Matt (infectious laugh) Surge @Surge1285
Reported 2021-01-21 15:37:43
@AdobeCare I did change it from game to studio and updated the drivers as I was asked. I opened it up and it still continues to crash.
Reported 2021-01-21 15:29:06
@AdobeCare Windows, rtx 2070 super, ryzen 5 3600, 16gb 3200 ram. I don't get a crash message since my pc freezes, it just hangs, no mouse movement and inputs
Christopher Leh @christopherjleh
Reported 2021-01-20 11:56:04
@AdobeCare Hey NM. I tried that with no luck. I eventually got GFX tethering to work with Lightroom Cl***ic 9.4. Ver 10.1.1, ver 10.1, and ver 10.0 all had the issue, so is there any way to forward that to the developers?
Reported 2021-01-20 11:40:57
@AdobeCare It doesn't seem to matter to Adobe that the same error happens every other day. You literally fix it for a day and then it comes back. Clearly your support is not fit for purpose. Where do I go to seek a refund for the payments I've made?
Reported 2021-01-20 11:15:42
I'm having the same problem as before. It will take ages to get fixed again but it's just a temp fix.
Oh, and they accused my Anti Virus of breaking the software.
Hmm, a clean fresh installed machine with no anti virus.
Sarah Louise Dowling @SarahLDowling
Reported 2021-01-20 10:35:52
Friends and colleagues, please go to this link and upvote this issue for bulk-downloading files from Adobe CC files. This should be a basic function. It’s been an issue for >4 years based on info online, and it’s driving me nuts. Long overdue.
Mohanaraj Subramaniam @csmohanaraj
Reported 2021-01-20 09:16:03
@stevemaythe1st @chris__shepherd @Lillustrator @Photoshop @AdobeCare Hi - we have fixed an issue with loading corrupted font on Mac in the subsequent update. Could you please try updating Animate to the latest and see if that helps? Thanks!
Ben Studer @bdstuder
Reported 2021-01-20 08:54:39
@AdobeCare I'm working from a still png, exporting 10 seconds to .png sequence and Mp4 H264 videos. I'm seeing similar render times on a PC, which is re***uring where fans are kicking in there for the most part. May be an @Apple issue then. Regardless, I'm holding fire. Thx for your help.
Ricardo Lage @ricardolage
Reported 2021-01-20 07:58:48
@AdobeCare ****o, thanks for reply! I am using the 184.108.40.206.
I am sending reports with my e-mail include. Since i've instaled this version it crashes in diferents situations. It is very heavy to run this app. Every new version the performance slow down! I use Bridge for 10 years or more.
Jakarta Design Guy™ @jktdesignguy
Reported 2021-01-20 07:39:54
@AdobeCare Thank you but problem solved, have a good day 👌
Reported 2021-01-20 05:00:15
Adobe Creative Cloud for burying your feelings deep down
Reported 2021-01-20 04:15:17
@Adobe @AdobeCare I seemed to find the issue when saving in .ai (Illustrator 25.1). I am forced to unlock and make all layers visible in order to be able to save on any local disk. Otherwise it will not allow it. There's no problem when saving in .aic. Please check that bug out!
Director Pavan Kumar I @director_pavan
Reported 2021-01-20 02:44:15
@AdobeCare Yes. I’m using Radeon Pro drivers which are updated latest. After updating only this problem is coming. I have reported too.
Bjorc Basan @bjorc_basan
Reported 2021-01-19 20:34:20
@AdobeCare When i install Premiere Pro my Laptop will slow down..
Ajani's Pride ~Mate~ ;3 @dethbox
Reported 2021-01-19 20:05:09
@AdobeCare Hi AK, unfortunately, this does not help. Fortunately, someone else stumbled upon my problem! I had "LR" Lightroom Cl***ic instead of "LrC" Lightroom Cl***ic. But now I have both! https://t.co/y5StxeD9Sf
Reported 2021-01-19 19:05:35
@TheDoktor16 I have no problem doing requests as long as I can execute them quickly & easily using fx apps on my phone, the main device I use for Twitter. To execute your Francis Bacon request, I'd need to use Adobe Creative Cloud software on my comp & frankly I can't be arsed. No offense.
