
@AdobeCare I'm using Photoshop 2020 with Windows 7. I'm getting the error while trying to lunch de app. The issue began a few weeks ago, when accidentaly I use my work e-mail to login to my Adobe account.
Aaron Ludwig @aaronludwig_art
Reported 2021-07-26 16:21:56
@AdobeCare Yeah, I went through a few steps (Empty disk cache, clean database & cache, rebooted, etc) but none of them solved the issue. Reinstalling the previous version was the only thing that worked.
Naomi Jane @ohyaynj
Reported 2021-07-26 16:17:59
@AdobeCare Literally any version.
It happens unexpectedly.
Since around 1987.
👍🏻 Think you probably have a few crash reports to work with already 😅
Sara Rose @ItsKrytxx
Reported 2021-07-26 16:17:04
@AdobeCare Still produces the same issue.
Bill Barclay 🏴 @BillBarclay
Reported 2021-07-26 14:43:03
@AdobeCare Hi there, after I restarted and closed down all updates I managed to update Photoshop to the most recent, I’ve just been able to save my work so looks like the bug in the version I was using has gone, fingers crossed everything looks all good, cheers, Bill.
DavidPerkins @thePhotopiper
Reported 2021-07-26 14:05:27
@AdobeCare Hah! there are entirely too many issues happening to discuss via tweets. Your software is straight broken!
Niels de Vos @denielsdevos
Reported 2021-07-26 11:46:13
@AdobeCare That option is not available (sorry for Dutch language). Using MacOS 10.15.7 on MBP16. This issue is described here too: https://t.co/FEJ3fPynyW
Unfortunately I am not the only one. It started after updating Photoshop to 22.4.3. https://t.co/0csAW1rcHA
Ella Mayo @bacon_hotdogs
Reported 2021-07-26 11:27:19
@AdobeCare You know what I'd like even more? To add a video to my project bin and have it be video I can drag into a timeline. Every file I import is audio only until I make it into its own timeline. Fix that and I'll forgive all the crashing. https://t.co/89r0bBpF9N
David Delville @hpteach
Reported 2021-07-26 07:52:51
@AdobeCare Yes I am. Billing issue
Jolyon Ralph @jolyonralph
Reported 2021-07-26 06:11:12
@Acrobat So @AdobeCare turns out there WAS a crash report hiding behind other windows on my machine - sorry for not noticing this earlier. I've submitted the full crash report to Adobe using the regular form. https://t.co/UxkrGdEt8B
Jolyon Ralph @jolyonralph
Reported 2021-07-26 04:52:48
@AdobeCare The problem is bad app design and you know it.
Adobe Care @AdobeCare
Reported 2021-07-26 04:17:07
@BillBarclay Hi Bill, we're sorry for the program error issue. Please update Photoshop to the 22.4.3 version via the Adobe Creative Cloud Desktop app. Also, how much free space do you have on the internal macOS drive? Try the offered steps here: https://t.co/Y0MiwUs44V Thanks. ^Mohit
carin @carinconlac
Reported 2021-07-26 03:01:14
@AdobeCare • Files are saved on System HFF
• the problem started all of a sudden in the afternoon on that specific file, and every copy of it
• any recent change was installed on the mac
ほおづき @KAZZ_Drive
Reported 2021-07-25 20:49:15
@AdobeCare A false bill. A credit card company receives only a stop of a charge.I told Mr. yamauchi of Adobe Japan to receive money in my bank account, not a card company with a problem.He said certainly, but he has been sent to the do***ent of proof by a different phrase.
I'd say so first,
media acc @jkibys
Reported 2021-07-25 18:38:06
@AdobeCare i’m trying to render on media encoder and this is my comp?? i feel like i’ve tried everything but it won’t fix :( https://t.co/QMrbg9PRkz
rak1995 @rak19953
Reported 2021-07-25 12:44:58
@AdobeCare Hi
I have problem with my photoshop it always closed when I’m work
I tried everything to fix this problem but 👎🏻
Cliff Jones @hcjones3
Reported 2021-07-24 21:39:36
@AdobeCare @BerkeleyFog This is a problem. Activation Failed and I needed it in the morning.
Miss Misery @BerkeleyFog
Reported 2021-07-24 18:16:38
@AdobeCare Yes, this issue started after installing 16.3.2. I don't know exactly what screenshots to show. This is how it looks with Application Frame not checked. I can't drag on or change the size of the window- it's just stuck at the top. If AF is checked, everything disappears. https://t.co/d5OfXsFgPU
Show Adobe Creative Cloud Comments
Adobe Creative Cloud Comments
Advertisement - Continue Reading Below