YoungChoppa 🇭🇹 @Choppa_D
Reported 2021-01-19 18:55:54
@AdobeCare I believe Lightroom CC , from the subscription, still problems did theses and the application still closes. I report the problem when it says the app was force closed
Megan Warren @meggiemoo91
Reported 2021-01-19 18:34:26
@AdobeCare I resolved the issue by setting my audio input preference to none instead of my mic. For some reason that was interfering with the audio
Ben Studer @bdstuder
Reported 2021-01-19 18:11:12
@AdobeCare Hi @AdobeCare thanks for the concern. 15" 2012 MBP running Catalina typically runs at high fan speed when rendering. Now my render speed is 10x slower, glitchy and fans don't go above 2000rpm (like idle). Have resorted to a PC with CC, until CC updates fix this on OSX.
Jonny Chang @Justdochang
Reported 2021-01-19 17:49:53
@AdobeCare @AdobeVideo Freeze 4 of the day. Now I have to force shutdown my PC. You’re the only application on my PC that is causing this issue. https://t.co/YzqH82gKaj
Reported 2021-01-19 17:36:28
@AdobeCare Thanks @AdobeCare . I have done both of these things and get the same issue. IE is not installed on this computer, only Microsoft Edge.
Reported 2021-01-19 17:03:12
@AdobeCare Thank you for the offer! Unfortunately there was no code that it brought up. It just suddenly "would not respond". I send in 2 crash reports as it prompted though.
On the bright side it finally worked and the video was encoded!
Alptuğ Akgün @alptugakgun
Reported 2021-01-19 16:01:14
@AdobeCare Thanks I understand. I checked system requirements and no problem about that
👍 I've already signed up and Creative Cloud Desktop says need upgrade (W10 version 1803 or higher) for installation. So it means; without upgrading to Windows 10 I couldn't use products.
Spencer 🌴 @MrRizingStarz
Reported 2021-01-19 15:28:13
@AdobeCare No crash reports. My computer completely freezes, cursor and all. I have to restart my entire system.
AMD Ryzen 7 2700X 8-Core 3.7GHz
GeForce RTX 2070
16 GB RAM
Started a few days ago so I thought it was the version but it kept doing it on 14.7 and 14.6.
Tammy Winand Arts @AlteredRealiti1
Reported 2021-01-19 13:59:32
@Adobe @AdobeCare for gods sake when auto billing PLEASE include the actual item that's being paid for not just that adobe created it! I have multiple apps paying on different dates and my bank acct gets flagged for suspicious activity every month! FIX THIS
YoungChoppa 🇭🇹 @Choppa_D
Reported 2021-01-19 13:56:48
@AdobeCare The latest version, of Lightroom from my creative cloud. iMac 27in . This is the first time it’s done this. I open Lightroom, will click a photo and the app freezes and it shuts down my whole computer
John Wright @GuthrumofJorvik
Reported 2021-01-19 13:38:45
@AdobeCare Hi Having another problem with Rush. I keep getting an error message saying it is not auto saving and to close the program. But then it stops responding so the only way out is to restart the laptop and lose recent work in Rush. Please advise
FUCK APPLE @CrabFlag
Reported 2021-01-19 12:18:13
@AdobeCare I am having these problems on a 2019 Mac mini but other with the third party plugin issue were using windows 10 machines.
Steve May @stevemaythe1st
Reported 2021-01-19 09:51:03
@AdobeCare Sure, I've got Photoshop 21.1.2 & running on OS Mojave on a 2016 MacBook Pro. Rotating the canvas sometimes makes it crash but it's fairly random otherwise
Reported 2021-01-19 09:45:54
@AdobeCare hallo, i've fixed the problem. but thx for asking
Reported 2021-01-19 09:40:14
@AdobeCare @WeepingBileDuct Which version ahh chepte problem aypoddemo @WeepingBileDuct
Reported 2021-01-19 08:29:30
@AdobeCare LR Cl***ic Version 10.1
I’ve turned off Graphics Processing and that seems to have fixed the issue. Any idea why that would cause the crashes/freezing?
Priya Goswami @lyfeinframes
Reported 2021-01-19 05:07:04
@AdobeIndia @Adobe @creativecloud Troubleshooting since 11 this morning and still sitting with an #unresolved issue of not being able to launch/use #Adobe CC App and run #Photoshop on my system. Can I be put through a technically sound agent/rep?
Vudi Xhymshiti @VudiXhymshiti
Reported 2021-01-19 03:25:57
@AdobeCare hey Mohit, there's been people putting such requests, and I don't really wanna be another guy in the list.
Please fix the trouble as soon as you possibly can, because it is such a horrendous h***le to deal with.
Mike Rosenthal 🇺🇸 @mrmikerosenthal
Reported 2021-01-19 00:25:10
@AdobeCare It was crashing every time I ran a batch process from Bridge, it crashed when I added a mask to an adjustment layer, it crashed when I switched back to Bridge. I deleted preferences and started again, now it's crashing sometimes on batches, and seems to crash with text
Reported 2021-01-18 22:06:54
@AdobeCare It didn’t fix anything I still have the same problem
Sara ⚽️📸 @sara_s11996
Reported 2021-01-18 21:17:40
@AdobeCare I’ve reset my laptop to factory setting and re install the apps thinking it was my laptop being slow but my laptop isn’t the issue it’s adobe photo software ! I need to edit photos but i can’t because it keeps freezing n crashing i need help !!!!!
Wrestling With Gaming @WrestlesGaming
Reported 2021-01-18 16:14:51
@TrailerDrake @AdobeCare Today Windows froze with just Premiere open. It looks like the Premiere freezing thing is a known issue for those w/Nvidia cards on the latest Game Ready driver. Solution here seems to be working: https://t.co/O510aYGYBX
Martijn 😷 @MartijnSaly
Reported 2021-01-18 14:17:43
@AdobeCare Or, you WANT lightroom to be buggy. Then opensource it, and we'll fix it ourselves. You are making an absolute arse out of yourselves right now.
You can't ignore bugs, REALLY ****ING ANNOYING BUGS, for years and years and years.
Reported 2021-01-18 13:14:12
@WrestlesGaming @AdobeCare I've had the same issue! Try using just Premiere until the next update and see if that helps.
Wrestling With Gaming @WrestlesGaming
Reported 2021-01-18 12:46:57
@TrailerDrake The first day after the last creative cloud update I had an issue with Windows completely freezing, including the mouse. I wasn't exporting a video but I had both PS and Premiere open each time it happened. If that's the cause it's really going to show my workflow. @AdobeCare?
Jen 🎥 Storyteller @SimLifeforJen
Reported 2021-01-18 12:45:13
@AdobeCare 14.8 kept freezing. I went back down to 14.7 and installed the Studio driver. Lags like crazy still.
Jen 🎥 Storyteller @SimLifeforJen
Reported 2021-01-18 12:44:23
@AdobeCare I do that after every project. I set my playback preview at 1/2 and even 1/4 and it still lags. I have GPU acceleration on as well. It happens the second I put down any Dissolve effects. I also turn off FX and it still lags. Windows and drivers are up to date.
Moemedi wa di Phiri 🇿🇦 @lesoganatsoko
Reported 2021-01-18 12:31:17
@AdobeCare my fonts are not showing in creative Cloud.
Tried logging off and on but still the same problem https://t.co/5da5mlWwLv
Reported 2021-01-18 12:28:25
@AdobeCare i have sapphire plugins, saber, magic bullet looks and RSMB. nothing has been an issue and it was working earlier today but now isn't
Tyler 🤠 @officialtruse
Reported 2021-01-18 11:36:07
@AdobeCare I think I fixed the problem when I changed a few settings for encoding. Thank you for checking in though :)
aleyna kara @bimilyonnedenn
Reported 2021-01-18 11:36:06
@AdobeCare @AdobeVideo you have no problem. the problem is with my computer. low ram :( ı love u adobe
Reported 2021-01-18 11:32:21
@AdobeCare See my latest tweet. I presume this is an issue with graphics drivers or hardware encoding?
Reported 2021-01-18 11:16:58
@AdobeCare Seriously? You don’t know about this issues?
Premiere, Photoshop, InDesign, Illustrator, Audition... they all crash randomly, you can’t put your computer to sleep because the libraries stop working
Stotakk YT @Stotakk
Reported 2021-01-18 10:33:57
@AdobeCare Oh, I actually solved the issue, but thank you anyway. It turns out it wasn't actually 14.8. It was my GPU driver.